Repairs
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Longchamp believes in repairing beautiful pieces; giving them a new lease of life is a point of pride. The Maison considers itself responsible for its products, even after they have left the store. To that end, a repair service is available to customers to take care of items that have been used or accidentally damaged. Restoring them not only means satisfying customers but helping to protect the environment as well.
The LONGCHAMP After-Sales Service is responsible for repairing your worn items, as well as carrying out other repairs covered by Legal Guarantees.
To have this repair done, we invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help. You may also contact our Customer Service via this Contact form, by calling (888) 828-8081 Monday-Friday from 9 am-10 pm, Saturday-Sunday 9 am - 5 pm EST, or emailing customercare@longchamp.com
Subject to current legislation, your item will be sent to our workshops where they will make the appropriate decision:
- If our workshops notice and confirm a manufacturing default, we will repair your item for free or replace it with a new item of an equivalent value.
- For items that have already been used, you will be charged for the repair (a price list for the most common repairs is available in store). You will be informed of the price when dropping off your item.
- Your item will not be repaired if too worn. It will be returned to you in the same condition.
Click here to learn more about our Workshops and our expertise. -
The corners on this line of bags are more sensitive to friction and impact, so wear on the corners of your Pliage bag is not unusual. Our Workshops can actually take the worn corners of your item in, if the damage covers a small area. This repair will make the bottom of your item slightly smaller. To have this repair done, we invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help.
Find your nearest store to drop off your item(s) by visiting our store locator.
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Since the zip fastening on your item is a frequently used element, it may need replacing.
Our Workshops are more than capable of replacing the zip on your item.
To have this repair done, we invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help.
Find your nearest store to drop off your item(s) by visiting our store locator.
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If you'd like to replace worn or broken wheels on your luggage, our Workshops can give your travel companion a new lease of life.
To have this repair done, we invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help.
Find your nearest store to drop off your item(s) by visiting our store locator.
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If you'd like to replace worn or broken wheels on your luggage, our Workshops can give your travel companion a new lease of life.
To have this repair done, we invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help.
Find your nearest store to drop off your item(s) by visiting our store locator.
