GENERAL TERMS AND CONDITIONS FOR ONLINE SALES

Version date: 07/25/2024

 

These General Terms and Conditions of Sale cover sales of LONGCHAMP goods by:

LONGCHAMP COMPANY LIMITED, a company limited by shares with a share capital of HK$ 78,500,000, whose head office is located at Units 1903-06, 19/F, One Peking, Tsim Sha Tsui, Kowloon, Hong-Kong, registered under business registration number 05939284-000, tax number 04/0593 9284, represented by Mr. Jean CASSEGRAIN, Director

The company's website URLs and languages are as follows:

 

Country	Language	Website URL
Hong Kong	English	https://www.longchamp.com/hk/en
Hong Kong	Traditional Chinese	https://www.longchamp.com/hk/zh

 

Placing an order implies full and entire acceptance of the present General Terms and Conditions of Sale, which can be accessed at any time including when the order is placed. You are advised to print out and keep a copy of these General Terms and Conditions of Sale for future reference. Unless alternative evidence is provided, the data that we record constitutes evidence of transactions and their date.

The General Terms and Conditions of Sale constitute the sole agreement between the parties, and shall prevail over any other document. They may be modified at any moment. New General Terms and Conditions of Sale shall apply to any order placed after they have been made available on the website.

Website orders are only available to individuals and to "end buyer" companies which do not intend to resell the goods. It is strictly forbidden for buyers to resell LONGCHAMP items in a professional capacity.

For Hong Kong, buyers must be over the legal age of contractual capacity set at 18 years of age.

Please do not hesitate to contact our Online Customer Service department for any information, question, advice or order query:

 

Country	Telephone number	Opening hours Monday to Friday Public Holiday excluded	E-mail address
Hong Kong	(+852) 3185 2148	9:00 a.m. ~ 7:00 p.m.	customerservice@longchamp.com.hk

 

ARTICLE 1 – TWO ITEM TYPES AVAILABLE FOR SALE ON OUR WEBSITE

• A selection of collection items from classic and new LONGCHAMP ranges.
• Personalized articles, called "My Pliage" on the site, created and manufactured according to your specifications in the exclusive limit of the choices proposed at the time of the order.

Stock may be limited for certain items. Information on item availability is provided when the order is placed.

 

ARTICLE 2 –  ITEM UNIT PRICES AND TOTAL ORDER AMOUNT

Prices are shown in Hong Kong Dollars, excluding any shipping costs or possible customs duties.

Prices are subject to change at any time. Items are billed based on the prices in force when the order is placed.

The total projected order amount is shown at each order confirmation stage.

 

ARTICLE 3 – ORDERS

3.1. Orders per customer are limited to a total maximum amount of HK$90,000 Incl. of Tax (excluding any shipping costs or customs duties). Please note that the order may not contain more than:

• Three (3) identical items (identical model, material and colour); and/or
• Ten (10) items in total.

In addition, each customer shall be limited to twenty (20) items over each period of twelve (12) consecutive months, regardless of their credentials.

3.2. Orders must be placed in accordance with the following process:

• Selection of item(s): 
• For collection items: Select colour;
• For personalised items: Select the design and then follow the steps to personalise;
• Gift option and add a personal message;
• Select delivery type and billing address;
• Bank details;
• Accept General Terms and Conditions of Sale;
• Confirm order by clicking/pressing the 'PAYMENT' button.

The contents of your basket are visible at each order confirmation stage.

Once the order has been placed, you will receive a printable order confirmation e-mail which serves as your purchase order. This e-mail will include:

• These General Terms and Conditions of Sale,
• Contact details for our Online Customer Service department,
• Information on the right of withdrawal,
• The withdrawal form (attached to the General Terms and Conditions of Sale).

You will receive a shipping confirmation e-mail when your order is dispatched.

Your invoice can be accessed from your customer account.

3.3. Please Note

For personalized items, you have twenty four (24) hours since you place your order to cancel your order. In order to do so, please contact us by e-mail at the address shown in the table at the top of these General Terms and Conditions.

