PERSONALIZE YOUR EXPERIENCE
ONLINE SERVICES
Longchamp Malaysia is the only guaranteed official online site in Malaysia. Please note that we cannot provide any guarantee for items purchased from other online platforms. To ensure that you receive authentic products, we strongly recommend shopping on this official Longchamp Online Store.
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DELIVERY & RETURNS
Longchamp offers fast and secure delivery for all online orders. Each item is carefully prepared and packaged with the brand’s signature touch.
HOME DELIVERY
Complimentary delivery for all orders
Kuala Lumpur & Klang Valley : 1 - 3 working days
All other states : 3 - 6 working days
*The above shipping period is not applicable for My Pliage personalized orders.
RETURN & EXCHANGES
To make a return, all items must be unworn/unused and in the original condition as received, with labels attached, within 30 days of the transaction.
Personalised items (My Pliage) cannot be returned.
Return or exchanges will be accepted in any of our boutiques, find all the information here.
Contact us here to arrange a postal return for your online purchase.
CLICK & COLLECT
Order ahead and pick up from your local Longchamp boutique within three (3) hours or 1-3 business days, depending on product availability.
GIFT WRAPPING
Surprise your special someone with a Longchamp gift wrapped in our Heritage Green and Light Green gift wrapping. Make the experience even more personal by including a special note, which you can write at checkout. Gift wrapping is not applicable on sale items.
PERSONALISATION
Create a bag as unique as you. With customizable details, a minimalist silhouette, and plenty of room for all your essentials, My Pliage blends style and versatility. Create yours.
For personalised items, the time between order confirmation and receipt is approximately 6 to 8 weeks.
1. SELECT YOUR STYLE
Find your ideal match among our iconic shapes.
2. Dress It Up
Dive into our palette of colours and patterns.
3. Add Your Mark
Personalise your bag with your initials.
IN-STORE SERVICES
Experience the luxury of Longchamp in person by visiting one of our boutiques. Our expert staff will be delighted to assist you in finding the perfect item, and you can enjoy the full range of our collection firsthand.
AVAILABILITY
On each product page, you'll find a "Check availability in store" feature where you can check if the item you're looking for is available in one or several of our points of sale. We then recommend contacting the Store you've selected to confirm stock information and make a reservation.
RESERVATION
Online reservation is not available, but you can contact your nearest store by phone to reserve the item you're interested in.
CLIENT SERVICE
About to confirm your order but unsure about your choice of item?
Contact our client service for extra guidance at +60 3 2383 8900
AUTHENTIFICATION
Only a purchase made on our official Longchamp.com website, in a Longchamp Store or from an authorised distributor (concession in a department store or retailer) can guarantee the authenticity of an item.
An original invoice is issued at the time of purchase, whether made online or in one of our Stores.
We can neither guarantee nor verify the authenticity of an item bought outside of an official point of sale.
OFFICIAL WEBSITE (now live in web)
Recently, we have been informed about the existence of numerous fraudulent Longchamp websites and social media accounts in Malaysia impersonating Longchamp, and received queries regarding orders placed via these channels. Unfortunately, we do not have visibility over these orders and cannot guarantee the authenticity of the products offered by these unauthorized channels.
We strongly advise you to purchase Longchamp products only from our official website or in our boutiques to ensure the authenticity and quality of the merchandise. You may also find the official social media channels on our official website.
E-INVOICING (now live in web)
Only a purchase made on our official Longchamp.com website, in a Longchamp Store or from an authorised distributor (concession in a department store or retailer) can guarantee the authenticity of an item.
An original invoice is issued at the time of purchase, whether made online or in one of our Stores.
We can neither guarantee nor verify the authenticity of an item bought outside of an official point of sale.