PRIVACY POLICY – LONGCHAMP GROUP WEBSITE
Version of 25/11/2022
The LONGCHAMP Group places great importance on protecting the Personal Data of visitors to its website Longchamp.com and undertakes to ensure the privacy of the Personal Data collected.
This Privacy Policy details the LONGCHAMP group's policy on the processing of Personal Data in connection with its website.
It is intended to govern the conditions for processing the Personal Data collected during your browsing. The data collected is subject in particular to the provisions of Law no. 78-17 of 6 January 1978, as amended and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
When Personal Data is collected from or held in a country outside European Economic Area (EEA) or collected by a company belonging to the LONGCHAMP Group located outside EEA, we may also be required to comply with local laws in force. In this context, a specific privacy policy is setting up for each country concerned.
We invite you to consult our Privacy Policy regularly to be informed of any updates.
1. Definitions
Personal Data |
Any information relating to a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, login details or to one or more factors specific to physical, physiological, mental, economic, cultural or social identity. |
LONGCHAMP Group |
Any company belonging to the LONGCHAMP Group. |
Politique Données Personnelles |
La présente politique régissant le traitement des Données Personnelles du Groupe LONGCHAMP. |
Privacy Policy |
The present policy governing the processing of Personal Data of the LONGCHAMP Group. |
Data Controller |
Natural or legal person who determines the purposes and means of processing. |
2. Identity and contact details of the Data Controller and Joint Data Controllers
Personal Data are collected on behalf of SAS LONGCHAMP, 12 Rue Saint-Florentin 75001 PARIS, in its capacity as Data Controller.
SAS LONGCHAMP may also be a Joint Data Controller with the companies belonging to the LONGCHAMP Group: in that case, each LONGCHAMP Group company defines the purposes and means of processing jointly with SAS LONGCHAMP. This is the case when Personal Data is collected for the purpose of processing and tracking orders, as well as organising competitions and notifying winners online.
The LONGCHAMP Group companies act as Joint Data Controllers only when your Personal Data is being processed on the territory where they are domiciled and exclusively for the purposes detailed above.
Example: the company LONGCHAMP ITALIA is the Joint Data Controller with SAS LONGCHAMP when processing customers' and prospects' Personal Data collected in Italy only, and when such processing is for the sole purpose of managing and tracking orders placed online or organising competitions and notifying winners online.
The LONGCHAMP Group companies that may act as Joint Data Controllers are listed in the appendix to the Privacy Policy.
3. Personal Data collected, purposes and legal basis
The LONGCHAMP Group gathers the Personal Data needed to achieve the following purposes (when these are proposed on the site), subject to obtaining your prior consent for each of these purposes:
Purpose |
Data collected |
Legal basis |
Creation and management of customer accounts |
• Last name and first name; |
Consent of the data subject for this specific purpose. |
Promotional operations (Personal Data collected during a competition or promotional offer) |
• Last name and first name; |
|
Newsletters or marketing communications |
• Telephone number; |
|
Processing requests made via the online contact form |
• Last name and first name; |
|
Virtual eyewear try-on |
• Scan and/or reconstruction and/or modification of the appearance of your face (Personal Data collected directly by FITTINGBOX in its capacity as Data Controller). |
|
Generating statistics, market analysis and customer relations follow-up |
• Purchase history. |
|
Processing the creation of online stock availability alerts |
• Email. |
|
Processing and tracking orders |
• Last name and first name; |
Performance of a contract to which the data subject is a party or of pre-contractual measures taken at the request of the data subject. |
Disputes/complaints/rights of data subjects |
As applicable: |
You may at any time withdraw your consent to the processing of your Personal Data for the above purposes, except for the purpose of processing and tracking orders.
4. Personal data recipients
Your Personal Data is collected, depending on the purpose:
- either by SAS LONGCHAMP in its capacity as Data Controller,
- or by each LONGCHAMP Group company, in their capacity as Joint Data Controllers.
