PERSONALIZE YOUR EXPERIENCE
ONLINE SERVICES
Longchamp Hong Kong sells its products online exclusively through the official Longchamp website. Please note that we cannot provide any guarantee for items purchased from other online platforms. To ensure that you receive authentic products with full warranty, we strongly recommend shopping on the official Longchamp Online Store.
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DELIVERY & RETURNS
Longchamp offers fast and secure delivery for all online orders. Each item is carefully prepared and packaged with the brand’s signature touch.
HOME DELIVERY
Complimentary delivery for all orders within 2 to 5 working days.
*The above shipping period is not applicable for My Pliage personalized orders.
RETURN & EXCHANGES
To make a return, all items must be unworn/unused and in the original condition as received, with labels attached, within 30 days of the transaction.
Personalised items (My Pliage) cannot be returned.
Return or exchanges will be accepted in any of our boutiques, find all the information here.
Contact us here to arrange a postal return for your online purchase.
CLICK & COLLECT
Click and collect available within 3 hours or 2-4 days, subject to stock availability.
Two emails will be sent to you :
1. Order confirmation
2. Order collection: when your order is ready to pick up
*During busy period please note that the order can take longer than 3 hours.
GIFT WRAPPING
Surprise your special someone with a Longchamp gift wrapped in our Heritage Green and Light Green gift wrapping. Make the experience even more personal by including a special note, which you can write at checkout. Gift wrapping is not applicable on sale items.
PERSONALISATION
Create a bag as unique as you. With customizable details, a minimalist silhouette, and plenty of room for all your essentials, My Pliage blends style and versatility. Create yours.
For personalised items, the time between order confirmation and receipt is approximately 6 to 8 weeks.
1. SELECT YOUR STYLE
Find your ideal match among our iconic shapes.
2. Dress It Up
Dive into our palette of colours and patterns.
3. Add Your Mark
Personalise your bag with your initials.
IN-STORE SERVICES
Experience the luxury of Longchamp in person by visiting one of our boutiques. Our expert staff will be delighted to assist you in finding the perfect item, and you can enjoy the full range of our collection firsthand.
AVAILABILITY
On each product page, you'll find a "Check availability in store" feature where you can check if the item you're looking for is available in one or several of our points of sale. We then recommend contacting the Store you've selected to confirm stock information and make a reservation.
ITEM AUTHENTIFICATION
Only a purchase made on our official Longchamp.com website, in a Longchamp Store or from an authorised distributor (concession in a department store or retailer) can guarantee the authenticity of an item.
An original invoice is issued at the time of purchase, whether made online or in one of our Stores.
We can neither guarantee nor verify the authenticity of an item bought outside of an official point of sale.
NEED SOME ADVICE ?
About to confirm your order but unsure about your choice of item?
Contact our client service for extra guidance at +852 3185 2148
From Monday to Friday : 9 a.m ~ 7 p.m (Public Holiday Excluded)