Tracking my return
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You have returned your online order and the package hasn't been delivered to our Distribution Center yet. Please contact our Customer Service team by filling out this contact form, emailing customercare@longchamp.com, or calling (888) 828-8081 Monday-Friday from 9 am-10 pm, Saturday-Sunday 9 am - 5 pm EST. Our advisors will contact our carrier for more information about your return.
Have you sent your order back to us by your own means, without using our pre-paid return label?
We suggest contacting the carrier you used for more information about your package. -
You can locate the tracking number for your return in the email sent to you by our Customer Service team, which includes your attached return label.
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If you have returned your order through shipment, we will process your refund using the same payment method used for the original transaction. Rest assured, we aim to refund you as promptly as possible, ensuring it occurs within fourteen (14) days after our Distribution Center receives the returned item. However, please note that we maintain the right to delay the refund until we have received the item(s) and completed the evaluation to ensure they are in good condition.
If you have returned your item(s) in-store and meet our return requirements we will process your refund using the same payment method used for the original transaction.Please anticipate a timeframe of 5 - 7 business days for the credit to reflect on your financial statement, as this duration may vary depending on the processing time of your bank.