Accessibility

Accessibility statement

Longchamp is committed to making its websites accessible in accordance with Article 47 of French Law No. 2005-102 of 11 February 2005.

This accessibility statement applies to the Longchamp website.

 

Compliance status

The Longchamp website (https://www.longchamp.com/gb/en/) does not comply with the General Accessibility Improvement Framework (RGAA) version 4.1, due to the non-conformities listed in the ‘Test results’ section.

 

Test results

The compliance audit carried out by Access42 reveals that the website is 38.16% compliant with RGAA version 4.1.

 

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-conformities

  • [1.1] At least one image containing information does not have an alternative text.
  • [1.2] At least one decorative image is not ignored by assistive technologies.
  • [2.1] At least one frame (iframe) lacks a title.
  • [3.2] At least one piece of text has insufficient contrast.
  • [3.3] At least one interface component or information-bearing graphic element has insufficient contrast.
  • [4.1] At least one piece of multimedia content lacks a text transcript and/or audio description.
  • [4.7] At least one piece of multimedia content is not correctly identified.
  • [4.8] At least one non-temporal media item lacks an alternative.
  • [4.13] At least one temporal or non-temporal media item is not compatible with assistive technologies.
  • [5.4] The title of at least one data table is not correctly associated with the table.
  • [5.6] The headings of at least one data table are not correctly declared.
  • [6.1] At least one link has a label that is not relevant.
  • [6.2] At least one link has no label.
  • [7.1] At least one JavaScript feature is not compatible with assistive technologies or makes inappropriate use of ARIA properties.
  • [7.3] At least one JavaScript feature cannot be controlled using a keyboard or any other pointing device.
  • [7.4] At least one context change occurs without the user being notified.
  • [7.5] At least one status message is not rendered by assistive technologies.
  • [8.6] At least one page title is not relevant.
  • [8.7] At least one language change is not identified.
  • [8.9] At least one tag is used for presentational purposes (e.g. empty paragraphs and/or unstructured text within paragraph tags).
  • [9.1] The heading hierarchy on at least one page is not relevant.
  • [9.2] The document structure of at least one page is inconsistent.
  • [9.3] At least one list is not correctly structured.
  • [9.4] At least one quotation is not identified.
  • [10.1] At least one presentational HTML element (tag or attribute) is used.
  • [10.2] At least one piece of information inserted via CSS is not rendered by assistive technologies.
  • [10.3] At least one piece of content is not presented in a logical order in the source code.
  • [10.6] At least one link within text is not sufficiently visible.
  • [10.7] At least one visual indication of focus is not visible or does not have sufficient contrast.
  • [10.8] At least one piece of informative content is ignored by assistive technologies.
  • [10.9] At least one piece of information is conveyed solely through shape, size or position.
  • [10.11] At least one piece of content cannot be viewed without horizontal scrolling and/or loses information when the text is enlarged to 400%.
  • [11.1] At least one form field lacks a label.
  • [11.4] At least one form field is not adjacent to its label.
  • [11.5] At least one set of fields of the same type is not grouped together.
  • [11.7] The caption for at least one group of form fields is not relevant.
  • [11.9] The label of at least one form button is not relevant.
  • [11.10] The input validation for at least one field is not relevant (failure to identify required fields and/or failure to specify expected data formats)
  • [11.11] At least one error message does not provide suggestions to help correct input errors, or provides irrelevant suggestions.
  • [11.13] At least one form field does not support auto-complete.
  • [12.1] At least one set of pages does not have two navigation systems.
  • [12.2] The menu for at least one set of pages is not always in the same place.
  • [12.6] At least one group area cannot be reached.
  • [12.8] The tab order for at least one page or component is not consistent.
  • [13.1] At least one session time limit cannot be controlled.
  • [13.8] At least one piece of flashing or moving content cannot be controlled by the user.
  • [13.10] At least one feature, operable by a complex gesture, does not have an alternative operable by a simple gesture.

Content not subject to accessibility requirements

  • The ‘Brightcove’ video player is exempt (third-party content);
  • Google reCAPTCHA is exempt (third-party content);
  • The Microsoft Bing interactive map is exempt (third-party content).

 

Preparation of this accessibility statement

This statement was drawn up on 18 March 2026.

 

Technologies used to build the website

  • HTML5
  • Content management system: Salesforce Commerce Cloud (SFCC)

 

User agents, assistive technologies and tools used to check accessibility

Web page testing was carried out using the following combinations of web browsers and screen readers:

  • Firefox 147.0.4 and NVDA
  • Firefox 147.0.4 and JAWS
  • Safari 26.3 and VoiceOver (macOS 26.3)
  • Safari and VoiceOver (iOS 18.3)
  • Chrome and TalkBack (Android 14)

The accessibility check is the result of manual testing, supported by tools (dedicated CSS sheets, the HeadingsMaps and WebDeveloper Toolbar extensions, and the Colour Contrast Analyser).

 

Pages on the site that have undergone compliance checks

  • Home page
  • Legal notices
  • Accessibility
  • Contact
  • FAQ
  • Search
  • Create an account
  • Our new arrivals
  • Bags
  • Ensuring the longevity of your bag
  • Longchamp News
  • My Pliage
  • Customise
  • Basket
  • Log in - Guest login
  • Shopping journey
  • Order saved

 

Feedback and contact

It is important to note that under Article 11 of the Act of February 2005:

“a person with a disability is entitled to compensation for the consequences of their disability, regardless of the origin and nature of their impairment, their age or their lifestyle.”

Longchamp is committed to taking the necessary steps to provide access, within a reasonable timeframe, to the information and features sought by people with disabilities, whether or not the content is subject to an exemption.

Longchamp invites anyone experiencing difficulties to contact them via the contact form available on their website so that assistance can be provided (accessible alternatives, information and content provided in another format).