GENERAL TERMS & CONDITIONS FOR ONLINE SALES

Version date: 23/05/2023

 

These General Terms and Conditions of Sale (“Terms”) cover sales of LONGCHAMP goods by:

 

LONGCHAMP SINGAPORE PTE. LTD., a private company limited by shares incorporated under the laws of the Republic of Singapore with a share capital of S$ 550,000, whose head office is located at 435 Orchard Road, #18-03, Wisma Atria, Singapore 238877, registered under number 201431152H, represented by Mr. Jean CASSEGRAIN, Director

 

The company's website URL and languages are as follows:

 

Country	Language	Website URL
Singapore	English	https://www.longchamp.com/sg/en

 

Placing an order constitutes full and entire acceptance of and agreement to be bound by the Terms for the time being in force, which can be accessed at any time including when the order is placed. You are advised to print out and keep a copy of these Terms for future reference. Unless alternative evidence is provided, the data that we record constitutes evidence of transactions and their date.

These Terms contains the whole agreement between you and LONGCHAMP relating to the subject matter of these Terms to the exclusion of any terms implied by law which may be excluded by contract and supersedes any previous written or oral agreement between you and LONGCHAMP in relation to the matters dealt with in these Terms. These Terms may be modified at any moment without notice to you. New General Terms and Conditions of Sale shall apply to any order placed after they have been made available on the website.

Website orders are only available to individuals and to "end buyer" companies which do not intend to resell the goods. It is strictly forbidden for buyers to resell LONGCHAMP items in a professional capacity.

Buyers must be over the legal age of contractual capacity set at 18 years of age.

Please do not hesitate to contact our Online Customer Service department for any information, question, advice or order query:

 

Country	Telephone number	Opening hours (Monday to Friday)	E-mail address	Postal address
Singapore	+65 89405188	10 am – 7 pm	ecommerce@longchamp.com.sg	LONGCHAMP SINGAPORE PTE. LTD. Online Customer Service 2, Orchard Turn, #03-15A/B ION Orchard, Singapore 238801

 

 

ARTICLE 1 – THREE ITEM TYPES AVAILABLE FOR SALE ON OUR WEBSITE

• A selection of collection items from classic and new LONGCHAMP ranges.
• Personalized articles, called "My Pliage" on the site, created and manufactured according to your specifications in the exclusive limit of the choices proposed at the time of the order.
• Items from our previous collections. These items are offered for sale via the "Previous Collections" section of the site, when this section is available on the site.

Stock may be limited for certain items. Information on item availability is provided when the order is placed.

 

ARTICLE 2 –  ITEM UNIT PRICES AND TOTAL ORDER AMOUNT

Item prices are shown Inclusive of Tax (at the Goods and Services Tax (“GST”) rate in force when on the date on which your order is placed), excluding any shipping costs or customs duties. Prices are shown in Singapore Dollars (“S$”).

Prices are subject to change at any time. Items are billed based on the prices in force when the order is placed.

The total projected order amount is shown at each order confirmation stage.

 

ARTICLE 3 – ORDERS

3.1. Orders per customer are limited to a total maximum amount of Singapore Dollars sixteen thousand (S$16 000)  Incl. of Tax (excluding any shipping costs or customs duties). Please note that the order may not contain more than:

• Three (3) identical items (identical model, material and colour); and/or
• Ten (10) items in total.

In addition, each customer shall be limited to twenty (20) items over each period of twelve (12) consecutive months, regardless of their credentials.

3.2. Orders must be placed in accordance with the following process:

• Selection of item(s):

• For collection items: Select colour;
• For personalised items: Select the design and then follow the steps to personalise;

• Gift option and add a personal message;
• Select delivery type and billing address;
• Bank details;
• Accept General Terms and Conditions of Sale;
• Confirm order by clicking/pressing the 'PAYMENT' button.

The contents of your basket are visible at each order confirmation stage.

Once the order has been placed, you will receive a printable order confirmation e-mail which serves as your purchase order. This e-mail will include:

• These General Terms and Conditions of Sale,
• Contact details for our Online Customer Service department,
• Information on the right of withdrawal,
• The withdrawal form (attached to the General Terms and Conditions of Sale),
• The Returns/Exchanges Policy.

You will receive a shipping confirmation e-mail when your order is dispatched.

Your invoice can be accessed from your customer account.

3.3. Please Note

For personalized items, you have twenty four (24) hours since you place your order to cancel your order. In order to do so, please contact us by e-mail at the address shown in the table at the top of these General Terms and Conditions.

