GENERAL TERMS AND CONDITIONS OF SALE

GENERAL TERMS AND CONDITIONS FOR ONLINE SALES

Version date: 01/07/2019

These General Terms and Conditions of Sale cover sales of LONGCHAMP goods by:

LES BOUTIQUES LONGCHAMP, a French simplified joint stock company with a share capital of €1,858,000, whose registered office is located at 404 rue Saint Honoré, Paris, 75001, France, represented for the purpose of these Terms and Conditions by the company Jean Cassegrain, acting as Chairman, itself represented by its Chairman Mr. Philippe Cassegrain, registered in the Paris trade and commercial register under number 334 502 655. Intra-community VAT number: FR 06 334 502655 

The company's website URLs and languages are as follows:

 Country

Language

Website URL

Germany

German

https://www.longchamp.com/de/de

Austria

German

https://www.longchamp.com/at/de

Belgium

French

https://www.longchamp.com/be.fr

Belgium

Dutch

https://www.longchamp.com/be.nl

Denmark

English

https://www.longchamp.com/dk/en

Spain

Spanish

https://www.longchamp.com/es/es

Finland

English

https://www.longchamp.com/fi/en

France

French

https://www.longchamp.com/fr/fr

Great Britain

English

https://www.longchamp.com/gb/en

Greece

English

https://www.longchamp.com/gr/en

Ireland

English

https://www.longchamp.com/ie/en

Italy

English

https://www.longchamp.com/it/en

Luxembourg

German

https://www.longchamp.com/lu/de

Luxembourg

French

https://www.longchamp.com/lu/fr

Netherlands

Dutch

https://www.longchamp.com/nl/nl

Portugal

Portuguese

https://www.longchamp.com/pt/en

Sweden

English

https://www.longchamp.com/se/en

Switzerland

French

https://www.longchamp.com/ch/fr

Switzerland

German

https://www.longchamp.com/ch/de

Please note: The right of withdrawal does not apply to personalised items. For collection items your may exercise your right of withdrawal within thirty (30) calendar days upon receiving your order. There is no penalty and no reason is required.

Placing an order implies full and entire acceptance of the present General Terms and Conditions of Sale, which can be accessed at any time including when the order is placed. You are advised to print out and keep a copy of these General Terms and Conditions of Sale for future reference. Unless alternative evidence is provided, the data that we record constitutes evidence of transactions and their date.

The General Terms and Conditions of Sale constitute the sole agreement between the parties, and shall prevail over any other document. They may be modified at any moment. New General Terms and Conditions of Sale shall apply to any order placed after they have been made available on the website.

Website orders are only available to individuals and to "end buyer" companies which do not intend to resell the goods. It is strictly forbidden for buyers to resell LONGCHAMP items in a professional capacity.

For Great Britain, buyers must be over the legal age of contractual capacity set at 18 years of age.

Please do not hesitate to contact our Online Customer Service department for any information, question, advice or order query:

Country

Telephone number

Opening hours (Monday to Friday)

Opening hours (Saturday)