The Personal Data is made accessible only to persons authorised to have knowledge of it due to their responsibilities within the internal departments of the LONGCHAMP Group companies or the departments responsible for controls.
Your Personal Data is communicated to service providers of the LONGCHAMP Group located within the European Economic Area, which we appoint to help us carry out our activities (order management, payment processing, website development).
These service providers, and certain members of their staff, are authorised to use your Personal Data on our behalf only for the specific purposes for which they have been appointed, in accordance with our instructions, and are required to protect the privacy and security of your Personal Data.
Your Personal Data may also be sent to franchisees of LONGCHAMP shops, for the commercial and promotional management of their sales outlets.
Given the LONGCHAMP Group's international reach and in order to optimise the quality of our service, your Personal Data is likely to be sent outside the European Economic Area. The LONGCHAMP Group however ensures that the necessary measures are in place for sufficient protection of privacy and individual liberties, and to guarantee secure data transfer.
5. Retention period
We undertake to ensure that your Personal Data is not kept any longer than is strictly necessary for the purposes described above.
6. Security
The LONGCHAMP Group implements appropriate organisational, technical, software and physical measures in terms of security, in order to ensure the confidentiality and protection of Personal Data, and to prevent it from being distorted or damaged or unauthorised persons having access to it.
Furthermore, the confidentiality of the banking information that you send via the website to an approved banking institution is guaranteed by an SSL encryption process.
The LONGCHAMP Group also ensures that subcontractors implement the same type of measures in order to ensure the protection of Personal Data.
7. Rights of data subjects
In accordance with the “Data Processing, Data Files and Individual Liberties” law no. 78-17 of 6 January 1978, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, you have a right to access, rectify, delete, and move Personal Data concerning you, as well as a right to oppose and limit the processing thereof.
To exercise these rights or ask any questions about the processing of your Personal Data, you may write to SAS LONGCHAMP, 12 rue Saint-Florentin 75001 Paris, or contact our Data Protection Officer (DPO), at the following address: dpo@longchamp.com.
Please note that you may be asked to show a copy of your identity document in the event of reasonable doubt as to the identity of the person making the request.
Furthermore, if you subscribe to our marketing offers, we may send you promotional offers, event invitations or news of the LONGCHAMP brand by post, email, text message or phone. You also have the option to unsubscribe from such communications by following the instructions provided in each medium.
If you consider, after having contacted us, that your "data protection" rights are not being respected, you have the right to lodge a complaint with the French data protection authority, “Commission Nationale Informatique et Libertés” (CNIL), which you can contact by post (3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07).
APPENDIX
LIST OF LONGCHAMP GROUP COMPANIES ACTING AS JOINT DATA CONTROLLERS
SAS LONGCHAMP, a French simplified joint stock company (SAS) with a capital of 2,000,000 euros, whose registered office is located at 12, rue Saint-Florentin - 75001 Paris, registered on the Paris Trades and Companies Register under number 737 050 187, represented by SAS JEAN CASSEGRAIN, Chair, itself represented by Mr. Jean CASSEGRAIN in his capacity as Chairman. |
SAS LES BOUTIQUES LONGCHAMP, a French simplified joint stock company (SAS) with a capital of 1,858,000 euros, whose registered office is located at 4, rue du Chevalier Saint-George – 404, rue Saint-Honoré – 75001 Paris, registered on the Paris Trades and Companies Register under number 334 502 655, hereby represented by SAS JEAN CASSEGRAIN, Chair, itself represented by Mr. Jean CASSEGRAIN in his capacity as Chairman. |
