Australian Privacy Policy
This Privacy Policy sets out how Longchamp SAS and related companies including Longchamp Australia Pty Ltd ABN 37 627 941 940 ('Longchamp', 'us', 'we' or 'our' ) manages personal information, including in relation to our website located at www.longchamp.com/au/en (our Website). In this Privacy Policy, personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
Longchamp complies with the Privacy Act 1988 (Cth) (Privacy Act), the applicable Australian Privacy Principles under that Act and any other applicable privacy laws when handling personal information. We take the protection of your personal information seriously.
Consent
By using our Website or by otherwise providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with and for the purposes specified in this Privacy Policy.
You are not required to provide personal information to us. However if you do not provide us with all the information we request, the services we provide to you may be affected.
Collection
The types of personal information we collect may include your name, phone number, email address, billing and delivery addresses, and credit card details.
We collect personal information for the purpose of:
- to provide and market our products or services;
- to communicate with you to provide or promote our products or services;
- to respond to your requests and provide information;
- processing and tracking orders;
- the general management and conduct of our business; and
- complying with our legal obligations.
We may also use personal information for related purposes that would be reasonably expected by you.
We may collect personal information from you through our Website and when you communicate with us directly or indirectly through emails, forms, online enquiries, face-to-face interactions, telephone conversations and use of services available through our Website, applications and social media channels.
We may also collect personal information about you from third parties, such as retailers who ask us to process your orders on their behalf, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
The types of information we collect from third parties include, for example, your name and email address, billing and delivery addresses, and credit card details and we use the information we received from these third parties to deliver our products and services to you, to communicate with you, to promote our products or services, generating statistics, market analysis, and providing you with a consistent user experience.
We also collect information using "cookies" on our Website for the purposes of operating an efficient online service and tracking the patterns of behaviour of visitors to the Website. Although you can usually modify your browser to prevent cookie use, if you do this, our Website may not work properly for you. More information can be found in out Cookie Policy.
Use and disclosure
We will not use or disclose your personal information for any purpose other than the purpose for which it was collected (or a related purpose) unless you have consented to that other purpose or we are permitted to do so by law.
We may disclose your personal information to our related companies, third parties who assist us in supplying our goods and services or who perform operational, administrative and other related functions on our behalf (including technology and business service providers), and to others in order to comply with our legal obligations.
The people to whom we disclose your personal information may be located outside of Australia, in particular in France where our head office is located.
In all cases, unless you have opted out, you consent to us using your personal information for direct marketing purposes in order to tell you about products and offers that we think may be of interest to you. We may contact you by mail, telephone, email or SMS to market our services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.
Integrity of personal information
We will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information we collect is accurate, up-to-date, and complete, and that the personal information we use and disclose is accurate, up-to-date, complete and relevant (having regard to the purpose of the use or disclosure). To assist us, please ensure that the information you provide to us is accurate, up-to-date, and complete.
We will also take such steps (if any) as are reasonable in the circumstances to protect the personal information we collect and hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
If we hold personal information about you that is no longer needed for any purpose for which it may be used or disclosed, we will take such steps as are reasonable in the circumstances to destroy or permanently de-identify that personal information.
Access to and correction of personal information
You can request, and we will provide you with access to, any personal information we hold about you (subject to certain legal exceptions). If a legal exception applies and we decide not to provide you with access to any personal information we hold about you, we will advise you of the reasons for our decision.
If we are satisfied that any personal information we hold about you is inaccurate, incomplete, out of date, misleading or irrelevant (having regard to the purpose for which it is held) we will take such steps (if any) as are reasonable in the circumstances to correct that personal information. This may include notifying third parties to whom we have disclosed that personal information. If we do not agree that personal information we hold about you is inaccurate, incomplete, out of date, misleading or not relevant you may ask that we attach a statement to this effect to our record.
Please let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. We will review any complaints and respond to them within a reasonable period of time.
If we are unable to satisfactorily resolve your concern or complaint, you can contact the Office of the Australian Information Commissioner (OAIC). To make a query concerning your privacy rights, or to lodge a complaint with the OAIC about how we have handled your personal information, you can contact the Commissioner's hotline on 1300 363 992. The OAIC has the power to investigate the matter and make a determination.
Other organisations' websites
The Website and our email communications may contain links to other websites. We do not control these websites or any of their content and if you visit these websites, they will be governed by their own terms of use (including privacy policies).
Changes to this Privacy Policy
We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on the Website. Depending on the nature of the change, we may announce the change on the home page of the Website or by email (if we have your email address). However, in any event, by continuing to access our services following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or part, you must not access our services including the Website.
Contact us
If you have any questions about this Privacy Policy or if you wish to request access to your personal information, correct or update you details or raise any privacy concerns you may have, please contact us at:
Longchamp Australia Pty Ltd
attention: Online Customer Service
phone: 1800 845 145
email: customerservice@longchamp.com.au
If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner:
GPO Box 5218
Sydney NSW 2001
Email: enquiries@oaic.gov.au
Tel: 1300 363 992
www.oaic.gov.au
Last updated: 25/06/2020