FAQ PAGE

HOME DELIVERY

 

Dear customer,

To ensure a safe shopping experience, we are pleased to offer you a complimentary home delivery service. 

For enquiries, please reach out to aftersales@longchamp.com.sg.

 

 

 

MAISON LONGCHAMP

HOW MANY PEOPLE ARE EMPLOYED BY LONGCHAMP?

More than 3000 people work for the Longchamp group, 45% of them are employed in France.

 

HOW IS LONGCHAMP FIGHTING CONTERFEIT GOOD? HOW TO RECOGNIZE A CONTERFEIT PRODUCT?

For many years now, Longchamp has been leading a vigorous fight agaisnt conterfeit goods in order to protect its creations and know-how. Our legal team is supported by a network of lawyers in the world and cooperates with the customs services and police of many countries. The best way to be sure of buying a genuine product is to buy on www.longchamp.com or one of our authorized retail outlets. The online auction sites do not generally guarantee the authenticity of the products.

 

WHEN WAS LONGCHAMP FOUNDED ?

The brand story began in 1948 when Jean Cassegrain, the father of today's President, founded the company.

 

WHAT DOES THE HORSE LOGO STAND FOR ?

There is a famous horse race track in Paris called Longchamp. Just next door to it was an old mill that the founder of Longchamp called Cassegrain - which means ""miller"" in French - used to pass in front of every day. The company soon found its name: it being only a short trot from the mill to the miller and onto the race track, itself named Longchamp or ""long field""... the way was fore trod!

 

CAN I REQUEST FINANCIAL INFORMATION ABOUT LONGCHAMP ?

Longchamp is a privately held, unlisted family run company. Therefore it does not publish annual financial reports and does not release its financial results.

 

LONGCHAMP AND THE ENVIRONMENT

LONGCHAMP AND THE ENVIRONMENT

Our family-owned and human-sized luxury House is strongly influenced by our culture of craftsmanship, our love for beautiful materials, and our respect for each other’s work.

Longchamp’s sustainable development policy stems from this history and these values.

 

WHERE ARE LONGCHAMP PRODUCTS MANUFACTURED?

Since its creation, the House of Longchamp has opened six production sites in Western France (in the Mayenne, Vendée, Maine-et-Loire, and Orne regions). For more than 70 years, highly skilled men and women have been perpetuating the leather goods expertise of this family-owned company. In 2019, these sites employ more than 800 people, spread over 28 human-sized workshops. The craftspeople employed in these workshops all have rare expertise.

In addition to this industrial network, the House operates two production sites abroad, namely in Tunisia, and Mauritius. Lastly, the brand also works closely with partner workshops in France, China, Romania, and Morocco. Regardless of the geographical location of the workshops, the “made by Longchamp” label guarantees consistent quality in the manufacturing of the brand’s products, which all meet the same quality standards. Moreover, Longchamp transparently chooses to display the country of assembly of each model, visible on the labels inside the bags.

 

WHY DOES LONGCHAMP COMBINE QUALITY AND ENVIRONMENTAL RESPONSIBILITY?

Like all skilled craftspeople, Longchamp is committed to creating durable products, made to last. This is the House’s first responsibility towards the environment: ensuring that its customers can preserve their purchased items for a long time, take care of them, and transmit them.

Moreover, because Longchamp feels responsible for its products long after they have left the boutiques, the House is proud to ensure that they can be repaired, whenever possible. To this end, a repair service - processing 40,000 products each year, some of which are very old - is available to customers. Taking charge of used or accidentally damaged products, restoring them, and extending their lifespan by several years, is not only satisfying to customers, it also helps to preserve the environment. Longchamp has always considered that a beautiful product should be repairable and that giving it a second life is a source of pride.

 

WHERE DO THE LEATHERS USED BY LONGCHAMP COME FROM?

Longchamp’s leathers come from animals raised in Europe, Africa, and South America. Longchamp ensures that the related livestock farming does not contribute to deforestation, particularly in the Amazon rainforest.

These hides are processed by the best tanners in France, Italy, Portugal, Spain, the Netherlands, England, Uruguay, and Brazil.

