GENERAL TERMS AND CONDITIONS OF SALE

GENERAL TERMS AND CONDITIONS FOR ONLINE SALES

Version date: 31/12/2024

 

These General Terms and Conditions of Sale cover sales of LONGCHAMP goods by:

LES BOUTIQUES LONGCHAMP, a French simplified joint stock company with a share capital of €1,858,000, whose registered office is located at 404 rue Saint Honoré, Paris, 75001, France, represented for the purpose of these Terms and Conditions by the company Jean Cassegrain, acting as Chairman, itself represented by its Chairman Mr. Jean Cassegrain, registered in the Paris trade and commercial register under number 334 502 655. Intra-community VAT number: FR 06 334 502655 or any other company belonging to the LONGCHAMP Group. Unique Identification (UID) SAS LONGCHAMP: FR219405_11JUIC.

We would like to inform you that the (My Pliage) personalised item(s) are sold exclusively by LES BOUTIQUES LONGCHAMP. Collection items may be sold by the same company or by any other company belonging to the LONGCHAMP Group.

Before you validate your order on the site, you will be informed of the exact identity of the seller by clicking on the link to access the General Terms and Conditions found under the "Payment" button. The identity of the seller will also appear in your invoice.

The items are sold by distance selling, by telephone (call or SMS), by e-mail, or via the following website URLs and in the languages listed below:

 

Country	Language	Website URL
Germany	German	https://www.longchamp.com/de/de
Austria	German	https://www.longchamp.com/at/de
Belgium	French	https://www.longchamp.com/be/fr
Belgium	Dutch	https://www.longchamp.com/be/nl
Spain	Spanish	https://www.longchamp.com/es/es
France	French	https://www.longchamp.com/fr/fr
Great Britain	English	https://www.longchamp.com/gb/en
Ireland	English	https://www.longchamp/com/ie/en
Italy	Italian	https://www.longchamp.com/it/it
Luxembourg	German	https://www.longchamp.com/lu/de
Luxembourg	French	https://www.longchamp.com/lu/fr
Netherlands	Dutch	https://www.longchamp.com/nl/nl
Portugal	English	https://www.longchamp.com/pt/en
Switzerland	French	https://www.longchamp.com/ch/fr
Switzerland	German	https://www.longchamp.com/ch/de

 

Placing an order implies full and entire acceptance of these General Terms and Conditions of Sale, which can be accessed at any time including at the time of ordering or making payment. You are advised to print out and keep a copy of these General Terms and Conditions of Sale for future reference. Unless alternative evidence is provided, the data that we record constitutes evidence of transactions and their date.

The General Terms and Conditions of Sale constitute the sole agreement between the parties, and shall prevail over any other document. They may be modified at any moment. New General Terms and Conditions of Sale shall apply to any order placed after they have been made available on the website.

Distance sales orders are only available to individuals and to "end buyer" companies which do not intend to resell the goods. For Spain, orders placed on the https://www.longchamp.com/es/es website are reserved exclusively for private individuals "natural persons". It is strictly forbidden for buyers to resell LONGCHAMP items in a professional capacity.

Individuals acknowledge that they have the required capacity to contract and acquire the items offered on the website.

Please do not hesitate to contact our Online Customer Service department for any information, question, advice or order query:

 

Country	Telephone number	Opening hours (Monday to Friday)	Opening hours (Saturday)	E-mail address	Postal address
Germany	+49 (0)722 139 574 29	9am-7pm	10am-6pm	kundenservice@longchamp.com	LONGCHAMP – Service Vente en Ligne 43 rue Vineuse - 75116 PARIS - France
Austria	+43 (0) 15 32 33 00	9am-7pm	10am-6pm	kundenservice@longchamp.com
Belgium	+32 (0)2 513 11 40	9am-7pm	10am-6pm	klantenservice@longchamp.com
Spain	+34 (0)9 12 67 04 87	9am-7pm	10am-6pm	contacto.cliente@longchamp.com
France	01 55 90 59 69	9am-7pm	10am-6pm	service.clientele@longchamp.com
Great Britain	+44 (0) 20 7493 8500	8am-6pm	9am-5pm	customerservice@longchamp.com
Ireland	+44 (0)20 7493 8500	8am-6pm	9am-5pm	customerservice@longchamp.com
Italy	+3902 89 73 49 18	9am-7pm	10am-6pm	customerservice@longchamp.com
Luxembourg	+352 (0)24 51 33 23	9am-7pm	10am-6pm	klantenservice@longchamp.com
Netherlands	+31 (0) 800 022 06 51	9am-7pm	10am-6pm	klantenservice@longchamp.com
Portugal	+351 21 145 24 70	8am-6pm	9am-5pm	customerservice@longchamp.com
Switzerland	+41 (0)31 300 41 07	9am-7pm	10am-6pm	kundenservice@longchamp.com

 

ARTICLE 1 – THREE ITEM TYPES AVAILABLE FOR SALE

• A selection of collection items from classic and new LONGCHAMP ranges.
• Personalized articles, called "My Pliage" on the site, created and manufactured according to your specifications in the exclusive limit of the choices proposed at the time of the order. These items are only offered for distance sales through our website;
• Items from our previous collections. These items are offered for sale via the "Previous Collections" section of the site, where it exists (as this section is not accessible from all of the site's URL addresses).

