PERSONALISE YOUR EXPERIENCE
ONLINE SERVICES
Discover personalised assistance on Longchamp website.
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DELIVERY & RETURNS
Longchamp offers fast and secure delivery for all online orders. Each item is carefully prepared and packaged with the brand’s signature touch.
HOME DELIVERY
Longchamp offers complimentary premium home delivery for purchases above AU$180.
Our premium service partner, Startrack, delivers within 1-5 business days Australia wide.
You can track the progress of your order via our Online Order Tracker.
Longchamp Australia Online currently does not offer delivery to New Zealand.
DELIVERY TO NEW ZEALAND
Our Longchamp Boutiques currently offer an exclusive service for deliveries to New Zealand. Please contact our Customer Service team on 1800 845 145 or via our contact form if you would like to learn more about this.
RETURN & EXCHANGES
Enjoy complimentary returns via StarTrack on purchases above AU$180. Postal exchanges are not available, but in-store returns and exchanges are welcome at our boutiques. Learn more
CLICK & COLLECT
Click and collect available within 2 hours or 2-3 days, subject to stock availability.
Two emails will be sent to you :
1. Order confirmation
2. Order collection: when your order is ready to pick up
*During busy period please note that the order can take longer than 2h.
GIFT WRAPPING
Surprise your special someone with a Longchamp gift wrapped in our Heritage Green and Light Green gift wrapping. Make the experience even more personal by including a special note, which you can write at checkout.
Sale items do not qualify for gift wrapping.
PERSONALISATION
Create a bag as unique as you. With customisable details, a minimalist silhouette, and plenty of room for all your essentials, My Pliage blends style and versatility. Create yours.
For personalised items, the time between order confirmation and receipt is approximately 4-6 weeks.
1. SELECT YOUR STYLE
Find your ideal match among our iconic shapes.
2. Dress It Up
Dive into our palette of colours and patterns.
IN-STORE SERVICES
Experience the luxury of Longchamp in person by visiting one of our boutiques. Our expert staff will be delighted to assist you in finding the perfect item, and you can enjoy the full range of our collection firsthand. Find your nearest boutique using our Store Locator.
AVAILABILITY
On each product page, you'll find a "Check availability in store" feature where you can check if the item you're looking for is available in one or several of our points of sale. We then recommend contacting the Store you've selected to confirm stock information and make a reservation.
REQUEST AN INVOICE
Longchamp can issue you with an invoice duplicate for your purchase, whether recent or older.
We invite you to contact the Store or retailer where the purchase was made - you can find all the contact details for our points of sale here.
CLIENT SERVICE
Have questions? Visit our FAQ for more information.
For any other inquiries, our Customer Service team is available via the contact form or by phone at 1800 845 145: Monday to Friday from 12PM to 10PM (AEDT), excluding Public Holidays and Weekends.
AUTHENTIFICATION
Only a purchase made on our official Longchamp.com website, in a Longchamp Store or from an authorised distributor (concession in a department store or retailer) can guarantee the authenticity of an item.
An original invoice is issued at the time of purchase, whether made online or in one of our Stores.
We can neither guarantee nor verify the authenticity of an item bought outside of an official point of sale.