LONGCHAMP (UK) LIMITED, a company limited by shares with a capital of £ 1,210,100, whose registered office is located at 28 New Bond Street – London W1S 2RJ, England, registered with Companies House under number 3833491, represented by Mr Jean CASSEGRAIN in his capacity as Director. |
LONGCHAMP DISTRIBUTION IRELAND LIMITED, a company limited by shares with a single shareholder with a share capital of 100,000 euros, whose registered office is located at 29 Earlsfort Terrace, Dublin 2, Republic of Ireland, registered with the Irish Companies Registration Office under number IE503093, represented by Mr Jean CASSEGRAIN in his capacity as Director and Secretary. |
LONGCHAMP BENELUX S.R.L., a limited liability company with a capital of 18,550 euros, governed by the laws of Belgium, whose registered office is located at Avenue Louise, 5 – Brussels 1050, Belgium, registered on the Brussels Register of Legal Entities under number BE 0442.062.652, represented by Mr. Jean CASSEGRAIN in his capacity as Administrator. |
LONGCHAMP NEDERLAND B.V., a limited liability company with a share capital of 1 euro, whose registered office is located at Pieter Cornelisz, Hooftstraat 69 H – 1071 BP Amsterdam, the Netherlands, registered with the Amsterdam Business Register under number KvK 57039933, represented by Mr Jean CASSEGRAIN in his capacity as Manager. |
LONGCHAMP LUXEMBOURG SARL, a limited liability company with a capital of 20,000 euros, whose registered office is located at 50, Grand Rue, L-1661 Luxembourg, registered on the Trade and Companies Register of the Grand Duchy of Luxembourg under number B83040, represented by Mr Jean CASSEGRAIN in his capacity as Manager. |
LONGCHAMP SUISSE SARL, a limited liability company with a capital of CHF 800,000, whose registered office is located at Morgenstrasse 129 – 3018 Berne, Switzerland, registered on the Commercial Register of the Canton of Berne under number CHE-112.325.828, represented by Mr. Jean CASSEGRAIN in his capacity as Manager. |
LONGCHAMP GMBH, a limited liability company with a capital of 326,000 euros, whose registered office is located at Werderstr. 6 – 76530 Baden-Baden, Germany, registered on the Mannheim Company Register under number H.R.B. 231179, represented by Mr. Jean CASSEGRAIN in his capacity as Manager. |
LONGCHAMP AUSTRIA GMBH, a limited liability company with a capital of 35,000 euros, whose registered office is located at Graben 14-15, 1010 Vienna, Austria, registered on the Vienna Company Register under number FN 395468 x, represented by Mr. Jean CASSEGRAIN in his capacity as Director. |
LONGCHAMP, S.L. Sociedad Unipersonal, a limited liability company with a capital of 346,780 euros, whose registered office is located at Calle Gurtubay nº 4, bajo derecha – 28001 Madrid, Spain, registered under number Hoja M-291.945, Tomo 17.060, Libro 0, Folio 39, C.I.F. number B 831 28561, represented by Mr. Jean CASSEGRAIN in his capacity as Administrator. |
LONGCHAMP LISBOA - COMERCIO DE MALAS E MARROQUINARIA, UNIPESSOAL, LDA, a limited liability company with a capital of 37,500 euros, whose registered office is located at Rua de São José, 109, 1º - 1150-322 Lisbon, Portugal, registered on the Lisbon Business Register under number 502579757, represented by Mr Jean CASSEGRAIN in his capacity as manager. |
LONGCHAMP ITALIA S.R.L., a limited liability company with a capital of 52,000 euros, whose registered office is located at Corso Venezia 10 – 20121 Milan, Italy, registered on the Economic and Administrative Index (REA) under number MI-1292045, represented by Mr. Jean CASSEGRAIN in his capacity as Administrator and Chairman of the Board of Directors. |
LONGCHAMP AUSTRALIA PTY LTD, a private company limited by shares with a share capital of A$ 1, whose head office* is located at c/o MinterEllison, Level 40, Governor Macquarie Tower 1 Farrer Place Sydney NSW 2000, Australia, registered under number 627 941 940, tax number (TFN) 568 881 326 represented by Mr. Jean CASSEGRAIN as Director. |
LONGCHAMP JAPAN K.K., a joint-stock company with a share capital of 10,000,000 yen, whose head office is located at 4-30-4 Jingumae, Shibuya-ku, Tokyo, Japan, registered under number 0110-01-063116, represented by Mr. Jean CASSEGRAIN as Director. |
LONGCHAMP TAIWAN LIMITED, a limited liability company with a share capital of NT$ 28,000,000, whose head office is located at Unit 2,13 Fl. No. 89, Songren Road, Xinyi District, Exchange Square 1, Taipei City 11073, Taiwan, ROC, registered under number 24474098, tax number 141205581, represented by Mr. Jean CASSEGRAIN as Director. |
