PERSONALISE YOUR EXPERIENCE
ONLINE SERVICES
Discover personalised assistance and enjoy an exclusive shopping experience that reflects Longchamp’s craftsmanship and attention to detail.
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DELIVERY & RETURNS
Longchamp offers fast and secure delivery for all online orders. Each item is carefully prepared and packaged with the brand’s signature touch.
HOME DELIVERY
4 business days - Free standard delivery over £110
PICK UP POINT
4 business days - Free standard delivery over £110
RETURN & EXCHANGES
To make a return, all items must be unworn/unused and in the original condition as received, with labels attached, within 30 days of the transaction.
Purchases made through our retailers (such as department stores, airport or Longchamp outlet) are not eligible for returns or exchanges at our full price boutiques or to our online store.
Personalised items (My Pliage) are final sale and cannot be returned.
RETURN IN-STORE
We offer free returns at Longchamp boutiques for both in-store and online purchases within 30 days of delivery. Find a store
SHIP YOUR RETURN
We offer free postal returns within 30 days of purchase (for online orders only).
Download your prepaid return label here.
For full details, visit our Return Policy.
For all orders placed between November 7th and December 9th, free returns extended until 9th January 2026.
CLICK & COLLECT
Free Click and Collect in your local Longchamp boutique within three (3) hours or in 4 business days, depending on product availability, starting from the order confirmation.
GIFT WRAPPING
Surprise your special someone with a Longchamp gift wrapped in our Heritage Green and Light Green gift wrapping. Make the experience even more personal by including a special note.
To receive gift wrapping, be sure to select the option at checkout and save your changes before placing the order.
PERSONALISATION
Create a Pliage that reflects your or your special someone’s personality.
Choose from four (4) iconic shapes and express your creativity on a canvas that can be customised with My Pliage.
The delivery for My Pliage personalised orders takes up to 2 to 3 weeks.
1. SELECT YOUR STYLE
Find your ideal match among our iconic shapes.
2. Dress It Up
Dive into our palette of colours and patterns.
3. Add Your Mark
Personalise your bag with your initials.
IN-STORE SERVICES
Experience the luxury of Longchamp in person by visiting one of our boutiques. Our sale assistant will be delighted to assist you in finding the perfect item while you enjoy the full range of our collection. Find a store.
NEED SOME ADVICE ?
Find answers to the most Frequently Asked Questions here.
You may also contact our Customer Service by completing our contact form.