We reserve the right to reject any unusual orders or orders placed in bad faith, or on any other legitimate grounds.

 

ARTICLE 4 – PAYMENT

Your purchases must be paid for by payment card when ordering. Accepted payment methods include Visa, MasterCard, JCB, American Express and Apple Pay.

Your bank card will be debited:

• For personalised items: twenty four (24) hours after your order has been placed, in the order currency;
• For collection items: at the time of shipment of your order

Your purchases are entirely secure. Any information that you send via the website is transmitted confidentially to an approved banking institution, and is protected by a secure SSL environment.

We do not store payment card numbers on our website – they are stored on the secure bank website.

In order to prevent payment card fraud through online payments, we verify the credentials of the information that you provide when placing your order.

We also verify that the payment card address matches the billing address.

We also reserve the right to request additional information or documents (photocopy of ID, proof of address etc.) in order to confirm your purchase and dispatch your parcel. Such requests will be made by e-mail or phone, in the following cases:

• For an order with a delivery address which does not match the billing address;
• For new customers;
• For orders of HK$ one thousand eight hundred (1800) or more. 

We shall retain full ownership of the items sold until the full amount has been paid, including any shipping costs or customs duties.

 

ARTICLE 5 – DELIVERY

The website offers several delivery options:

• Home delivery
• Click & Collect delivery: you can pick up your order at the following Longchamp boutiques in Hong Kong:
  • Canton Road Longchamp Flagship Store
  • ifc Longchamp
  • ELEMENTS Longchamp
  • New Town Plaza Longchamp
  • Harbour City Longchamp
  • World Trade centre Longchamp
  • K11 MUSEA Longchamp

5.1. DELIVERY AND DESTINATION

The items on sale are delivered based on the following terms:

Website URL	Country of delivery
https://www.longchamp.com/hk/en	Hong Kong
https://www.longchamp.com/hk/zh	Hong Kong

Delivery will be made to the address specified when your order was placed.

We cannot deliver to any Longchamp authorised sales outlet, hotel and hotel guest rooms, warehouse, PO Box, non-permanent address, Restricted areas, Ports, Marinas, Freight forwarding addresses, Parcel Locker, SF Store, and the building which are not accessible by elevator for delivery.

We cannot be held responsible for any order that you have not received but which has been delivered to the address indicated when you placed your order.

For information and for increased efficiency, Adyen analyses all data provided.

We insure all items until they are delivered.

If you need to modify your shipping or delivery information after your order has been placed, please contact us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.

5.2. DELIVERY - FEE

Collection items	Home Delivery	Free
	Click & Collect	Free
Personalised items	Home Delivery	Free
	Click & Collect	Free

You will be informed of any shipping costs or customs duties during the order process, prior to confirmation.

5.3. DELIVERY TIMES

The delivery time is shown during the order process, prior to confirmation. Unless any specific time frames are provided for holiday periods, you will receive your delivery within a maximum of:

 

Collection items	Home Delivery		2-4 working days after the order is shipped.
	Click & Collect		1-2 working days after the order is shipped.
Personalised items		Home Delivery	6-8 weeks after the order has been placed
		Click & Collect	6-8 weeks after the order has been placed

Please note that delivery timing is estimated from the time your order is shipped, not when it is placed.

If you have not received your order within the time frame provided

ð If you have received the shipping confirmation e-mail, but you have not received your order within the time frame provided:

Collection items:

You can contact the courier using the details below:

SF Express: https://www.sf-express.com/hk/tc/dynamic_function/waybill/ (Track & Trace) or by phone on (852) 2730 0273 (not premium rate), Monday-Friday 8am to 8pm, and Saturday AND Public Holiday from 8am to 8pm.