 

Stock may be limited for certain items. For online sales, information on item availability is provided when the order is placed.

 

The main characteristics of the items, in particular the specifications, illustrations and indications of dimensions or, where applicable, of the capacity of the items, are shown on the website.

 

We invite you to read them before placing any order, and to refer to the description of each item for information on its properties, essential characteristics and delivery times.

The contractual information is shown in the language indicated in the table at the beginning of this document and is confirmed when you validate the order at the latest.

 

ARTICLE 2 –  ITEM UNIT PRICES AND TOTAL ORDER AMOUNT

Item prices are shown Inclusive of Tax (at the VAT rate in force when on the date on which your order is placed), excluding any shipping costs or customs duties. They are shown in Euros, except for Switzerland for which they are shown in Swiss Francs (CHF), and Great Britain for which they are shown in Pounds.

Prices are subject to change at any time. Items are billed based on the prices in force when the order is placed.

The total amount of your intended order shall be visible at each stage of validation of your online order and, where applicable, at the time of validation of your payment.

 

ARTICLE 3 – ORDERS

3.1. All orders are limited per customer, excluding transport costs and any applicable customs duties, to a maximum total amount of : ten thousand (10,000) euros/CHF/£ incl. taxes.

It is hereby stipulated that the order may contain no more than:

• three (3) identical items (identical model, material and colour); and/or
• Ten (10) items in total.

In addition, each customer shall be limited to twenty (20) items over each period of twelve (12) consecutive months, regardless of their credentials.

 

3.2. Online orders must be placed in accordance with the following process:

• Selection of item(s):

• For collection items: Select colour;
• For personalised items: Select the design and then follow the steps to personalise;

• Gift option and add a personal message;
• Select delivery type and billing address;
• Bank details;
• Accept General Terms and Conditions of Sale;
• Confirm order by clicking/pressing the 'PAYMENT' button.

The contents of your basket are visible at each order confirmation stage.

 

You have the opportunity to check the details and total price of your order, and to correct any errors before confirming your acceptance. It is your responsibility to check the accuracy of the order and to report or correct any errors immediately.

 

An order is registered on the website when you accept these General Terms and Conditions of Sale by ticking the box provided for that purpose and validate your order. This validation implies acceptance of all of these General Terms and Conditions of Sale.

Once the order has been placed, you will receive a printable order confirmation e-mail which serves as your purchase order. This e-mail will include:

• These General Terms and Conditions of Sale,
• Contact details for our Online Customer Service department,
• Information on the right of withdrawal,
• The withdrawal form (attached to the General Terms and Conditions of Sale).

The sale shall only be final after this order confirmation has been sent by e-mail.

 

Any order placed on the website, validated by you and confirmed by us, in accordance with the terms and conditions described above, constitutes the formation of a contract concluded remotely between us.

You will receive a shipping confirmation e-mail when your order is dispatched.

Your invoice can be accessed from your customer account.

 

3.3. Please Note

For personalized items, you have twenty four (24) hours since you place your order to cancel your order. In order to do so, please contact us by e-mail at the address shown in the table at the beginning of this document.

We reserve the right to reject any unusual orders or orders placed in bad faith, or on any other legitimate grounds.

 

3.4. Specific case of orders placed by telephone (call or SMS) or e-mail:

You will receive an e-mail containing a link to the Adyen payment platform. On this platform you can:

• make payment for your order;
• accept the General Terms and Conditions of Sale;
• validate your order.

Once the order has been placed, you will receive a printable order confirmation e-mail which serves as your purchase order. This e-mail will include:

• these General Terms and Conditions of Sale,
• contact details for our Online Customer Service department,
• information on the right of withdrawal,
• the withdrawal form (attached to the General Terms and Conditions of Sale),

You will receive a shipping confirmation e-mail when your order is dispatched.

 

ARTICLE 4 – PAYMENT

Your purchases must be paid for by payment card or by means of a Paypal account when ordering, according to the payment methods listed in the table below. Payment is made via the Adyen payment platform for telephone or e-mail orders.

