Returning and exchanging an online order - FAQ

You have a period of thirty (30) calendar days of receiving your item(s) to exercise your right of withdrawal. We undertake to fully refund you the value of the returned item(s), excluding any shipping fees associated with the order, unless the item(s) contains a defect for which Longchamp is responsible.

Should your order contain several items delivered separately, this period begins from receipt of the final item.

In all cases, please ensure that all items returned are complete (manual, accessories, etc.), in their original condition, with their original packaging, and provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted.

We undertake to fully refund you the value of the returned item(s), excluding any shipping fees associated with the order, unless the item(s) contains a defect for which Longchamp is responsible.

We will accept your returns by post or in one of your Longchamp stores. 

Return in store : 
Please bring the purchased item(s), together with the receipt to the Longchamp Boutique at : 
- Sydney QVB
- Melbourne Collins St
- Melbourne Chadstone
- Brisbane
Return items must be in original condition and packaging, original receipt and shipping documents are required to be returned together with the item

 

Return by post : 
Write us at customerservice@longchamp.com.au with your order number, collection address and preferred date for collection 
We will make the arrangements and email you the consignment label to attached on your return packaging 

If you've sent your order back to us by post: You will be refunded via the same payment method used for the original transaction, as soon as possible and no later than fourteen (14) days after our Workshops have received the returned item.

 

However, we reserve the right to defer the refund until we have received the item(s) or until you have provided proof that the item(s) have been dispatched (the first of these dates will be used).

 

If you returned your item(s) in store: We will refund your item(s) and the related shipping costs, unless you selected delivery to store (in this case, only the price of your item(s) will be refunded). Refunds are sent to payment cards only, subject to your express prior agreement, in accordance with current legislation.

 

Should you fail to accept these terms, you may only be able to exercise your right of withdrawal by post, using the process outlined in the How do I return my order? section.

You may exchange your item(s) according to the following terms:

- The item that you wish to receive in exchange is of a higher value. You must pay the difference between the value of this item and the value of the ordered item.

- The item that you wish to receive in exchange is of a lower value  Difference of over $160: Credit note valid for one year only in LONGCHAMP Stores within the same country.

Difference of under $160

Difference will be refunded to the payment card.