Please note that deliveries facilitated by S.F. Express take place between 9am – 6pm (Monday to Friday, Public Holiday excluded). The exact delivery time frame may differ and is subjected to the respective delivery partners. Should you have any inquiry about the delivery status or the shipment arrangement, you may contact S.F. Express directly after receiving the delivery tracking number at the shipping confirmation email.

For any queries, you can contact us at the e-mail address shown in the table at the top of these General Terms and Conditions.

Personalised items:

If you have not received your delivery within the time frame provided, you can contact us by e-mail at the address shown in the table at the top of these General terms and Conditions. We will help you to track the order status as soon as possible. Once the personalised item(s) are ready, we will try to expedite your delivery.

ðIf you have not received your delivery within the time frame provided:

You may request that we complete the delivery within an additional reasonable time frame, by registered letter with a delivery receipt or in another hard copy format.

Should we fail to deliver by that date, you may cancel the sale, by registered letter with a delivery receipt or in another hard copy format.

The sale will be deemed to be cancelled as soon as we have received the letter or hard copy informing us thereof, unless we have made delivery in the interim period.

We will then refund you for all amounts paid on order for the relevant item(s) and shipping costs, within no more that fourteen (14) days of the sale cancellation.

5.4. DELIVERY AND RECEIPT

5.4.1. PRECAUTIONS

Home delivery

Please contact our Online Customer Service at the address shown in the table at the top of the present document if your package and/or item arrives in a damaged condition.

Click & Collect:

You must collect your package within fourteen (14) calendar days upon receipt of the email informing you that your package is available at the Longchamp store you chose when placing your order.

Please provide a valid form of ID and the order number you will have been given when collecting your package.

If you wish to have your order collected by another person, they must provide a piece of identification for themselves and for you.

If you are unable to collect your item(s) within this 15-day period, please contact our Online Customer Services at the address shown in the table at the top of the present document. 

5.4.2. RESERVATIONS

When you receive your order, please always check the condition of the parcel and the ordered item(s), and that the order is correct.

• Should you note any damage to your parcel or item, please note the damage on the courier delivery slip, and contact us immediately by e-mail at the address shown in the table at the top of these General Terms and Conditions. Please also retain the shipping packaging.

Please detail the relevant damage in your message (damp, holes, open parcel, etc.). In all cases, you have a period of three (3) days, not including public holidays, of receipt of your parcel to notify the courier of any reservations, by extrajudicial document or registered letter.

The recipient must note any damage or spoliation observed on delivery on the delivery slip, signed and dated, in the form of written, detailed and comprehensive reservations.

• If the delivered item(s), do(es) not match your order, you may return it/them in accordance with the procedures detailed below under 'Return' and 'Guarantees'.

 

ARTICLE 6 – RETURN – RIGHT OF WITHDRAWAL

Excluding the return scenarios set out by articles 5.3. (Delivery Delays), and 8.1. (Legal Guarantees), you may exercise your right of withdrawal under the following conditions:

6.1. PERSONALISED ITEMS

Given their unique and personal nature, personalised items cannot be returned or exchanged.

Therefore, the right of withdrawal does not apply to personalised items. We advise that you devote the necessary time and attention to creating your item.

6.2. COLLECTION ITEMS

You have a period of thirty (30) calendar days of receiving your item(s) to exercise your right of withdrawal. Should your order contain several items delivered separately, this period begins from receipt of the final item.

In order to do that, please go to one of the following Longchamp Boutiques:

• • Canton Road Longchamp Flagship Store
  • ifc Longchamp
  • ELEMENTS Longchamp
  • New Town Plaza Longchamp
  • Harbour City Longchamp
  • World Trade centre Longchamp
  • K11 MUSEA Longchamp

You may not return items to the department stores, Outlet Stores, multibrand distributors, or Airport and Duty Free Stores.

In all cases, please ensure that all items returned are complete (manual, accessories, etc.), in their original condition, with their original packaging, and provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted.

We undertake to fully refund you the value of the returned item(s).

The refund will be sent to the payment method used for the initial transaction, as soon as possible and no later than fourteen (14) days following notification of your decision to withdraw.