E-mail address

Postal address

Germany

+49 (0)722 139 574 29

10am-7pm

10am-5pm

kundenservice@eshopping.longchamp.com

LONGCHAMP – Service Vente en Ligne

12 rue Saint Florentin - 75001 PARIS - France

Austria

+43 (0) 15 32 33 00

10am-7pm

10am-5pm

kundenservice@eshopping.longchamp.com

Belgium

+32 (0)2 513 11 40

9am-6pm

10am-5pm

klantenservice@eshopping.longchamp.com

Denmark

+44 (0)20 7493 8500

10am-7pm

10am-5pm

customer.service@eshopping.longchamp.com

Spain

+33 (0)1 55 90 59 69 

10am-7pm

10am-5pm

contacto.cliente@longchamp.com

Finland

+44 (0)20 7493 8500

11am-8pm

11am-8pm

customer.service@eshopping.longchamp.com

France

01 55 90 59 69

10am-7pm

10am-5pm

service.clientele@longchamp.com

Great Britain

+44 (0) 20 7493 8500

9am-6pm

9am-4pm

customer.service@eshopping.longchamp.com

Greece

+44 (0)20 7493 8500

11am-8pm

11am-8pm

customer.service@eshopping.longchamp.com

Ireland

+44 (0)20 7493 8500

9am-6pm

9am-4pm

customer.service@eshopping.longchamp.com

Italy

+44 (0)20 7493 8500

10am-7pm

10am-5pm

customer.service@eshopping.longchamp.com

Luxembourg

+352 (0)28 48 00 39

9am-6pm

10am-5pm

klantenservice@eshopping.longchamp.com

Netherlands

+31 (0) 800 022 06 51

9am-6pm

10am-5pm

klantenservice@eshopping.longchamp.com

Portugal

+44 (0)20 7493 8500

9am-6pm

9am-4pm

customer.service@eshopping.longchamp.com

Sweden

+44 (0)20 7493 8500

10am-7pm

10am-5pm

customer.service@eshopping.longchamp.com

Switzerland

+41 (0)31 300 41 07

10am-7pm

10am-5pm

kundenservice@eshopping.longchamp.com

ARTICLE 1 – TWO ITEM TYPES AVAILABLE FOR SALE ON OUR WEBSITE

  • A selection of collection items from classic and new LONGCHAMP ranges.
  • Personalised items created and manufactured based on your requirements, according to the exclusive options provided when the order is placed.

NB: Please note that the following website URLs and countries only sell personalised items: Portugal, Sweden, Finland, Denmark, Italy and Greece.

Stock may be limited for certain items. Information on item availability is provided when the order is placed.

ARTICLE 2 –  ITEM UNIT PRICES AND TOTAL ORDER AMOUNT

Item prices are shown Inclusive of Tax (at the VAT rate in force when on the date on which your order is placed), excluding any shipping costs or customs duties. Prices are shown in Euros, with the exception of Switzerland (Swiss Francs – CHF) and Great Britain (Sterling).

Prices are subject to change at any time. Items are billed based on the prices in force when the order is placed.

The total projected order amount is shown at each order confirmation stage.

ARTICLE 3 – ORDERS

3.1. Orders per customer are limited to a total maximum amount of €/CHF/£ ten thousand (10,000)  Incl. of Tax (excluding any shipping costs or customs duties). Please note that the order may not contain more than:

  • Two (2) identical items (identical model, material and colour); and/or
  • Ten (10) items in total.

In addition, each customer shall be limited to twenty (20) items over each period of twelve (12) consecutive months, regardless of their credentials.

3.2. Orders must be placed in accordance with the following process:

  • Selection of item(s):
  • For collection items: Select colour;
  • For personalised items: Select the design and then follow the steps to personalise;
  • Gift option and add a personal message;
  • Select delivery type and billing address;
  • Bank details;
  • Accept General Terms and Conditions of Sale;
  • Confirm order by clicking/pressing the 'PAYMENT' button.

The contents of your basket are visible at each order confirmation stage.

Once the order has been placed, you will receive a printable order confirmation e-mail which serves as your purchase order. This e-mail will include:

  • These General Terms and Conditions of Sale,
  • Contact details for our Online Customer Service department,
  • Information on the right of withdrawal,
  • The withdrawal form (attached to the General Terms and Conditions of Sale),
  • The Returns/Exchanges Policy.

You will receive a shipping confirmation e-mail when your order is dispatched.

Your invoice can be accessed from your customer account.

3.3. Please Note

For personalized items, you have twenty four (24) hours since you place your order to make any changes relating to the features of the items (colours, choice of metal buckles, etc.), as long as these changes do not lead to any change in the price. In order to do so, please contact us by e-mail at the address shown in the table on page 2 of these General Terms and Conditions.

We reserve the right to reject any unusual orders or orders placed in bad faith, or on any other legitimate grounds.

ARTICLE 4 – PAYMENT

Your purchases must be paid for by payment card when ordering. Accepted payment methods include Carte Bleue, Visa, Eurocard/Mastercard and American Express.

Your card will be debited:

  • For personalised items: six (6) days after your order has been placed, in the order currency;
  • For collection items: No later than ten (10) days after your order has been placed, in the order currency.

Your purchases are entirely secure. Any information that you send via the website is transmitted confidentially to an approved banking institution, and is protected by a secure SSL environment.

We do not store payment card numbers on our website – they are stored on the secure bank website.

In order to prevent payment card fraud through online payments, we verify the credentials of the information that you provide when placing your order.

We also verify that the payment card address matches the billing address.

We also reserve the right to request additional information or documents (photocopy of ID, proof of address etc.) in order to confirm your purchase and dispatch your parcel. Such requests will be made by e-mail or phone, in the following cases:

  • For an order with a delivery address which does not match the billing address;
  • For new customers;
  • For orders of €/CHF/£ two hundred (200) or more. 

We shall retain full ownership of the items sold until the full amount has been paid, including VAT and any shipping costs or customs duties.

ARTICLE 5 – DELIVERY

The website offers several delivery options:

 

Home delivery:

Chronopost makes home deliveries from Monday to Friday, from 8am to 1pm, while UPS delivers from Monday to Friday.

Delivery to a Longchamp Store:

Delivery free of charge to a Longchamp Store of your choice from among the list of stores provide when you place your order.