 

Country of delivery	Method of payment*
Germany	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal, Giropay Klarna available Apple Pay
Austria	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal, Diners, Maestro Klarna available Apple Pay
Belgium	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal, Maestro Klarna available Bancontact, Apple Pay
Spain	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal Klarna available Apple Pay
France	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal, Maestro, Klarna available Apple Pay
Great Britain	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal, Maestro Klarna available Apple Pay
Ireland	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal, Klarna available Apple Pay
Italy	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal, Maestro Klarna available Apple Pay
Luxembourg	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal, Maestro, Apple Pay
Netherlands	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal Klarna available Ideal, Apple Pay
Portugal	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal, Multibanco, Klarna available Apple Pay
Switzerland	Carte Bleue, Visa, Eurocard/Mastercard, American Express, Paypal, Diners, Maestro Klarna available Apple Pay

 

* provided that this method of payment is offered to you when you place your order.

A minimum order amount may be required if you opt for Klarna as your payment method. This amount will be displayed on the website when you place your order.

 

Your bank card or your Paypal account will be debited:

• For personalised items: twenty four (24) hours after your order has been placed, in the order currency;
• For collection items: at the time of dispatch of your order.

 

Your purchases are made in complete security: the bank details you send via the website to an approved banking institution (or via the Adyen online payment platform for telephone or e-mail orders) is kept confidential in a secure environment (SSL protocol).

We do not store payment card numbers on our website – they are stored on the secure bank website.

 

In order to prevent payment card fraud through online payments, we verify the credentials of the information that you provide when placing your order.

We also verify that the payment card address matches the billing address.

 

We also reserve the right to request additional information or documents (photocopy of ID, proof of address etc.) in order to confirm your purchase and dispatch your parcel. Such requests will be made by e-mail or phone, in the following cases:

• For an order with a delivery address which does not match the billing address;
• For new customers;
• For an order exceeding two hundred (200) Euros/CHF/£. 

We shall retain full ownership of the items sold until the full amount has been paid, including VAT and any shipping costs or customs duties.

 

ARTICLE 5 – DELIVERY

With distance selling, you have a choice of several delivery methods:

Home delivery:

Chronopost makes home deliveries from Monday to Friday, from 8am to 1pm, while UPS delivers from Monday to Friday.

 

Delivery to Store:

You can come and collect your order free of charge in one of the stores listed when placing your order.

 

Delivery to a collection point or Pickup locker:

You can collect your order free of charge from the collection point or Pickup locker you selected when you placed your order on the website (provided that this delivery method is available to you when placing your order).

 

5.1. DELIVERY AND DESTINATION

The items for sale online shall be delivered under the following terms:

Website URL	Country of delivery	Regions not covered / Delivery restrictions
https://www.longchamp.com/fr/fr	Mainland France, including Corsica	Click here
https://www.longchamp.com/be/fr (French version) https://www.longchamp.com/be/nl (Dutch version)	Belgium	French version: Click here Dutch version : Click here
https://www.longchamp.com/lu/de (German version) https://www.longchamp.com/lu/fr (French version)	Luxembourg	German version: Click here French version: Click here
https://www.longchamp.com/nl/nl	Netherlands	Click here
https://www.longchamp.com/at/de	Austria	Click here
https://www.longchamp.com/es/es	Spain	Click here
https://www.longchamp.com/ie/en	Ireland	Click here
https://www.longchamp.com/de/de	Germany	Click here
https ://www.longchamp.com/it/it	Italy	Click here
https://www.longchamp.com/pt/en	Portugal	Click here
https://www.longchamp.com/ch/fr (French version) https://www.longchamp.com/ch/de (German version)	Switzerland	French version: Click here German version: Click here
https://www.longchamp.com/gb/en	Great Britain	Click here

 

Delivery will be made to the address specified when your order was placed.

Please note that delivery locations are linked to the website URL used to place the order. Therefore in order to receive a delivery in your country of residence, please place the order from the relevant website URL. For example, delivery in France can only be made via the French website URL.

We cannot be held responsible for any order that you have not received but which has been delivered to the address indicated when you placed your order (including when the address indicated on the website corresponds to a warehouse or a parcel forwarding platform).

For information and for increased efficiency, Adyen analyses all data provided.

We insure all items until they are delivered.

