Repairs
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Longchamp believes in repairing beautiful pieces to give them a new lease on life. The Maison considers itself responsible for its products, even after they have left the store. To that end, a repair service is available to customers to take care of items that have been used or accidentally damaged. Restoring them not only means satisfying customers but helping to protect the environment as well.
The LONGCHAMP After-Sales Service is responsible for repairing your worn items, as well as carrying out other repairs covered by Legal Guarantees.
To take advantage of our After-Sales Service, we invite you to visit your nearest LONGCHAMP store or LONGCHAMP-certified retailer. If you've kept your proof of purchase, we encourage you to leave it with your item when dropping it off.
Subject to current legislation, your item will be sent to our Repair Center where they will make the appropriate decision:
- If our repairs team notice and confirm a manufacturing default, we will repair your item for free or replace it with a new item of an equivalent value.
- For items that have already been used, you will be charged for the repair (a price list for the most common repairs is available in-store). You will be informed of your total price of repair after your item has been evaluated by one of our repair specialists.
- Your item will not be repaired if it is too worn. It will be returned to you in the same condition.
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The corners on this line of bags are more sensitive to friction and impact, so wearing on the corners of your Pliage bag is not unusual. Our Repair Center can take the worn corners of your item in if the damage covers a small area. This repair will make the bottom of your item slightly smaller.
To have this repair done, we invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help. Find your nearest store to drop off your item(s): here
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Since the zipper on your item is a frequently used feature, it may need replacing and our Repair Center is more than happy to replace it.
To have this repair done, we invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help
Find your nearest store to drop off your item(s): here -
If the handles or strap on your item need repairing or replacing, it should be sent to our Repair Center.
We invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help.
Find your nearest store to drop off your item(s): here -
If you'd like to replace worn or broken wheels on your luggage, our Repair Center can give your travel companion a new lease on life.
To have this repair done, we invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help.
Find your nearest store to drop off your item(s): here