PERSONALIZE YOUR EXPERIENCE
ONLINE SERVICES
Discover personalized assistance and enjoy an exclusive shopping experience that reflects Longchamp’s craftsmanship and attention to detail.
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DELIVERY & RETURNS
Longchamp offers fast and secure delivery for all online orders. Each item is carefully prepared and packaged with the brand’s signature touch.
HOME DELIVERY
Free express
Free standard delivery over 140€
Express delivery guaranteed for Christmas for any order placed before 12 p.m. on December 19.
RETURN & EXCHANGES
To make a return, your item must be new, with tags, and not personalized (My Pliage) or altered.
ONLINE RETURNS
Returns are free within 30 days by mail (for online orders only).
You can download your return label here.
Find all the information about online order returns in our FAQ.
For all orders placed between November 7th and December 9th, free returns extended until 9th January 2026.
CLICK & COLLECT
Free Click and Collect in your local Longchamp boutique within three (3) hours or in 4 to 5 business days, depending on product availability, starting from the order confirmation.
GIFT WRAPPING
Enhance your order by adding a beautiful gift box in Heritage Green and Light Green.
Add a unique touch to the experience by including a personalized message, which you can enter directly in your shopping cart.
PERSONALISATION
Create a Pliage that reflects your style.
Choose from six iconic formats and express your creativity on a customizable canvas with My Pliage.
For personalized creations, delivery is guaranteed for all orders placed before 30 November.
1. SELECT YOUR STYLE
Find your ideal match among our iconic shapes.
2. Dress It Up
Dive into our palette of colours and patterns.
3. Add Your Mark
Personalise your bag with your initials.
IN-STORE SERVICES
To experience Longchamp’s luxury in person, visit one of our boutiques.
Our team of experts will be delighted to help you find the perfect item, and you’ll be able to enjoy our entire collection firsthand.
NEED SOME ADVICE ?
Find answers to the most Frequently Asked Questions here.
You may also contact our Customer Service by completing our contact form.