Tracking the shipment of my order
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Home delivery
• Collection items – standard delivery : 2-5 working days after the order has been placed
The processing and preparation of orders are carried out from Monday to Friday with the exception of public holidays upon receiving your order. Order placed outside the above-mentioned terms will be processed the following working day.
*For remote areas, product availability, weather condition or unpredictable situation it might take extra 1-2 business days.
• Personalized items : 6 to 8 weeks after the order has been placedClick and collect
• Collection items : 2-4 working days after your order has been placed (business opening hours of the stores)
Two emails will be sent to you :
1. Order confirmation
2. Order collection : when your order is ready to pick up
Bring a credit card/or document with a name that matches the username of the order• Personalized items : 6 to 8 weeks after the order has been placed
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After your order has been confirmed and shipped out, you will receive an email notification with your order details for tracking. If you do not receive any shipment information, please contact our Customer Service team at +852 3185 2148 Monday to Friday (except public holidays), from 10:00am to 7:00pm, or EMAIL at customerservice@longchamp.com.hk
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A shipping confirmation email will be sent to you once your package is with the carrier.
If you haven't received one, we ask that you please check the junk folder of your inbox.
If it isn't in there either, please go to My Account and check My orders for:
- the status of your order
- the summary of the items ordered
- the tracking number for your package with a link to the carrier's website -
When you receive your order, please always check the condition of the parcel and the ordered item(s), and that the order is correct.
Should you note any damage to your parcel or item, please note the damage on the courier delivery slip, and contact us immediately by e-mail at the address shown in the table at the top of these General Terms and Conditions. Please also retain the shipping packaging.
Please detail the relevant damage in your message (damp, holes, open parcel, etc.). In all cases, you have a period of three (3) days, not including public holidays, of receipt of your parcel to notify the courier of any reservations, by extrajudicial document or registered letter.
The recipient must note any damage or spoliation observed on delivery on the delivery slip, signed and dated, in the form of written, detailed and comprehensive reservations.
If the delivered item(s), do(es) not match your order, you may return it/them in accordance with the procedures detailed below under 'Return' and 'Guarantees'.