Click & Collect delivery for collection items only (purchase of an item in stock in a Longchamp store):

You can come and collect your order free of charge in one of the stores listed when placing your order.

Please note this delivery option is only available for collection items. Personalised items cannot be delivered to stores via Click & Collect.

5.1. DELIVERY AND DESTINATION

The items on sale are delivered based on the following terms:

Website URL

Country of delivery

Regions not covered

https://www.longchamp.com/fr/fr

Mainland France, including Corsica

Andorra

https://www.longchamp.com/be/fr (French version)

https://www.longchamp.com/be/nl (Dutch version)

Belgium

/

https://www.longchamp.com/lu/de (German version)

https://www.longchamp.com/lu/fr

(French version)

Luxembourg

/

https://www.longchamp.com/nl/nl

Netherlands

/

https://www.longchamp.com/at/de

Austria

/

https://www.longchamp.com/es/es

Spain

Ceuta, Melilla, Santa Cruz de Tenerife, Las Palmas

https://www.longchamp.com/ie/en

Ireland

/

https://www.longchamp.com/de/de

Germany

Busingen, Helgoland

https://www.longchamp.com/dk/en

Denmark

/

https://www.longchamp.com/fi/en

Finland

/

https://www.longchamp.com/gr/en

Greece

/

https://www.longchamp.com/it/en

Italy

/

https://www.longchamp.com/se/en

Sweden

/

https://www.longchamp.com/pt/en

Portugal

The Azores, Madeira

https://www.longchamp.com/ch/fr (French version)

https://www.longchamp.com/ch/de (German version)

Switzerland

Lugano, Lichtenstein

https://www.longchamp.com/gb/en

Great Britain

Jersey, Guernsey

Delivery will be made to the address specified when your order was placed.

Please note that delivery locations are linked to the website URL used to place the order. Therefore in order to receive a delivery in your country of residence, please place the order from the relevant website URL. For example, delivery in France can only be made via the French website URL.

We cannot deliver to any Longchamp authorised sales outlet, hotel, warehouse, PO Box, to an address marked "Postal Area", Poste Restante or "Poste aux Armées" box. Chronopost does not provide French TSA, Cedex, CS or Libre Réponse delivery services.

For information and for increased efficiency, Cybersource analyses all data provided.

We insure all items until they are delivered.

5.2. DELIVERY - FEE

Country of delivery

Means of delivery

Fee*

Mainland France, including Corsica

Chronopost

€9

Store delivery

Free of charge

Click & Collect

Free of charge

Austria, Denmark, Finland, Germany, Ireland, Spain

Greece, Italy, Sweden, Portugal

 UPS

Orders ≤ €100: €9

Orders > €100: €12

Store delivery

Free of charge

Click & Collect

Free of charge

Belgium, Luxembourg, the Netherlands

UPS

€9

Store delivery

Free of charge

Click & Collect

Free of charge

Switzerland

UPS

Orders ≤ 100 CHF: 9 CHF

Orders > 100 CHF: 12 CHF

Store delivery

Free of charge

Click & Collect

Free of charge

Great Britain

UPS

£5

Store delivery

Free of charge

Click & Collect

Free of charge

* You will be informed of any shipping costs or customs duties during the order process, prior to confirmation.

5.3. DELIVERY TIMES

The delivery time is shown during the order processs, prior to confirmation. Unless any specific time frames are provided for holiday periods, you will receive your delivery within a maximum of:

 

Collection items

Home delivery by Chronopost

2-3 working days after the order has been placed.

Home delivery by UPS

5-6 working days after the order has been placed.

Store delivery

For deliveries in France: 2-3 working days after the order has been placed.

For deliveries to other countries: 5-6 working days after the order has been placed.

Click & Collect

6 hours upon receipt of the order confirmation email.

Personalised items

Home delivery by Chronopost or UPS

2-3 weeks after the order has been placed.

Store delivery

       

If you have not received your order within the time frame provided

ð If you have received the shipping confirmation e-mail, but you have not received your order within the time frame provided:

You can contact the courier using the details below:

- Chronopost: http://www.chronopost.fr ("Live tracking") or by phone on 09 69 391 391 (not premium rate), Monday-Friday 8am to 7pm, and Saturday from 8am to 12pm.

- UPS: www.ups.com.

For deliveries in Belgium, please note that any reservations or complaints regarding delays must be submitted to the courier by extrajudicial document or registered letter within a maximum of seven days, not including the day of receipt.

For any queries, you can contact us at the e-mail address shown in the table on page 2 of these General Terms and Conditions.

ðIf you have not received your delivery within the time frame provided:

You may request that we complete the delivery within an additional reasonable time frame, by registered letter with a delivery receipt or in another hard copy format.

