Placing an order on Longchamp.com
-
Here is a step-by-step guide to help you complete your order on Longchamp.com.
1 - Find your item whilst browsing through the categories. Already have an item in mind? Search for it using the search bar at the top of the website.
2 - Once you've chosen your item, add it to your cart and enter your desired quantity. All orders are limited to a maximum total amount of RM$ 50,000 incl. tax if applicable (excluding any shipping costs or customs duties) per customer, and cannot contain more than:
- three (3) identical items (item, identical material and colour); and/or
- ten (10) items in total.What's more, one customer can only purchase twenty (20) items over a period of twelve (12) consecutive months, regardless of what those items are.
3 - If you'd like, you can add gift wrapping and a card with a personalised message
4 - Create an account if desired – this will allow you to track the progress of your order
5 - Enter your shipping and billing address
6 - Enter your bank details in our secure area and accept our General Conditions of Sale.
Once you've completed your order, a thank you page will appear displaying your order number, confirming that your order has been successfully placed.Once your order has gone through, you'll receive a printable order confirmation email in lieu of a purchase order containing:
- our general conditions of sale;
- the contact details of our Online Sales Service;
- information about the right of withdrawal;
- the withdrawal form (appended to the General Conditions of Sale);
- the Returns/Exchanges Policy.You'll also receive a shipping confirmation email once your order has been dispatched.
You can access the invoice via your customer account once your order has been dispatched. -
All orders are limited to and cannot contain more than:
- Three (3) identical items (item, identical material, and color);
- and/or Ten (10) items total within thirty (30) consecutive days;
- and/or Five (5) personalized items within thirty (30) consecutive days.
-
Our Customer Service team are happy to help! We invite you to contact us via this contact form or by e-mail customerservice@longchamp.com.my
-
If you're struggling to access the pages on our website, your browser may have remembered some information that is out of date.
We recommend clearing your cache using Ctrl + Shift + Delete for Google Chrome, Internet Explorer and Firefox.
If your problems persist, we invite you to contact our Customer Service team by completing this contact form.
-
You can find all of our General Conditions of Sale here.
