RETURNS AND EXCHANGES

Holiday Return Policy: Orders placed between November 25 and December 25 may be returned until January 25. For complete return conditions, please refer to the details below.

We offer free returns for new, unused items within 30 days of delivery. Returns must include the original invoice and be made in the country of purchase.

Online exchanges for standard items can only be made at Longchamp boutiques. For full details, visit our Return Policy.

postal-returns

SHIP YOUR RETURN

Return using our self-service portal:

MY ORDERS

Follow the steps below:

  1. Select the item(s) you'd like to return.
  2. Receive a prepaid UPS return label via email.


For full details, please visit our FAQ page.

Returns-in-boutique

RETURN IN-STORE

Locate an eligible boutique near you:

FIND A STORE