Tracking my return
You have returned your online order and the parcel hasn't been delivered to our Workshops yet. We invite you to contact our Customer Service team by completing this contact form or giving us a ring on 1800 845 145. Our advisors will contact our carrier for more information about your return. Have you sent your order back to us by your own means, without using our online returns system? We suggest contacting the carrier you used for more information about your parcel.
The tracking number for your return parcel can be found in the email sent to you by our carrier with the return label. This tracking number can also be found in your order.
If you haven't created an online account when placing your order on Longchamp.com, you can check on the status of your order by going to the Track my order section. You will have to enter your order number, the email address you used to place the order and the billing address postcode.
Upon assessment and confirmation, the full retail value will be refunded no later than fourteen (14) working days, excluding any shipping fees to the payment method used for the initial transaction.