Payment and Invoicing

You can pay for your order using the following payment methods:

- Debit/credit card (Visa, Mastercard, JCB)

For security reasons, you may be redirected to a 3D Secure page to confirm that you are the cardholder.

Your bank may ask you to enter a unique code sent by SMS or generated by its security app. 

Once validated, your payment will be authorized and your order completed.

This verification is managed by your bank. For any issues, please contact them directly.

You can make your purchases with complete peace of mind; the confidentiality of the bank details you send via the website to a registered bank is protected within a secured system (SSL protocol).
Payment card numbers are not stored on our website but on a secure bank site.
For electronic payments, and in order to prevent fraudulent online payments, we will verify the reliability of the information entered by you when placing your order.
Therefore, we will check that the credit/debit card address matches the billing address.
We also reserve the right to request additional information or documents (photocopy of some ID, proof of address, etc.) to confirm your purchase and send your parcel. These requests will be made by email or phone:
For orders where the shipping address does not match the billing address;
For new customers;
For orders over one thousand (1,000) RM$.
We remain the owners of the sold items until the complete payment of the price, including tax, shipping fees and customs duties, if applicable.

If your payment fails to go through, you can try again via another payment method or contact your bank.                                

If you're still having issues completing your order, we invite you to contact our Customer Service team by completing the contact form or by e-mail customerservice@longchamp.com.my

For all orders placed online, the invoice will be available online the day it is shipped.