 

ARTICLE 7 – EXCHANGES

7.1. PERSONALISED ITEMS

Given their unique and personal nature, personalised items cannot be exchanged.

7.2. COLLECTION ITEMS

Items may be exchanged at our Longchamp Boutique in Hong Kong only (Canton Road Longchamp Flagship Store, ifc Longchamp, ELEMENTS Longchamp, New Town Plaza Longchamp, Harbour City Longchamp, World Trade Centre Longchamp and K11 MUSEA Longchamp).You may not return items to the department stores, Outlet Stores, multibrand distributors, or Airport and Duty Free Stores.

Please do not forget to bring your receipt.

You may exchange your item(s) according to the following terms:

The item that you wish to receive in exchange is of a higher value	The item that you wish to receive in exchange is of a lower value
You must pay the difference between the value of this item and the value of the ordered item.	Difference will be refunded to the payment card.

The returned items must be complete (manual, accessories, etc.), in their original condition and with their original packaging, as well as a copy of the invoice. Any item returned incomplete, used, damaged or sullied may not be exchanged or returned.

 

ARTICLE 8 – GUARANTEES– AFTER-SALES SERVICE – LIABILITY

 

8.2. AFTER-SALES SERVICE

LONGCHAMP's After-Sales Service can provide repairs for wear of your item(s), as well as repairs which are covered by your Statutory Guarantees.

The best way to contact our After-Sales Service is at the e-mail address shown in the table at the top of these General Terms and Conditions.

You can also visit any LONGCHAMP Store or authorised LONGCHAMP reseller.

Without prejudice to any legal provisions in force, your item(s) will be sent to our workshops, who will take the appropriate decision.

• Should our workshops identify and confirm a manufacturing fault, we will repair your item(s) free-of-charge or replace it/them with a brand new equivalent item.

• For items which have already been used, the repair may be charged (prices for the most common repairs are available from all sales outlets). The price will be provided when you hand over your item.

• Your item will not be repaired if it is too worn. If this is the case, it will be returned to you in its current condition.

8.3. LIABILITY

Please note that items may not appear exactly as they do on the screen, for which we shall not be held liable. Nor shall we be liable for the wording of the personal message which accompanies your gift and any consequences arising therefrom, nor for any unsuitable personalised choices (gifts included).

Moreover, we cannot be held liable or to be acting wrongfully due to any delay or non-performance due to a force majeure event.

Finally, the Services are generally not intended for persons under the age of eighteen (18) years (or age of majority of the individual's relevant country). Please note that we cannot be held liable for any order placed by a minor, whether or not their parents have approved the order.

If any dispute arises, our determination shall be final. Where these terms and conditions are available in Chinese, the English version shall prevail whenever there is a discrepancy between the two versions.

 

ARTICLE 9 – RETENTION OF DOCUMENTS

For any order for HK$ one thousand one hundred (1100) or more, we commit to retaining the documents related to the transaction for a duration of ten (10) consecutive years. We will ensure that you are able to access these documents at any time, on request.

 

ARTICLE 10 – PERSONAL DATA

The personal data that we collect is required to process your order. There is no intention at any time to sell, market or rent this data to any third party.

The information may be used for statistical, marketing analysis and customer relations purposes.

If you subscribe to our commercial offers, we may send you promotional offers, event invitations or news on the LONGCHAMP brand by post, e-mail, text message or phone, based on the contact methods which you have selected. These offers, news updates and invitations may be personalised according to your needs and interests

LONGCHAMP collects personal data for the following purposes:

Purpose	Legal basis
Creation and management of customer accounts	Consent of the person concerned for this specific purpose (Article 6.1.a) of the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016)
Sending LONGCHAMP promotional offers, events and news (subject to your prior agreement)
Managing requests to subscribe and unsubscribe from commercial offers
Generating statistics, market analysis and customer relation follow-up
Hosting online competitions and informing winners
Processing requests made via the online contact form
Processing and tracking orders	Performing a contract to which the person concerned is party or pre-contractual measures made at the latter's request (Article 6.1.a) of the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016)

You may at any time withdraw your consent to the processing of your data for the above purposes, except for that related to the processing and tracking of orders.