We reserve the right to reject any unusual orders or orders placed in bad faith, or on any other legitimate grounds.

 

ARTICLE 4 – PAYMENT

Your purchases must be paid for by payment card when ordering. Accepted payment methods include Visa, Mastercard, American Express, JCB, Diners.

Your bank card will be debited:

• For personalised items: twenty four (24) hours after your order has been placed, in the order currency;
• For collection items: at the time of shipment of your order.

Your purchases are entirely secure. Any information that you send via the website is transmitted confidentially to an approved banking institution, and is protected by a secure SSL environment.

We do not store payment card numbers on our website – they are stored on the secure bank website.

In order to prevent payment card fraud through online payments, we verify the credentials of the information that you provide when placing your order.

We also verify that the payment card address matches the billing address.

We also reserve the right to request additional information or documents (photocopy of ID, proof of address etc.) in order to confirm your purchase and dispatch your parcel. Such requests will be made by e-mail or phone, in the following cases:

• For an order with a delivery address which does not match the billing address;
• For new customers;
• For orders of Singapore Dollars three hundred and twenty (S$320) or more. 

We shall retain full ownership of the items sold until the full amount has been paid, including GST and any shipping costs or customs duties.

 

ARTICLE 5 – DELIVERY

The website offers several delivery options:

• Home delivery;
• Click & Collect delivery.

5.1. DELIVERY AND DESTINATION

The items on sale are delivered based on the following terms:

Website URL	Country of delivery
https://www.longchamp.com/sg/en	Singapore

Delivery will be made to the address specified when your order was placed. Please note that delivery locations are linked to the website URL used to place the order.

We cannot deliver to any Longchamp authorised sales outlet, hotel, warehouse or PO Box, Offshore islands, military area and base, prisons, airports, airbase and ports.

For information and for increased efficiency, Adyen analyses all data provided.

We insure all items until they are delivered.

5.2. DELIVERY - FEE

Country of delivery	Means of delivery	Fee*
Singapore	Home Delivery – Standard	Free of charge
	Click & Collect	Free of charge

* You will be informed of any shipping costs or customs duties during the order process, prior to confirmation.

5.3. DELIVERY TIMES

The delivery time is shown during the order process, prior to confirmation. Unless any specific time frames are provided for holiday periods, you will receive your delivery within a maximum of:

 

Collection items	Home delivery - Standard	1 to 3 working days after the order has been placed
	Click & Collect	1 to 3 working days after the order has been placed (business opening hours of the stores)
Personalised items	Home delivery	6 to 8 weeks after the order has been placed
	Click & Collect	6 to 8 weeks after the order has been placed

If you have not received your order within the time frame provided

ð If you have received the shipping confirmation e-mail, but you have not received your order within the time frame provided:

You can contact the courier using the details below:

• • www.uparcel.sg

For any queries, you can contact us at the e-mail address shown in the table at the top of these Terms.

ðIf you have not received your delivery within the time frame provided:

You may request that we complete the delivery within an additional reasonable time frame, by registered letter with a delivery receipt or in another hard copy format.

Should we fail to deliver by that date, you may cancel the sale, by registered letter with a delivery receipt or in another hard copy format.

The sale will be deemed to be cancelled as soon as we have received the letter or hard copy informing us thereof, unless we have made delivery in the interim period.

We will then refund you for all amounts paid on order for the relevant item(s) and shipping costs, within no more that fourteen (14) days of the sale cancellation.

5.4. DELIVERY AND RECEIPT

5.4.1. PRECAUTIONS

Home delivery:

Please contact our Online Customer Service department at the address shown in the table at the top of the present document if your package and/or item arrives in a damaged condition.

Click & Collect:

You must collect your package within fifteen (15) calendar days upon receipt of the email informing you that your package is available at the Longchamp store you chose when placing your order.

Please provide a valid form of ID and the order number you will have been given when collecting your package.

If you wish to have your order collected by another person, they must provide a piece of identification for themselves and for you.

If you are unable to collect your item(s) within this 15-day period, please contact our Online Customer Services at the address shown in the table at the top of the present document. 

5.4.2. RESERVATIONS

When you receive your order, please always check the condition of the parcel and the ordered item(s), and that the order is correct.

• Should you note any damage to your parcel or item, please note the damage on the courier delivery slip, and contact us immediately  by e-mail at the address shown in the table at the top of these Terms. Please also retain the shipping packaging.

