Roseau Top handle bag M - Grey

Our Customer Service Specialists are available:

Monday through Sunday from 9 am-5 pm EST

Email: help-usa@eshopping.longchamp.com

Orders must be placed by 12 pm EST to ship out the same day (Monday through Friday, excluding holidays). All orders placed after 12 pm EST will ship the next business day. Orders to Alaska, Hawaii, and Puerto Rico can only be shipped via Ground service.

For security reasons, orders over $600 will require a signature from the recipient when delivered.

OUR STANDARD PACKAGING

Longchamp uses “standard” packaging made from recycled paper or cardboard. From the manufacturing stages, Longchamp favors packaging with a low environmental impact and minimal packaging waste.

OUR GIFT PACKAGING

- Embodies the traditional Heritage Green and Light Green, which illustrates the brand's energy and creativity.

- Personalize with a special gift message

- FSC certified

*Sale items and those from our Previous Collections do not qualify for gift wrapping.

For credit card verification, you must enter your billing address exactly as it appears on your credit card statement.

STANDARD RETURN POLICY

We will gladly accept returns, in the country where purchased, of new and in perfect condition merchandise within thirty (30) days of the delivery date. Requests for refund must be accompanied by the original receipt or invoice.

We are unable to offer online exchanges at this time however, we are happy to exchange your current Collection item(s) in any of our Longchamp boutiques. To find your nearest boutique, please use the Store Locator. Please note: Products purchased on our site cannot be returned or exchanged at our retailers, department stores, airport locations, or Longchamp outlets.

We reserve the right to deny a refund if the returned merchandise does not meet our requirements.

*Previous Collection & Personalized items are FINAL SALE