Should we fail to deliver by that date, you may cancel the sale, by registered letter with a delivery receipt or in another hard copy format.

The sale will be deemed to be cancelled as soon as we have received the letter or hard copy informing us thereof, unless we have made delivery in the interim period.

We will then refund you for all amounts paid on order for the relevant item(s) and shipping costs, within no more that fourteen (14) days of the sale cancellation.

5.4. DELIVERY AND RECEIPT

5.4.1. PRECAUTIONS

Chronopost deliveries:

An interactive delivery service (Predict) is available for all deliveries within France. Chronopost will send you a delivery notification once your parcel has been received, and in the event of an unsuccessful delivery attempt. 

You can make the following changes directly through Chronopost:

  • Change the delivery date (within a maximum of six days of the initial date), and/or
  • Select a different delivery address, including:
    • A post office;
    • A local pickup point listed by Chronopost within the initial delivery area (designated pickup point or Chronopost branch);
    • A neighbour's address;
    • A safe delivery location as agreed with Chronopost.

Your mobile phone number and/or your e-mail address will be sent to Chronopost, so that they can keep you informed of any deliveries or attempted deliveries and in order to track your delivery. These details arre also required for shipping documents and for end-of-day electronic file transfers.

Any item held by the courier will only be handed over on production of ID.

UPS deliveries:

Country of delivery

Terms

Austria, Belgium, Germany, Denmark, Spain, Finland, France, Great Britain, Italy, Netherlands and Sweden

UPS will send you an e-mail and/or text message on the day before delivery is scheduled, to notify you that your delivery will take place on the following day.

This notification will allow you to:

  • Track your parcel directly by clicking on the 1Z tracking number; and/or
  • Select another delivery address by clicking on the "Redirect now" link.

For other countries:

UPS will hand over your parcel upon signature, provided that you are legally an adult in the delivery country.

Should you receive a UPS attempted dellivery note, please contact UPS immediately to arrange a new delivery date. After three (3) delivery attempts, the parcel will be held at the nearest UPS centre for five (5) days. It will then be returned to us. The same process applies in the case of an incorrect address.

Delivery to a Longchamp store and Click & Collect:

You must collect your package within fifteen (15) calendar days upon receipt of the email informing you that your package is available at the Longchamp store you chose when placing your order.

Please provide a valid form of ID and the order number you will have been given when collecting your package.

If you wish to have your order collected by another person, they must provide a piece of identification for themselves and for you.

If you are unable to collect your item(s) within this 15-day period, please contact our Online Customer Services at the address shown in the table on page 2 of the present document. 

5.4.2. RESERVATIONS

When you receive your order, please always check the condition of the parcel and the ordered item(s), and that the order is correct.

  • Should you note any damage to your parcel or item, please note the damage on the courier delivery slip, and contact us immediately  by e-mail at the address shown in the table on page 2 of these General Terms and Conditions. Please also retain the shipping packaging.

Please detail the relevant damage in your message (damp, holes, open parcel, etc.). In all cases, you have a period of three (3) days, not including public holidays, of receipt of your parcel to notify the courier of any reservations, by extrajudicial document or registered letter. This time period is increased to two (2) months for deliveries to the Netherlands, and reduced to two (2) days for deliveries to Belgium.

Specific information relating to Chronopost: The recipient's digital signature, and copy thereof constitute evidence of parcel delivery, and the parties acknowledge that such signature has the same legal value as a conventional paper signature.

The recipient must note any damage or spoliation observed on delivery on the delivery slip, signed and dated, in the form of written, detailed and comprehensive reservations.

  • If the delivered item(s), do(es) not match your order, you may return it/them in accordance with the procedures detailed below under 'Return' and 'Guarantees'.

ARTICLE 6 – RETURN – RIGHT OF WITHDRAWAL

Excluding the return scenarios set out by articles 5.3. (Delivery Delays), and 8.1. (Legal Guarantees), you may exercise your right of withdrawal under the following conditions:

6.1. PERSONALISED ITEMS

Given their unique and personal nature, personalised items cannot be rerturned or exchanged.

Therefore, the right of withdrawal does not apply to personalised items. We advise that you devote the necessary time and attention to creating your item.

6.2. COLLECTION ITEMS

You have a period of thirty (30) calendar days of receiving your item(s) to exercise your right of withdrawal. Should your order contain several items delivered separately, this period begins from receipt of the final item.

Your may exercise your right of withdrawal by returning your item(s) to us by post, or directly to the Store.

In all cases, please ensure that all items returned are complete (manual, accessories, etc.), in their original condition, with their original packaging, and provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted.