Please detail the relevant damage in your message (damp, holes, open parcel, etc.). In all cases, you have a period of three (3) days, not including public holidays, of receipt of your parcel to notify the courier of any reservations, by extrajudicial document or registered letter.

The recipient must note any damage or spoliation observed on delivery on the delivery slip, signed and dated, in the form of written, detailed and comprehensive reservations.

• If the delivered item(s), do(es) not match your order, you may return it/them in accordance with the procedures detailed below under 'Return' and 'Guarantees'.

 

ARTICLE 6 – RETURN – RIGHT OF WITHDRAWAL

Excluding the return scenarios set out by articles 5.3. (Delivery Delays), and 8.1. (Legal Guarantees), you may exercise your right of withdrawal under the following conditions:

6.1. PERSONALISED ITEMS

Given their unique and personal nature, personalised items cannot be returned or exchanged.

Therefore, the right of withdrawal does not apply to personalised items. We advise that you devote the necessary time and attention to creating your item.

6.2. COLLECTION ITEMS

6.2.1. POSTAL RETURNS

You have a period of thirty (30) calendar days of receiving your item(s) to exercise your right of withdrawal. Should your order contain several items delivered separately, this period begins from receipt of the final item.

Please go to our website, click on 'Contact' and complete the 'Returns & Exchanges' form within thirty (30) days of receiving your order.

Once your return request has been confirmed, we will send you a return reference number and a return label, along with instructions on how to finalise your return(s) directly.

Then you can return the parcel at the Longchamp Store of your choice in Singapore.

In all cases, please ensure that all items returned are complete (manual, accessories, etc.), in their original condition, with their original packaging, and provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted.

6.2.2. STORE RETURNS

Please return your item(s) within 30 days of receiving your order to the Longchamp Store of your choice in Singapore. You may not return items to the department stores, Outlet Stores, multibrand distributors, or Airport and Duty Free Stores.

Please do not forget to bring your receipt, as a return can only be made if your receipt / invoice is provided.

We will then refund you in full the value of the returned item(s), excluding any shipping fees associated with the order.

In accordance with the legal provisions in force, refunds can be sent to payment cards only, with your prior express acceptance.  Should you fail to accept these terms, you may only exercise your right of withdrawal by post, in accordance with the process described under 6.2.1.

Please note: items from previous collections (= items bought via the "Previous Collections" section of the site) cannot be returned to stores. Please return such items by post following the procedure described in Article 6.2.1. above.

6.2.3. PROVISIONS WHICH APPLY FOR POSTAL AND STORE RETURNS

We offer free returns as long as your return request was made within thirty (30) days of receiving your order.

We undertake to fully refund you the value of the returned item(s), excluding any shipping fees associated with the order.

As a result, we will not refund the original shipping fees you paid at purchase to have the item(s) shipped to you, or the cost of any packaging you provide to send the items back to us.

The refund will be sent to the payment method used for the initial transaction, as soon as possible and no later than fourteen (14) days following notification of your decision to withdraw.

We however reserved the right to defer the refund until we have received the item(s) in question, or until you have provided proof of shipping of this/these item(s) (the first of these date shall be used).

 

ARTICLE 7 – EXCHANGES

7.1. PERSONALISED ITEMS

Given their unique and personal nature, personalised items cannot be exchanged.

7.2. COLLECTION ITEMS

Items may be exchanged in any LONGCHAMP Stores located in Singapore. You may not return items to the department stores, Outlet Stores, multibrand distributors, or Airport and Duty Free Stores.

Please do not forget to bring your receipt, as a return can only be made if your receipt / invoice is provided.

No time limits apply to items from the current season's collection (Spring/Summer collection from January to the start of July, and Autumn/Winter collection from July to the beginning of January).

For items from previous collections, you must exchange your item(s) within thirty (30) days of receiving your order.

You may exchange your item(s) according to the following terms:

The item that you wish to receive in exchange is of a higher value	The item that you wish to receive in exchange is of a lower value
You must pay the difference between the value of this item and the value of the ordered item.	Difference of over S$160: Credit note valid for one year only in LONGCHAMP Stores and Outlet Stores within the same country.	Difference of under S$160: Difference will be refunded to the payment card.

The returned items must be complete (manual, accessories, etc.), in their original condition and with their original packaging, as well as a copy of the invoice. Any item returned incomplete, used, damaged or sullied may not be exchanged or returned.