LONGCHAMP USA, INC., a Delaware corporation with a share capital of 5,500,000 USD whose head office is located at c/o Corporation Service Company, 251 Little Falls Drive, Wilmington, Delaware, 19808, USA, registered under number 2408762, represented by Mr. Jean CASSEGRAIN as Director. |
LONGCHAMP CANADA INC. a body corporate duly incorporated under the laws of the Province of British Columbia with a share capital of 100$, whose head office is located at Suite 1700, Park Place, 666 Burrard Street, Vancouver BC V6C 2X8, Canada, incorporated under number BC1019745 and registered under business number 827438797, represented by Mr. Jean CASSEGRAIN as Director. |
LONGCHAMP SINGAPORE PTE. LTD., a private company limited by shares with a share capital of S$ 550,000, whose head office is located at 435 Orchard Road, #18-03, Wisma Atria, Singapore 238877, registered under number 201431152H, represented by Mr. Jean CASSEGRAIN as Director. |
LONGCHAMP MALAYSIA SDN. BHD., a private company limited by shares with a share capital of RM 5,000,000, whose head office is located at c/o SecFin, Suite 16-03, Level 16, Wisma UOA II, N°21 Jalan Pinang, 50450 Kuala Lumpur, Malaysia, registered under number 201501041245, GST registration number 001657360384, represented by Mr. Jean CASSEGRAIN as Director. |
LONGCHAMP COMPANY LIMITED, a company limited by shares with a share capital of HK$ 78,500,000, whose head office is located at Units 1903-06, 19/F, One Peking, Tsim Sha Tsui, Kowloon, Hong-Kong, registered under business registration number 05939284-000, tax number 04/0593 9284, represented by Mr. Jean CASSEGRAIN as Director. |
AUSTRALIAN PRIVACY POLICY WEBSITE
Version of 25/11/2022
This privacy policy (“Policy”) sets out how Longchamp SAS and Longchamp Australia Pty Ltd ABN 37 627 941 940 ('Longchamp', 'us', 'we' or 'our') manage, collect, share, and use personal information about you and how you can exercise your privacy rights, including in relation to our website located at www.longchamp.com/au/en (our “Website”).
In this Policy, personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not (“Personal information”).
Longchamp complies with the Privacy Act 1988 (Cth) (Privacy Act), the applicable Australian Privacy Principles under that Act and any other applicable privacy laws when handling Personal Information. We take the protection of your Personal Information seriously.
If your Personal Information is collected from or held in Australia or has an Australian link, this Policy will apply in addition to the Privacy Policy of the Longchamp Group.
1. Consent
By using our Website or by otherwise providing Personal Information to us, you consent to us collecting, holding, using and disclosing your Personal Information in accordance with and for the purposes specified in this Policy.
You are not required to provide Personal Information to us. However, if you do not provide us with all the information we request, the services we provide to you may be affected.
2. Collection
Purpose |
Data collected |
Legal basis |
Creation and management of customer accounts |
• Last name and first name; |
Consent of the data subject for this specific purpose. |
Promotional operations (Personal Data collected during a competition or promotional offer) |
• Last name and first name; |
|
Newsletters or marketing communications |
• Telephone number; |
|
Processing requests made via the online contact form |
• Last name and first name; |
|
Virtual eyewear try-on |
• Scan and/or reconstruction and/or modification of the appearance of your face (Personal Data collected directly by FITTINGBOX in its capacity as Data Controller). |
|
Generating statistics, market analysis and customer relations follow-up |
• Purchase history. |
|
Processing the creation of online stock availability alerts |
• Email. |
|
Processing and tracking orders |
• Last name and first name; |
Performance of a contract to which the data subject is a party or of pre-contractual measures taken at the request of the data subject. |
Disputes/complaints/rights of data subjects |
As applicable: |
We may also use Personal Information for related purposes that would be reasonably expected by you.
