When was Longchamp founded?

Longchamp’s story began in 1948 when Jean Cassegrain, the father of today's President, began to craft luxury leather smoking pipes. After several successful years offering the finest smoke products in France, the company began to create small leather goods and eventually expanded the collection to include women’s handbags, luggage, ready-to-wear, shoes and men’s leather collections. What began as a small smoke shop, known for its expertise and excellent craftsmanship, soon expanded to a major luxury brand.

What does the horse logo stand for?

The emblematic horse logo is a symbol of the company’s inception. There is a famous horse race track in Paris called Longchamp or "long field." Just next door was an old mill that Monsieur Cassegrain - which means "miller" in French - used to pass in front of every day. The company soon found its name: it being only a short trot from the miller and onto the race track, the way was fore trod!

How many people are employed by Longchamp?

More than 3000 people work for Longchamp and 45% of them are employed in France.

Tracking my return

You have returned your online order and the parcel hasn't been delivered to our Workshops yet. We invite you to contact our Customer Service team by completing this contact form or giving us a ring on 1800 845 145. Our advisors will contact our carrier for more information about your return. Have you sent your order back to us by your own means, without using our online returns system? We suggest contacting the carrier you used for more information about your parcel.
The tracking number for your return parcel can be found in the email sent to you by our carrier with the return label. This tracking number can also be found in your order.

If you haven't created an online account when placing your order on Longchamp.com, you can check on the status of your order by going to the Track my order section. You will have to enter your order number, the email address you used to place the order and the billing address postcode.

If you have created a customer account when placing your order, we invite you to sign into My account and go to My orders.
Upon assessment and confirmation, the full retail value will be refunded no later than fourteen (14) working days, excluding any shipping fees to the payment method used for the initial transaction.

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