 

5.2. DELIVERY - FEE

 

Country of delivery	Means of delivery*	Fee**
Mainland France, including Corsica	Chronopost Express	€6
	Delivery to Store	Free of charge
	Chronopost Pickup at a Collection Point or Pickup Locker – standard Chronopost Pickup at a Collection Point or Pickup Locker – express	€3,50 €5
Belgium, Luxembourg, the Netherlands, Italy, Portugal	UPS standard UPS express	€6 €10
	Delivery to Store	Free of charge
Ireland	UPS standard UPS express	€6 €10
Switzerland	UPS standard UPS express	6 CHF 12 CHF
	Delivery to Store	Free of charge
Great Britain	UPS standard UPS express	£5 £10
	Delivery to Store	Free of charge
	Pickup at a UPS Access Point Location – standard Pickup at a UPS Access Point Location – express	3,50 £ 6 £
Germany	UPS standard UPS express	€5 €9
	Delivery to Store	Free of charge
Austria	UPS standard UPS express	€6 €13
	Delivery to Store	Free of charge
Spain	UPS standard UPS express	€5,9 €10
	Delivery to Store	Free of charge

*   Provided that this delivery method is available to you when placing your order

** Free delivery for all orders over 140€ (100€ for Germany, Spain and the Netherlands). You will be informed of any shipping costs or customs duties during the order process, prior to confirmation.

 

5.3. DELIVERY TIMES

The delivery time is shown during the order processs, prior to confirmation. Unless any specific time frames are provided for holiday periods, you will receive your delivery within a maximum of:

 

Collection items	Home delivery by Chronopost Express		2 working days after the order has been placed.
	Home delivery by UPS		For standard deliveries : 4-5 working days after the order has been placed. For express deliveries : 3 working days after the order has been placed.
	Delivery to Store		1/ If the item is available in store: 3 hours following receipt of the order confirmation e-mail. 2/ If the item is not available in store: For deliveries in France: 2 working days after the order has been placed. For deliveries to other countries: 4-5 working days after the order has been placed.
	Delivery to a Chronopost Collection Point or Pickup Locker		For standard deliveries: 4 working days from placing the order.   For express deliveries: 2 working days from placing the order.
	Delivery to a UPS Access Point Location		For standard deliveries: 4 to 5 working days from placing the order.   For express deliveries: 3 working days from placing the order
	Home delivery by DPD		3 working days from order placement
Personalised items		Delivery to your home or a Collection Point or Locker by Chronopost or UPS	2-3 weeks after the order has been placed.
		Delivery to Store

* If this method of delivery is offered to you when you place your order.

 

If you have not received your order within the time frame provided

ð If you have received the shipping confirmation e-mail, but you have not received your order within the time frame provided:

You can contact the courier using the details below:

- Chronopost: http://www.chronopost.fr ("Live tracking") or by phone on 09 69 391 391 (not premium rate), Monday-Friday 8am to 7pm, and Saturday from 8am to 12pm.

- UPS: www.ups.com.

For deliveries in Belgium, please note that any reservations or complaints regarding delays must be submitted to the courier by extrajudicial document or registered letter within a maximum of seven days, not including the day of receipt.

For any queries, you can contact us at the e-mail address shown in the table at the beginning of this document.

Please note that in the event of the loss of a parcel or a dispute over its delivery (for example: a parcel that the courier claims has been delivered but that you have not actually received), the courier will be required to carry out an investigation during which certain documents may be requested from you. These documents are necessary for the proper conduct of the investigation and its resolution. If the requested documents are not provided, it will not be possible to complete the investigation.

ðIf you have not received your delivery within the time frame provided:

You may request that we complete the delivery within an additional reasonable time frame, by registered letter with a delivery receipt or in another hard copy format.

Should we fail to deliver by that date, you may cancel the sale, by registered letter with a delivery receipt or in another hard copy format.

The sale will be deemed to be cancelled as soon as we have received the letter or hard copy informing us thereof, unless we have made delivery in the interim period.

We will then refund you for all amounts paid on order for the relevant item(s) and shipping costs, within no more that fourteen (14) days of the sale cancellation.

 

5.4. DELIVERY AND RECEIPT

5.4.1. PRECAUTIONS

Chronopost deliveries:

An interactive delivery service (Predict) is available for all deliveries within France. Chronopost will send you a delivery notification once your parcel has been received, and in the event of an unsuccessful delivery attempt. 

You can make the following changes directly through Chronopost:

• Change the delivery date (within a maximum of six days of the initial date), and/or
• Select a different delivery address, including:
  • A post office;
  • A local pickup point listed by Chronopost within the initial delivery area (designated pickup point or Chronopost branch);
  • A neighbour's address;
  • A safe delivery location as agreed with Chronopost.

Your mobile phone number and/or your e-mail address will be sent to Chronopost, so that they can keep you informed of any deliveries or attempted deliveries and in order to track your delivery. These details arre also required for shipping documents and for end-of-day electronic file transfers.