We may as well collect Personal Information about you from third parties, such as retailers who ask us to process your orders on their behalf, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your Personal Information to us.
The types of information we collect from third parties include, for example, your name and email address, billing and delivery addresses and we use the information we received from these third parties to deliver our products and services to you, to communicate with you, to promote our products or services, generating statistics, market analysis, and providing you with a consistent user experience.
We also collect information using "cookies" on our Website for the purposes of operating an efficient online service and tracking the patterns of behaviour of visitors to the Website. Although you can usually modify your browser to prevent cookie use, if you do this, our Website may not work properly for you. More information can be found in out Cookie Policy.
3. Use and disclosure
We will not use or disclose your Personal Information for any purpose other than the purpose for which it was collected (or a related purpose) unless you have consented to that other purpose, or we are permitted to do so by law.
We may disclose your Personal Information to our related companies (please refer to the Appendix of our LONGCHAMP Group’s Privacy Policy), third parties who assist us in supplying our goods and services or who perform operational, administrative and other related functions on our behalf (including technology and business service providers), and to others in order to comply with our legal obligations.
The people to whom we disclose your Personal Information may be located outside of Australia, in particular in France where our head office is located.
In all cases, unless you have opted out, you consent to us using your Personal Information for direct marketing purposes in order to tell you about products and offers that we think may be of interest to you. We may contact you by mail, telephone, email or SMS to market our services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.
4. Integrity of Personal Information
We will take such steps (if any) as are reasonable in the circumstances to ensure that the Personal Information we collect use and disclose is accurate, up-to-date, and complete and relevant (having regard to the purpose of the use or disclosure). To assist us, please ensure that the Personal Information you provide to us is accurate, up-to-date, and complete.
We will also take such steps (if any) as are reasonable in the circumstances to protect the Personal Information we collect and hold from misuse, interference, and loss, and from unauthorised access, modification or disclosure.
If we hold Personal Information about you that is no longer needed for any purpose for which it may be used or disclosed, we will take such steps as are reasonable in the circumstances to destroy or permanently de-identify that Personal Information.
5. Access to and correction of Personal Information
You can request, and we will provide you with access to, any Personal Information we hold about you (subject to certain legal exceptions). If a legal exception applies and we decide not to provide you with access to any Personal Information we hold about you, we will advise you of the reasons for our decision.
If we are satisfied that any Personal Information, we hold about you is inaccurate, incomplete, out of date, misleading or irrelevant (having regard to the purpose for which it is held) we will take such steps (if any) as are reasonable in the circumstances to correct that Personal Information. This may include notifying third parties to whom we have disclosed that Personal Information. If we do not agree that Personal Information, we hold about you is inaccurate, incomplete, out of date, misleading or not relevant you may ask that we attach a statement to this effect to our record.
Please let us know if you have any concerns or complaints about the way we are handling your Personal Information so we can address them. We will review any complaints and respond to them within a reasonable period of time.
6. Other organisations' websites
The Website and our email communications may contain links to other websites. We do not control these websites or any of their content and if you visit these websites, they will be governed by their own terms of use (including privacy policies).
7. Changes to this Policy
We may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on the Website. By continuing to access our services following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as amended from time to time, in whole or part, you must not access our services including the Website.
8. Contact us
If you have any questions about this Policy or if you wish to request access to your Personal Information correct or update you details or raise any privacy concerns you may have, please contact us at:
Longchamp Australia Pty Ltd
Attention: Online Customer Service
Phone: 1800 845 145
Email: customerservice@longchamp.com.au
If we are unable to satisfactorily resolve your concerns about our handling of your Personal Information, you can contact the Office of the Australian Information Commissioner (OAIC):
GPO Box 5218
Sydney NSW 2001
Email: enquiries@oaic.gov.au
Tel: 1300 363 992