LONGCHAMP'S RETURN AND EXCHANGE POLICY

24 Jul 2026

LONGCHAMP COMPANY LIMITED reserves all rights to assert, interpret, update and edit this policy. In case of dispute, the company's instructions shall prevail.

Can I return or exchange my item(s)?

 

Longchamp items purchased in Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its affiliates can be returned or exchanged, subject to the following terms and conditions. Please note that the terms of this policy do not apply to defective items or to items purchased online. In the latter case, please refer to our online’s terms and condition of sale.

 

Any item(s)’ return or exchange is, in any case, subject to the provision of the original invoice / receipt of purchase.

 

Please note that, unless there is an apparent and effective defect, no return or exchange is allowed regarding:

  • item(s) purchased in outlet stores, multi-brand retailers’ point of sale or airport and duty-free stores (for these item(s), please refer to your seller’s return and exchange policy);
  • personalized item(s) (e.g. My Pliage or personal products such as but not limited to swimwear, underwear, socks, perfume, sunglasses etc.) given their unique and personal nature and usage;
  • item(s) used, worn, washed, damaged or altered (LONGCHAMP COMPANY LIMITED reserves the right to assess the current state of the item(s));
  • item(s) which are not (i)complete (manual, accessories, etc.) and / or (ii) in their original condition, with their original packaging. 

How long do I have to return / exchange my item(s)?

 

You have a maximum of thirty (30) days from the date of purchase of your Longchamp item(s) (see date on your invoice / receipt) to return or exchange it/them. 


Where can I return / exchange my item(s)?

 

  • Exchange


You can exchange your item(s) to any of the Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its affiliates : Please refer to Longchamp’s “boutiques” list in our store locator webpage. 

 

  • Return


You can return your item(s) to any of the Longchamp Boutiques operated by LONGCHAMP simplified joint-stock company or its local affiliates located within the same country / market of your initial purchase : Please refer to Longchamp’s “boutiques” list in our store locator webpage. 

Under what conditions the return or exchange will take place?


  • Exchange

 

Exchange value of your item(s) is based on its(their) purchasing price as indicated on your sale receipt:

 

The item(s) that you wish to receive in exchange is of a higher value: you must pay the difference between this / these item(s) and the exchange value of your item(s);


The item(s) that you wish to receive in exchange is of a lower value:

  1. If the difference is higher than [MYR] [500], store credit will be issued;
  2. If the difference is lower than [MYR] [500], it will be refunded under the same conditions as those described below, i.e. refund will be done using the same the payment method used for the initial transaction and within fourteen (14) days.

 

  • Return

 

Any return of item(s) gives rise, at the customer's discretion, to a refund or to the issue of a store credit.

 

In case of refund, we undertake to fully refund you the value paid for the returned item(s) as soon as possible and no later than fourteen (14) days following your return.

 

The refund will be done using the same the payment method used for the initial transaction.

 

In case a store credit is issued, please refer to the next section “Under what conditions can I use my Store Credit?”

Under what conditions can I use my Store Credit?



Store credit is valid for 12 months from the date it is issued and on presentation of the original receipt. Any unused store credit will be forfeited after 12 months. The validity of store credit date cannot be extended.

 

Store credit can be used to buy new or discounted item(s).

 

Store credit can only be used in Longchamp Boutiques operated by LONGCHAMP COMPANY LIMITED which are located in the same country as the one that issued the store credit.

 

Store credit cannot be exchanged, redeemed for cash or transferred to another person.

 

If the value of your purchase is less than the value of the store credit, then the remaining amount of the store credit will be kept with the same validity date as original receipt.

 

Purchase amounts that exceed the value of the store credit will require an additional payment for the balance due.