 

You will receive an email the day before delivery containing a six (6) digit security code and a QR code. A second notification will be sent to you on the morning of the delivery, reminding you of the secure code and specifying the delivery slot.

At the time of delivery, you must present the secure code and/or the QR code to the delivery person, who will enter it on his control terminal.

Please note: without the secure code or if it is incorrect, the deliveryman will not be able to give you your parcel. The parcel will then be held in a post office or a Pickup relay. To collect your pending parcel, you will be asked to sign for it and show your original valid ID at the post office or Pickup point.

 

UPS deliveries:

 

Country of delivery	Terms
Austria, Belgium, Germany, Spain, France, Great Britain, Italy, and Netherlands	UPS will send you an e-mail and/or text message on the day before delivery is scheduled, to notify you that your delivery will take place on the following day. This notification will allow you to: Track your parcel directly by clicking on the 1Z tracking number; and/or Select another delivery address by clicking on the "Redirect now" link.   UPS may hand over your package to the addressee or to any other person who appears to have the authority to accept delivery of the package on behalf of the addressee (such as a person located on the same premises as the addressee). In the event that such a person is not available, your package may be left in the addressee's mailbox (if appropriate) or delivered to a neighbour.
For other countries:	UPS will hand over your parcel upon signature, provided that you are legally an adult in the delivery country. Should you receive a UPS attempted dellivery note, please contact UPS immediately to arrange a new delivery date. After three (3) delivery attempts, the parcel will be held at the nearest UPS centre for five (5) days. It will then be returned to us. The same process applies in the case of an incorrect address.

 

Delivery to Store:

You must collect your package within fifteen (15) calendar days upon receipt of the email informing you that your package is available at the Longchamp store you chose when placing your order.

Please provide a valid form of ID and the order number you will have been given when collecting your package.

If you wish to have your order collected by another person, they must provide a piece of identification for themselves and for you.

If you are unable to collect your item(s) within this period of fifteen (15) days, please contact our Online Customer Services at the address shown in the table at the beginning of this document.

 

Delivery to a Pickup collection point Chronopost:

You must collect your package within seven (7) calendar days. This period runs from the time you receive the email and/or SMS informing you that your package is available at the Pickup collection point you chose when you placed your order. 

Please go to the chosen Pickup collection point, bringing an original, valid identity document and the QR Code (or Pickup Pass) contained in the the email and/or SMS you will have been sent.

If your package is being collected by a third party, this person must bring the QR Code (or Pickup Pass), as well as an identity document in their name and a copy of your identity document.

After this period of seven (7) calendar days, the package will automatically be returned to us and, if applicable, the sale will be cancelled.

 

Delivery to a UPS Access Point Location*:

You must collect your package within fifteen (15) calendar days.  This period runs from the time you receive the email and/or SMS informing you that your package is available at the UPS Access Point you chose when you placed your order.

Please go to your chosen UPS Access Point, bringing an original, valid identity document and the package release code we will have sent you beforehand.

If your package is being collected by a third party, this person must bring the package release code, as well as an identity document in their name and a copy of your identity document.

After this period of fifteen (15) calendar days, the package will automatically be returned to us and, if applicable, the sale will be cancelled.

*   Provided that this delivery method is available to you when placing your order.

 

Delivery to a Pickup locker:

You must collect your package within three (3) calendar days. This period runs from the time you receive the email and/or SMS informing you that your package is available at the Pickup locker you chose when you placed your order.

Please go to the chosen Pickup locker, bringing your collection codes (identity document and validation code) contained in the the email and/or SMS you will have been sent.

To unlock the locker containing your package, please enter your collection codes at the reader on the locker or scan the QR Code (or Pickup Pass) at the reader.

After this period of three (3) calendar days, the package will automatically be returned to us and, if applicable, the sale will be cancelled.

 

Delivery by DPD :

For national shipments, and unless otherwise specified by the sender, an interactive delivery service (Predict) is offered to the recipient, who receives a delivery notification when the parcel is picked up, as well as in the event of an unsuccessful delivery.

The recipient can make changes directly with the carrier:

• The initial delivery date (within a maximum of six (6) working days from the initial proposed date), and/or
• Choose a delivery point other than the one initially designated by the sender, i.e. a local delivery point proposed by the carrier within the initial delivery perimeter, or choose the address of an identified neighbor, or choose a safe delivery location in agreement with the carrier.

In the event that the consignee communicates an instruction to the carrier modifying the delivery date, the sender will not be entitled to claim compensation based on the delay.

The consignee's cell phone number and/or e-mail address must be given to the carrier on the waybill and/or when transmitting end-of-day electronic files, so that the consignee can be notified.

