When was Longchamp founded?

Longchamp’s story began in 1948 when Jean Cassegrain, the father of today's President, began to craft luxury leather smoking pipes. After several successful years offering the finest smoke products in France, the company began to create small leather goods and eventually expanded the collection to include women’s handbags, luggage, ready-to-wear, shoes and men’s leather collections. What began as a small smoke shop, known for its expertise and excellent craftsmanship, soon expanded to a major luxury brand.

What does the horse logo stand for?

The emblematic horse logo is a symbol of the company’s inception. There is a famous horse race track in Paris called Longchamp or "long field." Just next door was an old mill that Monsieur Cassegrain - which means "miller" in French - used to pass in front of every day. The company soon found its name: it being only a short trot from the miller and onto the race track, the way was fore trod!

How many people are employed by Longchamp?

More than 3000 people work for Longchamp and 45% of them are employed in France.

Tracking the shipment of my order

Our carriers are committed to delivering your order within the below times, according to the option you chose:
- Home Delivery: 1 to 2 working days (Kuala Lumpur and Klang Valley; 3 to 6 working days (all other regions)
- Delivery to Store: 1 to 4 working days (depending on available stock in store)
An order shipment email will be sent to you once your parcel is with our carrier.

Here you can find the tracking number and a link to our carrier's website to track the delivery of your Longchamp order.

You can also use our dedicated Track my order section by entering your order number, email address and billing postcode in the relevant fields.

The tracking number of your parcel and the link to our carrier's website will also be available .
A shipping confirmation email will be sent to you once your parcel is with the carrier.

If you haven't received one, we invite you to check the junk folder of your inbox. If it isn't in there either, go to My account and check My orders for:

- the status of your order

- the summary of the items ordered

- the tracking number for your parcel with a link to the carrier's website
Once you have received your order, systematically check the condition of your parcel, that the item you ordered is in good condition and that it corresponds to your order.
If you notice that your parcel or item has been damaged, we invite you to indicate this on the delivery slip of the carrier and to contact our Customer Service team by filling out this contact form.
We also recommend keeping the shipping packaging.

Remember to tell us about the damage found (if the parcel is damp, ripped, open, etc.). In any case, you have three (3) days, excluding holidays, from receiving your parcel to notify the carrier of your issues by extra-judicial act or registered mail.

Specific recommendations regarding UPS: The recipient's digital signature, as well as its reproduction, is proof that all parcels have been delivered and the parties recognise this signature has the same legal value as a traditional signature on paper. Upon delivery, the damages or spoliations must be specified by the recipient, written precisely and completely, signed and dated on the delivery slip.

If the delivered item(s) do not match your order, you can return them by following the steps outlined in the Return and exchange an online order section.

My wishlist

My wishlist

Tracking the shipment of my order

Didn't find the answer to your question ?

Tracking the shipment of my order

When will my order be delivered?

How can I track the shipment of my order?

Where can I find the tracking number for my parcel?

What should I do when I receive my order?

Didn't find the answer to your question ?