 

ARTICLE 8 – GUARANTEES– AFTER-SALES SERVICE – LIABILITY

 

8.2. AFTER-SALES SERVICE

LONGCHAMP's After-Sales Service can provide repairs for wear of your item(s), as well as repairs which are covered by your Statutory Guarantees.

The best way to contact our After-Sales Service is at the e-mail address shown in the table at the top of these Terms.

You can also visit any LONGCHAMP Store or authorised LONGCHAMP reseller.

Without prejudice to any legal provisions in force, your item(s) will be sent to our workshops, who will take the appropriate decision.

• Should our workshops identify and confirm a manufacturing fault, we will repair your item(s) free-of-charge or replace it/them with a brand new equivalent item.

• For items which have already been used, the repair may be charged (prices for the most common repairs are available from all sales outlets). The price will be provided when you hand over your item.

• Your item will not be repaired if it is too worn. If this is the case, it will be returned to you in its current condition.

8.3. LIABILITY

Please note that items may not appear exactly as they do on the screen, for which we shall not be held liable. Nor shall we be liable for the wording of the personal message which accompanies your gift and any consequences arising therefrom, nor for any unsuitable personalised choices (gifts included).

Moreover, we cannot be held liable or to be acting wrongfully due to any delay or non-performance due to a force majeure event.

Finally, please note that we cannot be held liable for any order placed by a minor, whether or not their parents have approved the order.

 

ARTICLE 9 – RETENTION OF DOCUMENTS

For any order for Singapore Dollars one hundred and ninety (S$190) or more, we commit to retaining the documents related to the transaction for a duration of ten (10) consecutive years. We will ensure that you are able to access these documents at any time, on request.

 

ARTICLE 10 – PERSONAL DATA

Please refer to our Personal Data Policy which is incorporated herein by reference.

The personal data that we collect is required to process your order. There is no intention at any time to sell, market or rent this data to any third party.

The information may be used for statistical, marketing analysis and customer relations purposes.

If you subscribe to our commercial offers, we may send you promotional offers, event invitations or news on the LONGCHAMP brand by post, e-mail, text message or phone, based on the contact methods which you have selected. These offers, news updates and invitations may be personalised according to your needs and interests.

 

LONGCHAMP collects personal data for the following purposes:

 

Purpose	Legal basis
Creation and management of customer accounts	(Article 6.1.a) of the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016)
Sending LONGCHAMP promotional offers, events and news (subject to your prior agreement)
Managing requests to subscribe and unsubscribe from commercial offers
Generating statistics, market analysis and customer relation follow-up
Hosting online competitions and informing winners
Processing requests made via the online contact form
Processing and tracking orders	(Article 6.1.a) of the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016)

 

You may at any time withdraw your consent to the processing of your data for the above purposes, except for that related to the processing and tracking of orders.

Personal Data is collected by the following companies, in their capacity as Joint Processing Managers:

• SAS LONGCHAMP, a simplified joint-stock company with a share capital of 2,000,000 euros, whose head office is located at 12, rue Saint-Florentin – 75001 Paris, registered with the RCS Paris under number 737 050 187, represented by SAS JEAN CASSEGRAIN, President, itself represented by Mr. Jean CASSEGRAIN, President.
• LONGCHAMP SINGAPORE PTE. LTD., a private company limited by shares incorporated under the laws of the Republic of Singapore with a share capital of S$ 550,000, whose head office is located at 435 Orchard Road, #18-03, Wisma Atria, Singapore 238877, registered under number 201431152H, represented by Mr. Jean CASSEGRAIN, Director.

Given the LONGCHAMP Group's international reach and in order to optimise the quality of our service, your personal data is likely to be sent outside the European Economic Area and Singapore. LONGCHAMP however ensures that the necessary measures are in place for sufficient privacy protection and to guarantee secure data transfer.

Your data may also be sent to LONGCHAMP Store franchisees, for the commercial and promotional management of their sales outlets.

In any case, all data collected is strictly confidential and protected to prevent it from being altered, damaged or accessed by any unauthorised persons. 

LONGCHAMP undertakes to ensure that your personal data is not kept any longer than is strictly necessary for the purposes described above.

If your personal data is collected in Singapore, whether by us or our Singapore entity Longchamp Singapore Pte. Ltd., our Singapore Personal Data Policy, which is in compliance with Singapore’s Personal Data Protection Act 2012 (No. 26 of 2012) (“PDPA”) and incorporated herein by reference, shall, in addition to the above provisions regarding personal data, apply to the collection, use, disclosure, storage, processing and transmission of your personal data by us or by Longchamp Singapore Pte. Ltd.