 

 

5.4.2. RESERVATIONS

When you receive your order, please always check the condition of the parcel and the ordered item(s), and that the order is correct.

• Should you notice any damage to your parcel or item, please note the damage on the courier delivery slip, and contact us immediately by e-mail at the address shown in the table at the beginning of this document.

Please also retain the shipping packaging.

Please detail the relevant damage in your message (damp, holes, open parcel, etc.). In all cases, you have a period of three (3) days, not including public holidays, of receipt of your parcel to notify the courier of any reservations, by extrajudicial document or registered letter. This time period is increased to two (2) months for deliveries to the Netherlands, and reduced to two (2) days for deliveries to Belgium.

Specific information relating to Chronopost: The recipient's digital signature, and copy thereof constitute evidence of parcel delivery, and the parties acknowledge that such signature has the same legal value as a conventional paper signature.

The recipient must note any damage or spoliation observed on delivery on the delivery slip, signed and dated, in the form of written, detailed and comprehensive reservations.

• If the delivered item(s), do(es) not match your order, you may return it/them in accordance with the procedures detailed below under 'Return' and 'Guarantees'.

 

ARTICLE 6 – RETURN – RIGHT OF WITHDRAWAL

Excluding the return scenarios set out by articles 5.3. (Delivery Delays), and 8.1. (Legal Guarantees), you may exercise your right of withdrawal under the following conditions:

 

6.1. PERSONALISED ITEMS

Given their unique and personal nature, personalised items cannot be rerturned or exchanged.

Therefore, the right of withdrawal does not apply to personalised items. We advise that you devote the necessary time and attention to creating your item.

 

6.2. COLLECTION ITEMS

You have a period of thirty (30) calendar days of receiving your item(s) to exercise your right of withdrawal. Should your order contain several items delivered separately, this period begins from receipt of the final item.

Your may exercise your right of withdrawal by returning your item(s) to us by post, or directly to the Store.

In all cases, please ensure that all items returned are complete (manual, accessories, etc.), in their original condition, with their original packaging, and provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted.

 

6.2.1. POSTAL RETURNS

6.2.1.1. FOR DELIVERIES MADE IN THE UNITED KINGDOM

Your satisfaction is our priority. We will gladly accept your returns by post. You have a period of thirty (30) calendar days from receipt of your item(s) to exercise your right of withdrawal by visiting our website under the heading "Account":

 

1. Go to your order history

2. Select the order you want to make a return for

3. Choose the articles that need to be returne

4. Indicate a return reason for each article

5. Get your return label by email

6. Paste the label on your parcel

7. Print your return invoice and add 3 copies of it in an envelop stick on your parcel

8. Bring your parcel to the nearest relay point (all information are in the email)

 

We invite you to make all your returns in a single shipment for ecological reasons.

We undertake to reimburse you in full for the sums paid at the time of your order, namely

• the item(s) you have returned to us,
• the transport costs (outward) relating to this article, in accordance with the provisions set out in article 5.1. of these terms and conditions.

Please note that the return costs we have advanced (see above, pre-filled and pre-paid return label) remain at your expense, and will therefore be deducted from the total amount of your refund, except if you have benefited from free delivery as part of an offer temporarily proposed on the site.

In other words, the amount refunded will be the price of your item(s).

Refunded amount = price of the returned item(s)

+ outbound transport costs paid by the consumer

- return transport costs paid by LONGCHAMP

The refund will be made using the same means of payment as that used for the initial transaction, as soon as possible and at the latest within fourteen (14) days from the date on which we were informed of your decision to retract.

However, we reserve the right to defer the refund until the item(s) have been recovered or you have provided us with proof of dispatch of the item(s), whichever is the earlier.

Please note that the return label that will be sent to you for the return of your product(s) can only be used in the country to which the order was delivered. We only cover the cost of returning products when they are sent from the country to which the order was delivered. Consequently, if you are returning a product from a country that is not the country to which the order was delivered, you will be responsible for the return postage costs.

 

6.2.1.2. FOR DELIVERIES TO OTHER COUNTRIES

Your satisfaction is our priority. We will gladly accept your returns by post. You have a period of thirty (30) calendar days from receipt of your item(s) to exercise your right of withdrawal by visiting our website under the heading "Account":

1.         Consult your order history

2.         Select the order concerned and request a return

3.         Choose the item(s) to return

4.         Indicate the reason for return for each item

5.         Receive from the carrier your return slip by email as well as the return label

6.         Stick the return label on your parcel (note: the return label has a validity date and must be used within fourteen (14) days of its issue).

7.         Drop off your parcel at the nearest drop-off point, following the instructions in the email you received from the carrier (check your spam folder if you do not receive this email). You will then be able to select your relay point and track your package from the carrier's website.