 

IS THERE FUR IN THE LONGCHAMP COLLECTIONS?

The House no longer uses exotic species or farmed fur-bearing animals in the manufacture of its collections. Biodiversity, wildlife, exotic species, and endangered animals are a concern for Sophie Delafontaine, Artistic Director, who now prohibits their use in the Longchamp collections. The leathers Longchamp uses to manufacture its products exclusively come from animals, both ovine and bovine, primarily intended for food consumption.

 

ARE LONGCHAMP’S LEATHER TANNING ACTIVITIES ENVIRONMENTALLY FRIENDLY?

Longchamp’s partner tanneries use high-performance water treatment systems. Following a circular economy approach, by-products from tanning are often reused directly by the tannery or recycled via third parties. Ensuring healthy and quality products has always been essential for Longchamp. The brand is strongly committed to manufacturing safe products, free of chemicals that could harm the health of the House’s customers or employees.

 

WHAT IS LONGCHAMP'S KNOWLEDGE OF ITS SUPPLIERS AND SUBCONTRACTORS?

Loyalty is at the heart of the relationship between Longchamp and the various suppliers in its supply chain. The House has fostered a stable partnership with its suppliers of leather, textiles, buckles, accessories, and packaging - many of whom have been working with the House for more than thirty years. This long-term collaboration guarantees consistency in production and sustainable product quality.

Like Longchamp, these suppliers are family businesses. The House maintains close ties with its suppliers. Based on trust and mutual respect, these privileged relationships allow Longchamp to commit to environmental responsibility throughout its production cycle.

 

WHAT ARE LONGCHAMP’S EFFORTS TOWARDS WASTE REDUCTION?

The House is engaged in a process of continuous progress and improvement regarding waste management in its workshops, boutiques, and head offices around the world. Their waste recovery rate is one of the key indicators, monitored by the House’s Quality and Environment Department.

Longchamp has eliminated plastic wrap from its packaging items – i.e., bags, pouches, and boxes -, transforming them into recyclable products. Regarding packaging and paper, Longchamp favors FSC-certified materials, an ecolabel that guarantees sustainable forest management, the well-being of forest workers, the protection of biodiversity, and the preservation of the rights of indigenous populations.

Whenever it is possible, the brand recycles diverse materials such as scrap leather, textiles, pallets, cardboard, plastic, paper, etc., to give them a second life. Dedicated teams are setting up partnerships with various organizations to develop innovative recycling solutions. The development and production teams are also exploring the use of recycled materials in the collections.

 

WHAT MEASURES IS LONGCHAMP IMPLEMENTING TO REDUCE ITS ENERGY CONSUMPTION AND CO2 EMISSIONS?

To limit lighting needs, Longchamp’s workshops are designed to favor as much natural light as possible. The House also implements innovative insulation, heating, and air conditioning solutions to reduce its energy consumption. All Longchamp boutiques are gradually switching to LED lighting to reduce electricity consumption and heat input.

For an international company like Longchamp, air transport, both passenger and freight, is a significant cause of greenhouse gas emissions. To limit its impact, all Longchamp employees around the world have given up flying for all their trips that don’t exceed 4 hours by train. In parallel, the company is developing teleworking and video conferencing solutions to reduce travel needs.

To transport its goods, Longchamp favors maritime transport – recognized as the least polluting solution – and limits the use of air transport as much as possible. Regarding its road transport needs, the House favors service providers that try to reduce their environmental impact through the use of hybrid, electric, and natural gas vehicles.

For any other questions about Longchamp's environmental policy, please write to: csr@longchamp.com

 

PRODUCT INFORMATION

WHERE ARE LONGCHAMP PRODUCTS MADE?

Longchamp products are produced in France and abroad, primarily in our workshops in the west of France, Maine-et-Loire, Mayenne, Vendee and Orne.

Our ready-to-wear and shoes are solely produced in France and Italy. Personalized bags are solely produced in our workshop located in Segre, in the Maine-et-Loire region of France.

 

WHERE CAN I BUY LONGCHAMP PRODUCTS?