6.2.1. POSTAL RETURNS

6.2.1.1. For deliveries to Switzerland

Please go to our website, click on 'Contact' and complete the 'Returns & Exchanges' form within thirty (30) days of receiving your order.

You may also send us the withdrawal form attached to these General Terms and Conditions of Sale, or any other unambiguous declaration that states your request to withdraw your order, before the end of the period stated above.

- By e-mail, to: kundenservice@eshopping.longchamp.com; or

- By post: LGP E-SHOPPING - RUE GUSTAVE EIFFEL - ZI D'ETRICHE - 49500 SEGRE- France.

You must then return your item within fourteen (14) days following your decision to withdraw, using the completed and pre-paid label sent to you by e-mail.

Once you have received the label, please contact UPS to make an appointment. UPS will collect the parcel directly from your home. Please note: Please contact UPS as soon as possible, as the return label is dated and must be used within two (2) weeks of issue.

6.2.1.2. For deliveries to other countries

Please go to our website, click on 'Contact' and complete the 'Returns & Exchanges' form within thirty (30) days of receiving your order.

You may also send us the withdrawal form attached to these General Terms and Conditions of Sale, or any other unambiguous declaration that states your request to withdraw your order, before the end of the period stated above.

- By e-mail at the address shown in the table on page 2 of these General Terms and Conditions; or

- By post: LGP E-SHOPPING - RUE GUSTAVE EIFFEL - ZI D'ETRICHE - 49500 SEGRE- France.

Once your return request has been confirmed, we will send you a return reference number and online link to finalise your return(s) directly with ColiBack.

You then have fourteen (14 ) days following your decision to withdraw, to return the item(s) with one of our ColiBack shipping partners using the completed, pre-paid return label printed from its website. Please note: The return label is dated and must be used within fourteen (14) days of issue.

6.2.1.3. Provisions which apply to all countries

We undertake to fully refund all sums paid for your order, namely:

  • The item(s) you have returned,
  • The outgoing shipping costs for this item, under the terms of Article 5.1 above.

Please note: You shall be liable for any return costs we have paid (see completed and pre-paid return label above), and these will be deducted from your refund.

In other words, the refund will match the price of your item(s).

Refund amount =             Price of returned item(s)

+ outgoing shipping costs paid by the consumer

- return shipping costs paid by LONGCHAMP

For orders delivered to a LONGCHAMP Store, the refunded amount will be the price of your item(s), as we would have already covered the outgoing shipping costs.

The refund will be sent to the payment method used for the initial transaction, as soon as possible and no later than fourteen (14) days following notification of your decision to withdraw.

We however reserved the right to defer the refund until we have received the item(s) in question, or until you have provided proof of shipping of this/these item(s) (the first of these date shall be used).

6.2.2. STORE RETURNS

For deliveries in France, please return your item(s) within 30 days of receiving your order to the Longchamp Store of your choice in France. You may not return items to the Saint-Barthélemy or Saint-Martin stores, department stores, Outlet Stores or Airport Stores.

Please do not forget to bring your receipt.

We will then refund your item(s) together with the outgoing shipping costs for this/these item(s), unless you have selected delivery to Store or Click & Collect (in the latter cases, the refund will include the price of the item(s) only).

In accordance with the legal provisions in force, refunds can be sent to payment cards only, with your prior express acceptance.  Should you fail to accept these terms, you may only exercise your right of withdrawal by post, in accordance with the process described under 6.2.1.

ARTICLE 7 – EXCHANGES

7.1. PERSONALISED ITEMS

Given their unique and personal nature, personalised items cannot be exchanged.

7.2. COLLECTION ITEMS

Items may be exchanged in any LONGCHAMP Store or department store located in Europe, excluding the Saint-Barthélémy or Saint-Martin stores, Outlet Stores or Airport Stores.

Please do not forget to bring your receipt.

No time limits apply to items from the current season's collection (Spring/Summer collection from January to the start of July, and Autumn/Winter collection from July to the beginning of January).

For items from previous collections, you must exchange your item(s) within thirty (30) days of receiving your order.

You may exchange your item(s) according to the following terms:

The item that you wish to receive in exchange is of a higher value

The item that you wish to receive in exchange is of a lower value

You must pay the difference between the value of this item and the value of the ordered item.

Difference of over €/CHF/£100:
Credit note valid for one year only in LONGCHAMP Stores and Outlet Stores within the same country.

Difference of under €/CHF/£100: Difference will be refunded to the payment card.

The returned items must be complete (manual, accessories, etc.), in their original condition and with their original packaging, as well as a copy of the invoice. Any item returned incomplete, used, damaged or sullied may not be exchanged or returned.