We invite you to make all your returns in a single shipment for ecological reasons.

We undertake to reimburse you in full for the sums paid at the time of your order, namely

• the item(s) you have returned to us,
• the transport costs (outward) relating to this article, in accordance with the provisions set out in article 5.1. of these terms and conditions.

In the case of an order delivered to a LONGCHAMP Boutique, the amount reimbursed will correspond to the price of your item(s), the outward transport costs having been paid by us.

The refund will be made using the same means of payment as that used for the initial transaction, as soon as possible and at the latest within fourteen (14) days from the date on which we were informed of your decision to retract.

However, we reserve the right to defer the refund until the item(s) have been recovered or you have provided us with proof of dispatch of the item(s), whichever is the earlier.

Please note that the return label that will be sent to you for the return of your product(s) can only be used in the country to which the order was delivered. We only cover the cost of returning products when they are sent from the country to which the order was delivered. Consequently, if you are returning a product from a country that is not the country to which the order was delivered, you will be responsible for the return postage costs.

6.2.2. STORE RETURNS

You have a period of 30 days following receipt of your order to return your item in person to a LONGCHAMP store of your choice in the country matching the URL of the website where you placed your order (e.g. French website URL = returns can be made to one of the LONGCHAMP stores in France), excluding the Saint-Barthelemy and Saint-Martin Stores, Department Stores, multi-brand retailers, "Outlet" Boutiques, Duty Free shops, Stores located within Airports and Stores located in Portugal.

Please do not forget to bring your receipt.

 

We will then refund your item(s) together with the outgoing shipping costs for this/these item(s), unless you have selected Delivery to Store (in the latter case, you will receive a refund for the price of the item(s) only).

 

In accordance with the legal provisions in force, refunds can be sent to payment cards only, with your prior express acceptance.  Should you fail to accept these terms, you may only exercise your right of withdrawal by post, in accordance with the process described under 6.2.1.

 

Please note: items from previous collections (= items bought via the "Previous Collections" section of the site) cannot be returned to stores. Please return such items by post following the procedure described in Article 6.2.1. above.

 

ARTICLE 7 – EXCHANGES

7.1. PERSONALISED ITEMS

Given their unique and personal nature, personalised items cannot be exchanged.

 

7.2. COLLECTION ITEMS

Items are exchangeable at any LONGCHAMP Store in Europe, with the exception of the Saint-Barthelemy and Saint-Martin Stores, Department Stores, multi-brand retailers, "Outlet" Boutiques, Duty Free shops and Stores located within Airports.

Please do not forget to bring your receipt.

No time limits apply to items from the current season's collection (Spring/Summer collection from January to the start of July, and Autumn/Winter collection from July to the beginning of January).

For items from previous collections, you must exchange your item(s) within thirty (30) days of receiving your order.

You may exchange your item(s) according to the following terms:

 

The item that you wish to receive in exchange is of a higher value	The item that you wish to receive in exchange is of a lower value
You must pay the difference between the value of this item and the value of the ordered item.	Difference ≥ 100€/CHF/£ : Credit note valid for one year only in LONGCHAMP Stores and Outlet Stores within the same country.	Difference < 100€/CHF/£ : Difference will be refunded to the payment card.

The returned items must be complete (manual, accessories, etc.), in their original condition and with their original packaging, as well as a copy of the invoice. Any item returned incomplete, used, damaged or sullied may not be exchanged or returned.

 

ARTICLE 8 – GUARANTEES– AFTER-SALES SERVICE – LIABILITY

 

8.2. AFTER-SALES SERVICE

LONGCHAMP's After-Sales Service can provide repairs for wear of your item(s), as well as repairs which are covered by your Statutory Guarantees.

The best way to contact our After-Sales Service is at the e-mail address shown in the table at the beginning of this document.

You can also visit any LONGCHAMP Store or authorised LONGCHAMP reseller.

Without prejudice to any legal provisions in force, your item(s) will be sent to our workshops, who will take the appropriate decision.

• Should our workshops identify and confirm a manufacturing fault, we will repair your item(s) free-of-charge ot replace it/them with a brand new equivalent item.

• For items which have already been used, the repair may be charged (prices for the most common repairs are available from all sales outlets). The price will be provided when you hand over your item.

• Your item will not be repaired if it is too worn. If this is the case, it will be returned to you in its current condition.

 

8.3. LIABILITY

You have sole responsibility for your decision to purchase an item. The photographs and graphics shown on the website are not contractual and we cannot accept responsibility for them.

