Amending and cancelling orders
-
Once your order is confirmed, it can no longer be modified.
However, you have a 15-minute window to cancel it completely by contacting our Customer Service.
If you wish to add information to your delivery address, you can do so directly on the carrier’s website once your order has been shipped. You will receive a dispatch email to update your delivery address and track your order.
-
Once your order has been confirmed, it can no longer be modified.
You may, however, cancel your order within 15 minutes of placing it by contacting our Customer Care team. After this time, you will need to return your order once it has been delivered.
If your order is scheduled for Click & Collect and you no longer wish to collect it, please contact the selected store directly to request a cancellation once you have received the email confirming that your order is ready for collection.
For a My Pliage personalised bag order, you have 48 hours after placing your order to request a modification or cancellation.
-
Payment and confirmation apply to a single order: one delivery address and one billing address. Should your order include several items, it may be dispatched in multiple shipments. You will be notified by email upon the dispatch of each parcel.
-
Unfortunately, we do not offer the option to combine multiple orders into a single shipment, even if they were placed within a short timeframe and to the same address. Each payment and order confirmation generates an individual order that is processed separately. You will be notified by email when each package is shipped, along with the relevant tracking information.
-
Your order has been cancelled, and we sincerely apologize for this. The cancellation may be due to different reasons mentioned in your cancellation email:
- - In the event of a temporary stock shortage, an order may be exceptionally cancelled by our workshops.
- - Following verification of the details provided at the time of purchase, our payment platform may also proceed with the cancellation of your order.