ARTICLE 8 – GUARANTEES– AFTER-SALES SERVICE – LIABILITY

8.1. STATUTORY GUARANTEES

The items on sale comply with current regulations. They are the product of LONGCHAMP's know-how and quality, and are covered by the relevant statutory guarantees.

In order to implement the statutory guarantees, please contact us by e-mail at the address shown in the table on page 2 of these General Terms and Conditions. We will carry out checks before advising you of the process to follow.

Please find below all of the provisions covered by the statutory guarantees in force for each country in which we sell our products.

FRANCE

• Statutory Compliance Guarantee

You have two (2) years of delivery of your item(s) to invoke the statutory compliance guarantee.

Should you do so, you may opt for the repair or replacement of the item, subject to the cost conditions set out by Article L.2179 of the French Consumer Code.

Compliance defects which appear within twenty-four (24) months of delivery shall be presumed to exist on delivery. Consequently, you are not required to provide proof of any compliance defect arising during this period.

• Guarantee against Hidden Defects

You have two (2) years from discovering the defect to implement the guarantee against hidden defects.

Should you discover a defect which renders the item fully or partially unfit for the use for which it was intended, you may choose to either cancel the sale or to reduce the sale price.

SPAIN

• Statutory Compliance Guarantee

You have two (2) years of delivery of your item(s) to invoke the statutory compliance guarantee.

Should you find a defect, you may opt for the repair or replacement of the item, subject to the cost conditions in force.

Compliance defects which appear within twenty-four (24) months of delivery shall be presumed to exist on delivery. Consequently, you are not required to provide proof of any compliance defect arising during this period.

• Guarantee against Hidden Defects

You have two (2) years from discovering the defect to implement the guarantee against hidden defects.

Should you discover a defect which renders the item fully or partially unfit for the use for which it was intended, you may choose to either cancel the sale or to reduce the sale price.

SWITZERLAND

• Statutory Compliance Guarantee

You have two (2) years of delivery of your item(s) to invoke the statutory compliance guarantee.

Should you do so, instead of a discount or return you may opt for the repair or replacement of the item, subject to the cost conditions in force.

Compliance defects which appear within twenty-four (24) months of delivery shall be presumed to exist on delivery. Consequently, you are not required to provide proof of any compliance defect arising during this period.

• Guarantee against Hidden Defects

You have two (2) years from discovering the defect to implement the guarantee against hidden defects.

Should you discover a defect which renders the item fully or partially unfit for the use for which it was intended, you may choose to either cancel the sale or to reduce the sale price.

GERMANY

• Statutory Compliance Guarantee

You have two (2) years of delivery of your item(s) to invoke the statutory compliance guarantee.

Should you do so, you may opt for the repair or replacement of the item, subject to the cost conditions in force.

Unless otherwise proven, compliance defects which appear within six (6) months of delivery shall be presumed to exist on delivery. Consequently, you are not required to provide proof of any compliance defect arising during this period.

• Guarantee against Hidden Defects

You have two (2) years from delivery of the item(s) to implement the guarantee against hidden defects.

Should you discover a defect which renders the item fully or partially unfit for the use for which it was intended, you may choose to either cancel the sale or to reduce the sale price.

AUSTRIA

• Statutory Compliance Guarantee

Starting with the merchandise delivery date, you have a period of two (2) years for asserting the indicated warranty claims.

Subject to the applicable cost conditions, you may choose between repairing or replacing the merchandise, if it is defective.

Any defect becoming apparent within six (6) months following delivery is assumed to have existed at the time of delivery. As a result, you do not need to prove the existence of the defect occurring during this period.

• Guarantee against Hidden Defects

Starting with the merchandise delivery date and lasting up to six (6) months following the discovery of the hidden defect, you have a period of two (2) years for asserting the indicated warranty claims.

Upon detecting the defect rendering the object fully or partially unsuitable for its intended purpose, you may either cancel the purchase or receive a discount on the purchase price.

BELGIUM

• Statutory Compliance Guarantee

The seller must respond to the consumer as regards any compliance defect which exists when the product is delivered, and which is identified within two years of delivery. The consumer must act within one (1) year of the date on which the compliance defect is identified. Please note that this time period cannot expire before the end of the two (2)-year limitation period.

Unless otherwise proven, compliance defects which appear within six (6) months of delivery shall be presumed to exist on delivery. Consequently, you are not required to provide proof of any compliance defect arising during this period.

The consumer must inform the seller of any compliance defect within two (2) months of the date on which the consumer has identified such defect.

Should you identify a compliance defect, you can choose between the free-of-charge repair or replacement of the item, unless such repair or replacement is impossible or disproportionate. Should you not be entitled to a repair or replacement of the item, or if the repair/replacement cannot be completed within a reasonable time frame or without major inconvenience, you may request an appropriate price reduction or the cancellation of the contract (unless the compliance defect is minor).