Therefore, please note that items may not appear exactly as they do on the screen, for which we shall not be held liable. Nor shall we be liable for the wording of the personal message which accompanies your gift and any consequences arising therefrom, nor for any unsuitable personalised choices (gifts included).

Moreover, we cannot be held liable or to be acting wrongfully due to any delay or non-performance due to a force majeure event.

Finally, please note that we cannot be held liable for any order placed by a minor, whether or not their parents have approved the order.

 

ARTICLE 9 – RETENTION OF DOCUMENTS

For any order exceeding one hundred and twenty (120) euros/CHF/£ including tax, we undertake to keep the documents relating to the transaction for a period of ten (10) consecutive years. We will ensure that you are able to access these documents at any time, on request.

 

ARTICLE 10 – PERSONAL DATA

The personal data collected is required to process your order and is not intended to be sold, marketed or rented to third parties at any time.

This information may also be used for statistical purposes, marketing analyses and to monitor customer relations.

If you choose to subscribe to our commercial offers, we may send you promotional offers, invitations to events or any LONGCHAMP brand news via the medium(s) you have chosen. These offers, news and invitations may be personalised according to your needs and centres of interest.

If you no longer wish to receive communications from LONGCHAMP, a link inserted in each LONGCHAMP communication will allow you to unsubscribe.

For further information on the processing of your personal data, please consult our personal data protection policy (https://www.longchamp.com/fr/fr/footer-personal-data-policy.html) and our cookies policy (https://www.longchamp.com/fr/fr/footer-cookies.html).

In any event and in accordance with the French Data Protection Act no. 78-17 of 6 January 1978 as amended and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, you have the right to access, rectify, delete and port your personal data, as well as the right to object to and limit the processing thereof. You may exercise these rights by post (SAS LONGCHAMP - 43 rue Vineuse - 75116 Paris) or by e-mail (dpo@longchamp.com). Please note that a copy of your identity document may be requested if there are reasonable doubts as to the identity of the person making the request.

If, after contacting us, you feel that your rights have not been respected, you may at any time lodge a complaint with the French data protection authority, the Commission Nationale Informatique et Libertés (CNIL) by post (3 Place de Fontenoy - TSA 80715 - F-75334 PARIS CEDEX 07 -Tel. +33 1 53 73 22 22 - Site. http://www.cnil.fr/).

You can also contact the European Data Protection Committee (https://edpb.europa.eu/about-edpb/board/members_fr).

 

ARTICLE 11 – INTELLECTUAL PROPERTY

LONGCHAMP holds ownership rights or exclusive usage rights over the intellectual property rights to the website and all of its components, including trademarks, designs, copyright and domain names. Any partial or total reproduction of the website which is not solely for personal or private use is prohibited without LONGCHAMP's express approval.

 

ARTICLE 12 – APPLICABLE LAW & DISPUTES

These General Terms and Conditions of Sale, the order and any documents arising there from are governed by French law.

 

For any disagreement, we advise you to contact us first at the e-mail address shown in the table at the beginning of this document.

 

Should you fail to reach an amicable settlement with our Online Customer Service department, you may opt for a conventional mediation procedure or any other alternative dispute settlement process.

 

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, for orders delivered in France, Longchamp adheres to the FEVAD (Fédération du e-commerce et de la vente à distance) Consumer Mediator Service whose contact details are as follows  Médiateur de la consommation FEVAD BP 20015 - 75362 PARIS CEDEX 8 - https://www.mediateurfevad.fr ;

After consumers have made prior written representations to Longchamp, the Mediation Service may be contacted for any consumer dispute that has not been resolved. To find out how to contact the Mediator, click here.

You can also resolve your dispute via the Online Dispute Resolution platform set up by the European Commission (http://ec.europa.eu/consumers/odr/).

 

If they cannot be settled amicably, any disputes arising from the purchase and sale transactions concluded in application of these General Terms and Conditions of Sale, concerning their validity, interpretation, performance, termination, consequences and effects, and which it has not been possible to resolve, shall be submitted to the competent courts under the conditions of common law.

 

 

MODEL WITHDRAWAL FORM

 

(complete and return this form only if you wish to withdraw from the contract)

I/We (¹) hereby inform you of my/our (¹) withdrawal from the contract relating to the sale of the item (¹) below:

……………………………………………………………………………………………………………………….

Order number :……………………………………………………………………………………………………..

Ordered on (¹)/received on (¹) : ………………………………………………………………………………….

Consumer’s (s’) name(s) : ………………………………………………………………………………………

Consumer’s (s’) address : ………………………………………………………………………………………

……………………………………………………………………………………………………………………….

Consumer’s (s’) signature

(only if using a printout of this form)

Date

____________________

(¹) Delete as appropriate