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FAQ

• How do I place an order ?

  Here is a step-by-step guide to help you complete your order on Longchamp.com.

   

  1 - Find your item whilst browsing through the categories. Already have an item in mind? Search for it using the search bar at the top of the website.

   

  2 - Once you've chosen your item, add it to your cart and enter your desired quantity. All orders are limited to a maximum total amount of £10,000 incl. VAT (excluding any shipping costs or customs duties) per customer, and cannot contain more than: - three (3) identical items (item, identical material and colour); and/or - ten (10) items in total. What's more, one customer can only purchase twenty (20) items over a period of twelve (12) consecutive months, regardless of what those items are.

   

  3 - If you'd like, you can add gift wrapping and a card with a personalised message

   

  4 - Create an account if desired – this will allow you to track the progress of your order

   

  5 - Enter your shipping and billing address

   

  6 - Enter your bank details in our secure area and accept our General Conditions of Sale.

   

  Once you've completed your order, a thank you page will appear displaying your order number, confirming that your order has been successfully placed. Once your order has gone through, you'll receive a printable order confirmation email in lieu of a purchase order containing:

  - our general conditions of sale

  - the contact details of our Online Sales Service

  - information about the right of withdrawal

  - the withdrawal form (appended to the General Conditions of Sale)

  - the Returns/Exchanges Policy

   

  You'll also receive a shipping confirmation email once your order has been dispatched. You can access the invoice via your customer account once your order has been dispatched.

• How can I track the shipment of my order ?

  An order shipment email will be sent to you once your parcel is with our carrier.

   

  Here you can find the tracking number and a link to our carrier's website to track the delivery of your Longchamp order.

   

  You can also use our dedicated "Track my order" section by entering your order number, email address and billing postcode in the relevant fields.

   

  The tracking number of your parcel and the link to our carrier's website will also be available here.

• How do I return my order?

  RETURNS BY MAIL

  
  Log in to your online account where you can submit your return request or click here for guest orders.
  
  1. Go to the My Order section
  2. Select the relevant order and request a return
  3. Choose the item(s) to return
  4. Indicate the reason for return for each item
  5. Print your invoice
  6. Receive your Return Label from the carrier by email
  7. Print it and stick it on your package or use the Digital Label sent by the carrier
  8. Drop off the package at the pickup point nearest to you (you will find all the information in the UPS or DPD email).
  Please check your spam folder if you do not find the carrier’s email containing your return label. You will be able to select your pickup point and track your package from the carrier’s website. We encourage you to make all your returns in a single shipment for ecological reasons.
  
  Please note: The return label has an expiry date and must be used within fourteen (14) days from the date of issue.

  
  IN-STORE RETURNS

  
  Find the store closest to you to return your item(s) here.
  For deliveries made in the United Kingdom, you have a period of 30 days from the receipt of your order to visit one of the LONGCHAMP boutiques of your choice located in Great Britain, excluding department stores, resellers, outlet stores, and boutiques located within airports.