• Guarantee against Hidden Defects

After the two (2)-year statutory compliance guarantee has expired, you are covered by a guarantee against hidden defects, should you discover a defect which renders the item fully or partially unfit for the use for which it was intended, or which reduces such use to the extent that you would not have bought the item, or would have only paid a lower price had you known about it.

You should therefore take action as soon as possible after discovering the defect.

In the event of a hidden defect, you may choose between cancelling the sale or a reduction of the sale price.

LUXEMBOURG

• Statutory Compliance Guarantee

You have two (2) years of delivery of your item(s) to invoke the statutory compliance guarantee.

Should you do so, you may opt for the repair or replacement of the item, subject to the cost conditions in force.

Compliance defects which appear within six (6) months of delivery shall be presumed to exist on delivery. Consequently, you are not required to provide proof of any compliance defect arising during this period.

• Guarantee against Hidden Defects

In addition, you may decide to implement the guarantee against hidden defects for the sold item.

You have one (1) year from discovering the defect to implement the guarantee against hidden defects.

Should you discover a defect which renders the item fully or partially unfit for the use for which it was intended, you may choose to either cancel the sale or to reduce the sale price.

NETHERLANDS

You have two (2) years to invoke the legal guarantee of conformity after delivery of the articles.

If it appears that articles are defective and/or do not meet the above standards, firstly you are entitled to have such articles repaired or replaced and, if this is not possible or cannot reasonably be expected of us, secondly, you are entitled to cancel the purchase or receive a discount on the sales price under the applicable pricing conditions.

Any non-conformity that manifests within six (6) months from delivery is deemed to have already existed at the time of delivery. You are therefore not obliged to prove the existence of a non-conformity manifesting during this period.

GREAT BRITAIN 

You have a period of six (6) years to invoke the statutory guarantees following the delivery of the items.

Within the first thirty (30) days of receiving the item(s), you have a " short right to reject period" for faulty items.  In this case, you are entitled to reject the item(s) and ask for a full refund. We will cover any reasonable return costs for the item(s), i.e. any reasonable costs incurred to return the item(s) by any ordinary agreed postal/courier method, unless:

•           The item(s) have been delivered to a Longchamp store and you are returning the items to the same store;

•           The items are delivered by post, and you ask LONGCHAMP to collect them from your delivery address.

You may also claim a repair or replacement. This claim right is not limited to thirty (30) days. Once the " short right to reject period" has elapsed, you may still exercise this claim entitlement.

Should you exercise your repair/replacement right but the first repair/replacement attempt is still faulty or non-compliant, or if a repair/replacement is not possible, you have a "final right to reject" which allows you to either return the item(s) and request a refund, or to keep the item(s) but request a price reduction due to the fault.

If the final right to reject is exercised more than six (6) months after product delivery, LONGCHAMP may deduct part of the refund to take into account your existing use of the product.

Compliance defects which appear within six (6) months of delivery shall be presumed to exist on delivery. Consequently, you are not required to provide proof of any compliance defect arising during this period.

IRELAND

You have a period of six (6) years during which you may invoke the legal guarantee.

You should take action as soon as possible after discovering the defect.

Compliance defects which appear within six (6) months of purchase shall be presumed to exist on delivery. Consequently, you are not required to provide proof of any compliance defect arising during this period.

If a defect is proven, you can obtain a refund of your item, or failing that a repair or replacement.

8.2. AFTER-SALES SERVICE

LONGCHAMP's After-Sales Service can provide repairs for wear of your item(s), as well as repairs which are covered by your Statutory Guarantees.

The best way to contact our After-Sales Service is at the e-mail address shown in the table on page 2 of these General Terms and Conditions.

You can also visit any LONGCHAMP Store or authorised LONGCHAMP reseller.

Without prejudice to any legal provisions in force, your item(s) will be sent to our workshops, who will take the appropriate decision.

  • Should our workshops identify and confirm a manufacturing fault, we will repair your item(s) free-of-charge ot replace it/them with a brand new equivalent item.

  • For items which have already been used, the repair may be charged (prices for the most common repairs are available from all sales outlets). The price will be provided when you hand over your item.

  • Your item will not be repaired if it is too worn. If this is the case, it will be returned to you in its current condition.

8.3. LIABILITY

Please note that items may not appear exactly as they do on the screen, for which we shall not be held liable. Nor shall we be liable for the wording of the personal message which accompanies your gift and any consequences arising therefrom, nor for any unsuitable personalised choices (gifts included).

Moreover, we cannot be held liable or to be acting wrongfully due to any delay or non-performance due to a force majeure event.

