7th May 2025
LONGCHAMP COMPANY LIMITED 保留主張、解釋、更新和編輯本政策的所有權利。如有爭議，以本公司指示為準。
我可以退貨或換貨嗎？
在香港特別行政區內的LONGCHAMP專門店(瓏驤有限公司)或其附屬公司經營的 Longchamp 專門店購買的 Longchamp 商品均可以退貨或換貨，但須遵守以下條款和條件。請注意，本條款不適用於瑕疵商品或官方網頁購買的物品。對於後述的情況，請參閱我們的網上銷售條款和條件。
在任何情況下，任何商品的退貨或換貨均須提供正本發票／購買收據。
請注意，以下情況的商品均不允許退貨或換貨：
- 在outlet特賣場、多品牌零售商銷售點、機場、免稅店和Longchamp 經銷商處購買的商品（以上請參閱賣家各自的退貨和換貨政策）。
- 個人化商品（例如 My Pliage 或個人產品，例如但不限於泳衣、內衣、襪子、香水、太陽眼鏡等），考慮到其獨特和個人化的性質和用途；
- 已使用、磨損、清洗、有污漬、損壞或經過改動的貨品（我們將保留評估物品目前狀態的權利）；
- (i) 退/換貨時未能提供完整內容物（包括使用手冊、配件等）和/或 (ii) 未能保持原始狀態和原始包裝的物品。
我必須在多久時間內退貨/換貨？
在購買日起三十 (30) 天內，您可以退貨或換貨。（請參閱發票/收據上的日期）
我可以在哪裡退貨/換貨？
- 換貨
您可以在任何Longchamp 專門店換貨（百貨公司內的Longchamp專門店除外）。
在百貨公司內的Longchamp專門店購買的商品，只能在原先購買的同一家精品店換貨。請參閱官網中的尋找專門店的有關「專門店」列表。
- 退貨
您可以在任何位於香港的Longchamp專門店（百貨公司的專門店除外）將商品退回。對於在百貨公司的Longchamp專門店購買的商品，您只能將商品退回原先購買的同一Longchamp專門店。
請參閱官網中的尋找專門店的有關「專門店」列表。
在什麼條件下可以退貨或換貨?
- 換貨
商品的兌換價值是根據您的銷售收據上所示的購買價格。
o 若希望換成比原先價格高的商品，必須補差價；
o 若希望換成比原先價格低的商品，
§ 若差額高於港幣 850元，將獲發店舖信用票據 (STORE CREDIT)。
§ 若差額低於港幣 850元，則將按照與下述的條件進行退款。退款將在十四 (14) 天內使用初始交易時使用的相同付款方式進行。
§ 若在百貨公司的 Longchamp 專門店內換貨，無論差額金額多少，都只會退款，不會獲發店舖信用票據 (STORE CREDIT)
- 退貨
任何退貨顧客均可自行選擇接受退款或發放店舖信用票據(STORE CREDIT)。
退貨時，我們承諾會在十四 (14) 天內向您退還全額的退貨金額。作為上述情況的例外，在百貨公司 Longchamp 專門店內退貨，退貨款項將在約四至六 (4-6) 星期內盡快退回 (以百貨公司政策為準) 。
退款將使用與初始交易相同的付款方式進行。
有關發放店舖信用票據，請參閱下一節“我在什麼條件下可以使用店舖信用票據(STORE CREDIT)？”
我在什麼條件下可以使用店舖信用票據 ( STORE CREDIT )？
店舖信用票據的有效期限為自發出日起並出示原始收據的 12 個月內。所有未使用的店舖信用票據將在 12 個月後失效。店舖信用票據的有效期限不能延長。
店舖信用票據可用於購買正價或折扣商品。
店舖信用票據僅可在香港特別行政區內經營的Longchamp專門店（百貨公司內的Longchamp專門店除外）使用。
店舖信用票據不能替換、兌換現金或轉移給他人。
若您購買的商品價值低於店舖信用票據的價值， 店舖信用票據的剩餘金額則將保留，而有效期限與原始店舖信用票據相同。
當購買金額超過店舖信用票據的價值時，必須補差額。
本條文之英文版本與中文譯本之文義如有歧異，一概以英文版本為準。
LONGCHAMP'S RETURN AND EXCHANGE POLICY
7th May 2025
LONGCHAMP COMPANY LIMITED reserves all rights to assert, interpret, update and edit this policy. In case of dispute, the company's instructions shall prevail.