Please refer to our Singapore Personal Data Policy for information in relation to our personal data protection measures as well as your rights thereunder and how you may exercise the same.

In compliance with the Personal Data Protection Act 2012, LONGCHAMP recognises the rights of individuals to protect their personal data (including rights of access, correction and withdrawal of consent) and the requirement for organisations to collect, use or disclose personal data only with consent and for legitimate and reasonable purposes. You may contact our Data Protection Officer with any request or query on your personal data at ecommerce@longchamp.com.sg or by using our online form.

In compliance with the French Data Protection Act No. 78-17 of 6 January 1978 as amended and EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, you have the right to access, rectify, and delete your personal data as well as a right to data portability and a right to oppose and limit the processing of this data, which you may exercise by writing to LONGCHAMP SAS, 12 rue Saint Florentin 75001 Paris, and must accompany your request with a copy of your proof of identity, or by using our online form available on our website Lonchamp.com. You may also contact our data protection officer (DPO) at the following address: ecommerce@longchamp.com.sg. You have the right to submit a claim to the French Data Protection Authority (CNIL) by writing to: Commission Nationale Informatique et Libertés, 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.

 

ARTICLE 11 – INTELLECTUAL PROPERTY

LONGCHAMP solely and exclusively holds and is entitled to enforce ownership rights or exclusive usage rights over the proprietary and intellectual property rights to the website and all of its components, including copyright, trademarks, trade names, service marks, designs, copyright and domain names. Any partial or total reproduction of the website which is not solely for personal or private use is prohibited without LONGCHAMP's express approval.

You must not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. Unless indicated otherwise, all content, images and graphics, video, audio, information, links, and other material and files (collectively, “Material”) found on this Website are protected by copyright, trademark and other proprietary rights. You expressly agree not to copy, reproduce, download, modify, edit, use, publish, transmit, reproduce in whole or in part, directly or indirectly, any Material on this Website without the prior written consent of LONGCHAMP. You further agree to comply with all copyright, trademarks and other proprietary rights by any third parties that you may access from this Website. LONGCHAMP will not be held responsible for any copyright, trademark or proprietary rights infringements caused by third party material accessed on the website.

 

ARTICLE 12 – APPLICABLE LAW & DISPUTES

These Terms, the order and any documents arising there from are governed by Singapore law.

For any disagreement, we advise you to first contact us at the e-mail address shown in the table at the top of these Terms.

Should you fail to reach an amicable settlement with our Online Customer Service department, you may opt for a conventional mediation procedure or any other alternative dispute settlement process.

The Singapore courts shall have exclusive jurisdiction for disputes in which no amicable settlement can be obtained.

 

ARTICLE 13 – GENERAL

Nothing on this website constitutes LONGCHAMP’s warranty or guarantee, whether express or implied, of the quality or availability of any of the items offered for sale.

By accessing and/or using this website, you will be assuming all risks associated with the use of the website including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the website or your access to it.

LONGCHAMP does not warrant that your access and usage of the website will always be safe and seamless in its operation. The website may face delays, errors, service disruptions, time-outs and may even ‘hang’ (collectively, “Disruptions”). LONGCHAMP shall not be responsible for any of these Disruptions LONGCHAMP disclaims liability for any claims, costs and damages known or unknown that may arise out of the Disruptions.

To the extent permitted by applicable law, no claim in negligence arising out of or in connection with your access or use of the website may be brought against LONGCHAMP.

You undertake not to utilise the website to do anything unlawful and criminal in nature. You agree to indemnify, defend and hold LONGCHAMP and its staff harmless from any loss, liability, claim or demand arising out of or in connection with your access and use of the website and/or your breach of these Terms.

The headings used in these Terms are for convenience only and shall not affect the interpretation of these Terms.

You shall not assign or purport to assign any of your rights or obligations under these Terms without the prior written consent of LONGCHAMP and any such assignment or purported assignment shall be null and void.

If at any time any provision of these Terms is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, the remaining provisions of these Terms shall not be affected or impaired thereby.

No failure on the part of LONGCHAMP to exercise and no delay on the part of LONGCHAMP in exercising any right hereunder will operate as a release or waiver thereof, nor will any single or partial exercise of any right under these Terms by LONGCHAMP preclude any other or further exercise of it.