Longchamp products are available at our Longchamp boutiques, certain department stores. To find your nearest retail store, visit the store locator section.

 

IN WHICH POINT OF SALE CAN I BUY A LE PLIAGE LEATHER PERSONALIZED BAG?

You can order a Le Pliage Leather Personalized bag in the following points of sale: 

LONGCHAMP SAINT-HONORE LONGCHAMP THE EMQUARTIER LONGCHAMP GINZA LONGCHAMP LA MAISON 8 LONGCHAMP ION ORCHARD

Find out store details on our store locator

 

WHERE DOES THE LEATHER LONGCHAMP USES COME FROM?

Our leather comes mainly from France, Italy and Uruguay. We are very particular about how we select it. Our treating modes and sorting criteria are exclusive to Longchamp. Our tanneries strictly respect environmental regulations.

 

WHERE CAN I BUY LONGCHAMP AGENDAS AND/OR ORGANIZER REFILLS?

Agendas with ring openings use internationally standard paper refills. You may also order agenda and organizer refills over the phone by calling Customer Service at +65 6509 1605. The reference number for the refill is found on the last page of your agenda book.

 

HOW CAN I ENSURE THE COLOR ACCURACY OF PRODUCTS ONLINE?

We try our best to display colors of products as accurately as possible. To enhance your shopping experience, you should set your monitor to display the maximum color possible. To do this, right-click your mouse on your desktop and select properties, and in the display properties box, click on the settings. Under Color Quality, choose the highest possible setting allowed by your computer (most likely 32 bit).

Please note, Longchamp cannot be held responsible for a possible difference in color between the screen and reality.

 

HOW DO I MEASURE A LONGCHAMP BAG?

For all Longchamp products, the dimensions are as follows: Length x Height  x Width, which are shown in both centimeters and inches.
Attention: On the Le Pliage line, length and width have been measured at the base (the length between the 2 bottom corners), once the bag is opened the mesurements are from corner to corner.  For personalized items, you will find the dimensions of each model presented when you select the bag size. They are also visible in the recap on the right at all times.

After Sales Services / Repairs

IS THERE A GUARANTEE ?

Our products comply with the regulations in force. They benefit from LONGCHAMP expertise and quality. They are thus guaranteed against any manufacturing faults. If a manufacturing fault occurs, LONGCHAMP will repair your purchase free of charge, or exchange it. Exchanged items will not be returned. The LONGCHAMP guarantee obviously does not cover normal wear and tear, accidental damage or damage caused by the use of a solvent or by the abnormal use of the item. If you intend to exercise the LONGCHAMP guarantee, we recommend that you immediately contact our E-shopping Customer Service: customer.service@longchamp.com. The latter, after validation, will give you the conditions of return of your item (s). LEGAL GUARANTEES The ordered items are covered by a legal guarantee of compliance and by a guarantee against hidden defects, in accordance with legal provisions in force. You have a period of 2 years in which to invoke the above guarantees by contacting LONGCHAMP’s After-Sales Department. This period runs from the delivery of the items for the legal obligation of compliance and from the discovery of the defect for the hidden defects guarantee. If you intend to exercise the legal guarantees, we recommend that you immediately contact our E-shopping Customer Service: customer.service@longchamp.com. The latter, after validation, will give you the conditions of return of your item (s).

 

HOW DO I REQUEST TO HAVE MY LONGCHAMP PURCHASE REPAIRED?

LONGCHAMP After-Sales Service is responsible for wear repairs of your items, and for repairs covered by Legal Guarantees and the Longchamp guarantee.

To enter in contact with our After-Sales Service, we recommend that you contact us, by preference, online contact form

The defective item will need to be brought to an approved point of sale and they will send the request to our workshops, where an appropriate decision will be taken. > In case of manufacturing defect that has been observed and validated by our workshops, we repair free of charge your item or we replace it by a new item of an equivalent value.

> For worn items, the repair is paying (the price list for the most common repairs is available in all Longchamp retail outlets). We will propose you an estimate if the damage results from your fact or the fact of a third party.

> Your item will not be repaired if it is too worn. It will be thus returned to you in its condition.