Placing an order on Longchamp.com
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Here is a step-by-step guide to help you complete your order on Longchamp.com.
1 - Find your item(s) by browsing through the categories and filters. Already have an item in mind? Search for it using the search bar at the top of the website.
2 - Once you've chosen your item(s), add it to your cart and enter your desired quantity. All orders are limited to and cannot contain more than:
- Three (3) identical items (item, identical material, and color); and/or
- Ten (10) items in total and/or
- Twenty (20) items in any styles in total within twelve (12) month;
3 - If you'd like, you can add gift wrapping and a card with a personalized message.4 - Create an account if desired – this will allow you to track the progress of your order.
5 - Enter your shipping and billing address.
6 - Enter your bank details in our secure area and accept our General Conditions of Sale.
Once you've completed your order, a thank you page will appear displaying your order number and confirmation that your order has been successfully placed. Once your order has gone through, you'll receive a printable order confirmation email containing:
- our General Conditions of Sale.
- the contact details of our Online Sales Service.
- information about the right of withdrawal.
- the withdrawal form (appended to the General Conditions of Sale).
- the Returns/Exchanges Policy.
You'll also receive a shipping confirmation email once your order has been dispatched.
You can access the invoice via your customer account once your order has been dispatched. -
All orders are limited to and cannot contain more than:
- Three (3) identical items (item, identical material, and color);
- and/or Ten (10) items total within thirty (30) consecutive days;
- and/or Five (5) personalized items within thirty (30) consecutive days.
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Our Customer Service team is happy to help! We invite you to contact us via this contact form or dial at +852 3185 2148.
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If you're struggling to access pages on our website, your browser may have remembered some information that is out of date.
We recommend clearing your cache using Ctrl + Shift + Delete for Google Chrome, Internet Explorer, and Firefox. If your problems persist, we invite you to contact our Customer Service team by completing this contact form. -
You can find all of our General Conditions of Sale here.