Personal Data is collected by the following companies, in their capacity as Joint Processing Managers:

• SAS LONGCHAMP, a simplified joint-stock company with a share capital of 2,000,000 euros, whose head office is located at 43, rue Vineuse – 75016 Paris, registered with the RCS Paris under number 737 050 187, represented by SAS JEAN CASSEGRAIN, President, itself represented by Mr. Jean CASSEGRAIN, President.
• LONGCHAMP COMPANY LIMITED, a company limited by shares with a share capital of HK$ 78,500,000, whose head office is located at Units 1903-06, 19/F, One Peking, Tsim Sha Tsui, Kowloon, Hong-Kong, registered under business registration number 05939284-000, tax number 04/0593 9284, represented by Mr. Jean CASSEGRAIN, Director.

Given the LONGCHAMP Group's international reach and in order to optimise the quality of our service, your personal data is likely to be sent outside the European Economic Area. LONGCHAMP however ensures that the necessary measures are in place for sufficient privacy protection and to guarantee secure data transfer.

Your data may also be sent to LONGCHAMP Store franchisees, for the commercial and promotional management of their sales outlets.

In any case, all data collected is strictly confidential and protected to prevent it from being altered, damaged or accessed by any unauthorised persons. 

LONGCHAMP undertakes to ensure that your personal data is not kept any longer than is strictly necessary for the purposes described above.

In compliance with the French Data Protection Act No. 78-17 of 6 January 1978 as amended and EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, you have the right to access, rectify, and delete your personal data as well as a right to data portability and a right to oppose and limit the processing of this data, which you may exercise by writing to LONGCHAMP SAS, 43 rue Vineuse 75016 Paris, and must accompany your request with a copy of your proof of identity, or by using our online form available on our website Lonchamp.com. You may also contact our data protection officer (DPO) at the following address: customerservice@longchamp.com.hk. You have the right to submit a claim to the French Data Protection Authority (CNIL) by writing to: Commission Nationale Informatique et Libertés, 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.

Application of Hong Kong Privacy Laws

If your information is collected from or held in Hong Kong or collected by our hongkongese entity Longchamp Company Limited (each an Hongkongese Link), we may also be required to comply with the hongkongese Privacy Principles in the Personal Data (Privacy) Ordinance (Cap. 486, Laws of Hong Kong) which applies to us by virtue of our hongkongese business operations.

If you are not an EEA resident and your information has an Hongkongese Link, our 'Hongkongese Privacy Policy' will apply in addition to the provisions above regarding personal data. This policy sets out our requirements under the Personal Data (Privacy) Ordinance (Cap. 486, Laws of Hong Kong) and how we manage, collect, share, and use personal information about you and how you can exercise your privacy rights.

 

ARTICLE 11 – INTELLECTUAL PROPERTY

LONGCHAMP holds ownership rights or exclusive usage rights over the intellectual property rights to the website and all of its components, including trademarks, designs, copyright and domain names. Any partial or total reproduction of the website which is not solely for personal or private use is prohibited without LONGCHAMP's express approval.

 

ARTICLE 12 – APPLICABLE LAW & DISPUTES

These General Terms and Conditions of Sale, the order and any documents arising there from are governed by the laws of Hong-Kong, Special Administrative Region of the People’s Republic of China.

For any disagreement, we advise you to first contact us at the e-mail address shown in the table at the top of these General Terms and Conditions.

Should you fail to reach an amicable settlement with our Online Customer Service department, you may opt for a conventional mediation procedure or any other alternative dispute settlement process.

The courts of Hong-Kong, Special Administrative Region of the People’s Republic of China, shall have sole jurisdiction for disputes in which no amicable settlement can be obtained.