Finally, please note that we cannot be held liable for any order placed by a minor, whether or not their parents have approved the order.

ARTICLE 9 – RETENTION OF DOCUMENTS

For any order for €/CHF/£ one hundred and twenty (120) or more, we commit to retaining the documents related to the transaction for a duration of ten (10) consecutive years. We will ensure that you are able to access these documents at any time, on request.

ARTICLE 10 – PERSONAL DATA

The personal data that we collect is required to process your order. There is no intention at any time to sell, market or rent this data to any third party.

The information may be used for statistical, marketing analysis and customer relations purposes.

If you subscribe to our commercial offers, we may send you promotional offers, event invitations or news on the LONGCHAMP brand by post, e-mail, text message or phone, based on the contact methods which you have selected.

LONGCHAMP collects personal data for the following purposes:

Purpose

Legal basis

Creation and management of customer accounts

Consent of the person concerned for this specific purpose (Article 6.1.a) of the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016)

Sending LONGCHAMP promotional offers, events and news (subject to your prior agreement)

Managing requests to subscribe and unsubscribe from commercial offers

Generating statistics, market analysis and customer relation follow-up

Hosting online competitions and informing winners

Processing requests made via the online contact form

Processing and tracking orders

Performing a contract to which the person concerned is party or pre-contractual measures made at the latter's request (Article 6.1.a) of the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016)

You may at any time withdraw your consent to the processing of your data for the above purposes, except for that related to the processing and tracking of orders.

Personal Data is collected on behalf of LONGCHAMP SAS, in its capacity as the Controller. Such data may be sent to other companies within the LONGCHAMP Group, and to its service providers in the European Economic Area.

Given the LONGCHAMP Group's international reach and in order to optimise the quality of our service, your personal data is likely to be sent outside the European Economic Area. LONGCHAMP however ensures that the necessary measures are in place for sufficient privacy protection and to guarantee secure data transfer.

Your data may also be sent to LONGCHAMP Store franchisees, for the commercial and promotional management of their sales outlets.

In any case, all data collected is strictly confidential and protected to prevent it from being altered, damaged or accessed by any unauthorised persons. 

LONGCHAMP undertakes to ensure that your personal data is not kept any longer than is strictly necessary for the purposes described above.

In compliance with the French Data Protection Act No. 78-17 of 6 January 1978 as amended and EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, you have the right to access, rectify, and delete your personal data as well as a right to data portability and a right to oppose and limit the processing of this data, which you may exercise by writing to LONGCHAMP SAS, 12 rue Saint Florentin 75001 Paris, and must accompany your request with a copy of your proof of identity, or by using our online form available on our website Lonchamp.com. You may also contact our data protection officer (DPO) at the following address: dpo@longchamp.com. You have the right to submit a claim to the French Data Protection Authority (CNIL) by writing to: Commission Nationale Informatique et Libertés, 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.

ARTICLE 11 – INTELLECTUAL PROPERTY

LONGCHAMP holds ownership rights or exclusive usage rights over the intellectual property rights to the website and all of its components, including trademarks, designs, copyright and domain names. Any partial or total reproduction of the website which is not solely for personal or private use is prohibited without LONGCHAMP's express approval.

ARTICLE 12 – APPLICABLE LAW & DISPUTES

These General Terms and Conditions of Sale, the order and any documents arising there from are governed by French law.

For any disagreement, we advise you to first contact us at the e-mail address shown in the table on page 2 of these General Terms and Conditions.

Should you fail to reach an amicable settlement with our Online Customer Service department, you may opt for a conventional mediation procedure or any other alternative dispute settlement process.

For orders delivered to France, you may contact the French E-Commerce and Distance Sales Federation (FEVAD) mediation service (we are a member of the Federation).

  • By post, to the FEVAD e-commerce mediator (60 rue de la Boétie, 75008 Paris, France);
  • Online, by completing the form available on the FEVAD e-commerce mediator's website (http://www.mediateurfevad.fr).

You can also use the European Commission's Online Dispute Resolution Platform (http://ec.europa.eu/consumers/odr/).

French courts shall have sole jurisdiction for disputes in which no amicable settlement can be obtained.

MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the contract)

I/We (1) hereby inform you of my/our (1) withdrawal from the contract relating to the sale of the item (1) below:

……………………………………………………………………………………………………………………….

Order number :……………………………………………………………………………………………………..

Ordered on (1)/received on (1) : ………………………………………………………………………………….

Consumer’s (s’) name(s) : ………………………………………………………………………………………

Consumer’s (s’) address : ………………………………………………………………………………………

……………………………………………………………………………………………………………………….

Consumer’s (s’) signature

(only if using a printout of this form)

Date

____________________

(1) Delete as appropriate