2025 年 4 月 15 日
LONGCHAMP 保留對本政策進行主張、解釋、更新和編輯的所有權利。
如有爭議，以本公司說明為準。
我可以辦理換貨嗎？
於台灣直營專賣店購買的 LONGCHAMP 商品，可以辦理換貨，但須遵守以下條款和條件。請注意，本政策的條款不適用於瑕疵商品或線上購買之商品。關於線上購買，請參閱我們的線上銷售條款和條件。
在任何情況下，所有商品的換貨均須提供原始發票/購買憑證。
請注意以下情況恕不允許換貨：
- 在 Outlet 店、機場、免稅零售店和 Longchamp 經銷商所購買的商品 (關於這些商品，請參閱該銷售商的退貨和換貨政策）；
- 訂製或客選等個人化商品及貼身個人商品（例如但不限於 My Pliage 訂製包、太陽眼鏡、泳裝、飾品、書寫用具、內衣、襪子、香水等）；
- 已使用、穿著、清洗、損壞或修改的商品；
- (i) 不完整的商品（例如缺少手冊、配件等）和/或（ii）未保持原始狀態和缺少原始包裝盒（袋）。
我有多長時間可以換貨？
您可以從購買LONGCHAMP商品日起（請參見發票/憑證上的日期），享有三十(30)日內之換貨服務
我可以在哪裡換貨？
您可於台灣直營專賣店進行換貨。 請參閱我們官網銷售據點頁面中的門市資訊。
我的換貨價格為何？
商品之換貨價格，依照您購買憑證上所示之購買金額。
o 您希望換取的商品價格較高：您必須補足與原購買商品之差額；
o 您希望換取的商品價格較低：差額將以Store Credit(品牌購物金)形式開立。
如果開立Store Credit(品牌購物金)，請參閱下一部分“在什麼條件下可以使用我的Store Credit(品牌購物金)？”
在什麼條件下可以使用我的Store Credit(品牌購物金)？
自開立日起24個月內有效，並須出示原Store Credit(品牌購物金)。任何未使用Store Credit(品牌購物金)將在24個月後作廢，其有效期限不可延長。
可用於購買新品或折扣商品。
僅限於台灣直營專賣店使用（不含免稅零售店）。
不可用於折換現金或轉讓給他人。
如果您的購買金額低於Store Credit(品牌購物金)，則剩餘之購物金額將沿用原始Store Credit(品牌購物金)之有效期限。
如果購買金額超過Store Credit(品牌購物金)，則需補足差額。
LONGCHAMP’s exchange policy
15 Apr 2025
LONGCHAMP COMPANY LIMITED reserves all rights to assert, interpret, update and edit this policy. In case of dispute, the company's instructions shall prevail.
Can I exchange my item(s)?
Longchamp items purchased in Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its affiliates can be exchanged, subject to the following terms and conditions. Please note that the terms of this policy do not apply to defective items or to items purchased online. In the latter case, please refer to our online’s terms and condition of sale.
Any item(s)’ exchange is subject to the provision of the original invoice / receipt of purchase.
Please note that no exchange is allowed for:
- item(s) purchased in outlet stores, multi-brand retailers’ point of sale, airports, duty-free stores and any independent Longchamp resellers (for these item(s), please refer to your seller’s exchange policy).
- personalized item(s) (e.g. My Pliage or personal products such as but not limited to swimwear, underwear, socks, perfume, sunglasses etc.) given their unique and personal nature and usage;
- item(s) used, worn, washed, damaged or altered;
- item(s) which are not (i) complete (manual, accessories, etc.) and / or (ii) in their original condition, with their original packaging.
How long do I have to exchange my item(s)?
You have a maximum of thirty (30) days from the date of purchase of your Longchamp item(s) (see date on your invoice / receipt) to exchange it/them.
Where can I exchange my item(s)?
You can exchange your item(s) to any of the Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its affiliates : Please refer to Longchamp’s “boutiques” list in our store locator webpage.
What is my exchange price?
Exchange value of your item(s) is based on its(their) purchasing price as indicated on your sale receipt:
- The item(s) that you wish to receive in exchange is of a higher value: you must pay the difference between this / theses item(s) and the exchange value of your item(s);
- The item(s) that you wish to receive in exchange is of a lower value, it will be issued by store credit.
In case a store credit is issued, please refer to the next section “Under what conditions can I use my Store Credit?”
Under what conditions can I use my Store Credit?
Store credit is valid for 24 months from the date it is issued and on presentation of the original receipt. Any unused store credit will be forfeited after 24 months. The validity of store credit date cannot be extended.
Store credit can be used to buy new or discounted item(s).
Store credit can only be used in Longchamp Boutiques operated by LONGCHAMP COMPANY LIMITED which are located in the same country as the one that issued the store credit.
Store credit cannot be exchanged, redeemed for cash or transferred to another person.
If the value of your purchase is less than the value of the store credit, then the remaining amount of the store credit will be kept with the same validity date as original receipt.
Purchase amounts that exceed the value of the store credit will require an additional payment for the balance due.