When was Longchamp founded?

Longchamp’s story began in 1948 when Jean Cassegrain, the father of today's President, began to craft luxury leather smoking pipes. After several successful years offering the finest smoke products in France, the company began to create small leather goods and eventually expanded the collection to include women’s handbags, luggage, ready-to-wear, shoes and men’s leather collections. What began as a small smoke shop, known for its expertise and excellent craftsmanship, soon expanded to a major luxury brand.

What does the horse logo stand for?

The emblematic horse logo is a symbol of the company’s inception. There is a famous horse race track in Paris called Longchamp or "long field." Just next door was an old mill that Monsieur Cassegrain - which means "miller" in French - used to pass in front of every day. The company soon found its name: it being only a short trot from the miller and onto the race track, the way was fore trod!

How many people are employed by Longchamp?

More than 3000 people work for Longchamp and 45% of them are employed in France.

Delivery methods, times and costs

Back

When placing your order, you can choose from the following options:

1. Home Delivery (StarTrack Fixed Price Premium)
• Delivered via StarTrack Premium (signature required upon delivery)
• Available across Australia
• Delivered within 1–5 working days
• Next business day delivery is typically available for selected metro areas

2. Click & Collect
Depending on stock availability, two Click & Collect options are offered
• Direct (Boutique Fulfilled): your order is prepared by the selected boutique and is typically ready in approximately 3 hours during store opening hours
• Pick-up (Warehouse Fulfilled): your order is prepared and transferred to your selected boutique, and is typically ready within 2–3 working days

Important: Availability of Click & Collect options depends on product availability and boutique stock levels. For both, please wait for your 'Order is Ready' Confirmation email before visiting our boutiques.

Personalised Items
• Hand crafted and sent from our Parisian Atelier
• Delivered within 4–6 weeks from order confirmation
Order processing and dispatch
Orders are processed Monday to Friday, excluding public holidays.

Orders placed before 11am (Tuesday to Thursday) are dispatched the same day.
Orders placed outside these times are dispatched on the next business day.

Delivery timeframes (after dispatch)
• Metro areas: delivery is typically completed on the next business day after dispatch
• Standard delivery: 1–5 working days depending on location
• Regional and remote areas may require additional delivery time

Click & Collect timing
• From our boutique: ready in approximately 3 hours during store opening hours
• From our warehouse: ready within 2–3 working days

You will receive a confirmation email once your order is placed, followed by a second notification when your order has been dispatched (Home Delivery) or is ready for collection (Click & Collect).

For Click & Collect Orders, please wait until your order is ready for collection before visiting our boutique.

Important: During sale periods or high-volume seasons, dispatch and delivery times may be extended.
Track and manage your order

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and invoice.

You can track and manage your order using the following tools:

• Longchamp Order Check Tool – view your order status and download your invoice: Check my order status

• StarTrack Track and Trace – follow your delivery in real time:
Track my delivery

• Startrack Estimate Transit Time Tool – estimate delivery timeframes based on your location:
Estimate my delivery time

Our orders are shipped primarily from our Banksmeadow location, 2018. The service used is Fixed Price Premium.

Important
• Tracking becomes available once your order has been dispatched
• Estimated delivery times are indicative only
• The tracking tool provides the most accurate and up-to-date delivery status
Delivery costs
• Home Delivery is complimentary on orders of AUD 180 or above
• Orders below AUD 180 are charged a flat fee of AUD 12
• Click & Collect is free of charge for all orders

Delivery locations
We currently deliver within Australia.

We are unable to deliver to the following address types:
• Hotels
• Warehouses
• Sales outlets

For international deliveries outside these regions, please place your order through the local Longchamp website of the destination country.

Delivery to New Zealand
We can organise delivery to New Zealand via our Longchamp Boutiques. Please contact our Customer Service team via our contact form if you would like to learn more.

Important
Delivery and processing times may be impacted by factors such as:
• Remote or regional delivery locations
• Weather conditions
• High order volumes during promotional or sale periods
• Product availability

Delivery methods, times and costs

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Delivery

Click & Collect

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Delivery methods, times and costs

Which delivery and collection options are available?

When will my order be dispatched and delivered?

How can I track or manage my order?

How much does delivery cost and where do you deliver?

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