Can I return or exchange my item(s)?
Longchamp items purchased in Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its affiliates in Hong Kong SAR. can be returned or exchanged, subject to the following terms and conditions. Please note that the terms of this policy do not apply to defective items or to items purchased online. In the latter case, please refer to our online’s terms and conditionconditions of sale.
Any item(s)’ return or exchange is subject to the provision of the original invoice / receipt of purchase.
Please note that no return or exchange is allowed for:
- item(s) purchased in outlet stores, multi-brand retailers’ point of sale, airports, duty-free stores and any independent Longchamp resellers (for these item(s), please refer to your seller’s return and exchange policy).
- personalized item(s) (e.g. My Pliage or personal products such as but not limited to swimwear, underwear, socks, perfume, sunglasses etc.) given their unique and personal nature and usage;
- item(s) used, worn, washed, damaged or altered (LONGCHAMP COMPANY LIMITED reserves the right to assess the current state of the item(s) which shall be final);
- item(s) which are not (i) complete (manual, accessories, etc.) and / or (ii) in their original condition, with their original packaging.
How long do I have to return / exchange my item(s)?
You have a maximum of thirty (30) days from the date of purchase of your Longchamp item(s)(see date on your invoice / receipt) to return or exchange it/them.
Where can I return / exchange my item(s)?
- Exchange
You can exchange your item(s) to any of the Longchamp Boutiques (except in Longchamp boutiques in department store which will only accept item(s) purchased at their own point of sale) operated by LONGCHAMP simplified joint-stock company or its affiliates. For purchases made at Longchamp boutiques in department store, you can only exchange your item to the same Longchamp boutique of your initial purchase.
Please refer to Longchamp’s “boutiques” list in our store locator webpage.
- Return
You can return your item(s) to any of the Longchamp Boutiques (except in Longchamp boutiques in department store which will only accept item(s) purchased at their own point of sale) operated by LONGCHAMP simplified joint-stock company or its local affiliates located within the same country / market of your initial purchase. For purchase made at Longchamp boutiques in department store, you can only return your item to the same Longchamp boutique of your initial purchase.
Please refer to Longchamp’s “boutiques” list in our store locator webpage.
Under what conditions will the return or exchange take place?
- Exchange
Exchange value of your item(s) is based on its(their) purchasing price as indicated on your sale receipt:
o The item(s) that you wish to receive in exchange is of a higher value: you must pay the difference between this / theses item(s) and the exchange value of your item(s);
o The item(s) that you wish to receive in exchange is of a lower value:
§ If the difference is higher than HKD850 store credit will be issued;
§ If the difference is lower than HKD850, it will be refunded under the same conditions as those described below, i.e. refund will be done using the same the payment method used for the initial transaction and within fourteen (14) days.
§ For exchange made in Longchamp Boutiques operated by Longchamp Group’s companies in department store, the difference will be refunded despite the value of amount.
- Return
Any return of item(s) gives rise, at the customer's discretion, to a refund or to the issue of a store credit.
In case of refund, we undertake to fully refund you the value paid for the returned item(s) as soon as possible and no later than fourteen (14) days following your return.
As an exception to the above, regarding returns made in Longchamp boutiques in department store, the refund of the value paid for the returned item(s) will take place as soon as possible and no later than four to six (4-6) weeks following your return (subject to the policy of department store).
The refund will be done using the same the payment method used for the initial transaction.
In case a store credit is issued, please refer to the next section “Under what conditions can I use my Store Credit?”
Under what conditions can I use my Store Credit?
Store credit is valid for 12 months from the date it is issued and on presentation of the original receipt. Any unused store credit will be forfeited after 12 months. The validity of store credit date cannot be extended.
Store credit can be used to buy new or discounted item(s).
Store credit issued by Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its local affiliates in Hong Kong SAR can only be used in Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its local affiliates (to the exception of Longchamp boutiques in department stores)which are also located in Hong Kong SAR.
Store credit cannot be exchanged, redeemed for cash or transferred to another person.
If the value of your purchase is less than the value of the store credit, then the remaining amount of the store credit will be kept with the same validity date as original receipt.
Purchase amounts that exceed the value of the store credit will require an additional payment for the balance due.
If there is any discrepancy between this version and the Chinese version of this policy, the terms and conditions of the English version of the Policy shall prevail.