Allow 4-8 weeks for your personalized piece to be crafted
Complimentary shipping.
NEED HELP ?
Our Customer Service team is happy to help you from Monday to Friday (except public holidays) from 12 pm to 10 pm
1. Phone : 1800 845 145
2. Email address
The delivery time from order confirmation to receipt is approximately 4 to 8 weeks.
Personalised items cannot be returned or exchanged.
OUR STANDARD PACKAGING
Choose our standard packaging option, designed to reduce environmental impact and minimise packaging waste. Made from recycled materials, it offers a more sustainable way to receive your order
Our Nylon collection will be packaged safely in a Longchamp plastic pouch.
OUR GIFT PACKAGING
Present your gift with our signature FSC®-certified packaging, featuring the Maison's iconic Heritage Green paired with a vibrant Light Green that reflects creativity and modernity.
Our Nylon collection will be packaged in a gift envelope. Add a personalised gift message for a thoughtful finishing touch.
* Gift bag not included



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Your credit card details are safe with us.
All the information is protected using Secure Sockets Layer (SSL) technology.
Your billing address must be identical to the one on your credit card statement.
In our boutique or by post :
- Free returns within 30 days*
- Free in-store exchanges within 30 days*
*please ensure that your item is new and un-used, with tags attached
*personalised items are FINAL SALE and cannot be returned nor exchanged
Frequently asked questions
How to return and exchange an online order?
How to track my return?