PERSONALIZE YOUR EXPERIENCE
ONLINE SERVICES
Discover personalized assistance and enjoy an exclusive shopping experience that reflects Longchamp’s craftsmanship and attention to detail.
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DELIVERY & RETURNS
Longchamp offers fast and secure delivery for all online orders. Each item is carefully prepared and packaged with the brand’s signature touch.
HOME DELIVERY
Ground (Free): 5-7 business days
Express ($22 CAD): 2-3 business days
*The above shipping times do not apply to My Pliage personalized items.
HOLIDAY ORDER DEADLINES
Guaranteed Holiday Delivery for standard items (Order by noon EST):
Ground (Free): December 15
Express ($22 CAD): December 19
RETURNS & EXCHANGES
Items must be unworn/unused, in original condition with labels, and returned within 30 days of purchase with the original invoice in the country of purchase.
Purchases from retailers, outlets, or airports cannot be returned or exchanged at boutiques or online.
Personalized items (My Pliage) are final sale.
RETURN IN-STORE
We offer free returns at Longchamp boutiques for both in-store and online purchases within 30 days of delivery. Find a store
SHIP YOUR RETURN
(only for online orders)
You can easily obtain a return label for a flat fee of $5.95 via our contact form. However, please note that this fee will be subtracted from the total amount you receive as a refund, which corresponds to the total value of the products being returned.
For full details, visit our Return Policy.
HOLIDAY SEASON
During the holiday season, all online and in-store purchases made between November 25 and December 25 are eligible for an extended return and exchange period until January 25.
CLICK & COLLECT
Order ahead and pick up from your local Longchamp boutique within three (3) hours or 2-3 business days, depending on product availability.
GIFT WRAPPING
Surprise your special someone with a Longchamp gift wrapped in our Heritage Green and Light Green gift wrapping. Make the experience even more personal by including a special note.
To receive gift wrapping, be sure to select the option at checkout and save your changes before placing the order.
Please note sale items do not qualify for gift wrapping.
PERSONALIZATION
Create a Pliage that reflects your or your special someone’s personality.
Choose from four (4) iconic shapes and express your creativity on a canvas that can be customized with My Pliage Signature.
Please be aware that delivery for My Pliage personalized orders takes up to 4 to 6 weeks.
HOLIDAY ORDER DEADLINES
During the holiday season, place your personalized My Pliage order by November 24 to receive it by December 24.
IN-STORE SERVICES
Experience the luxury of Longchamp in person by visiting one of our boutiques. Our expert staff will be delighted to assist you in finding the perfect item while you enjoy the full range of our collection firsthand. Find a store
AVAILABILITY
On each product page, you’ll find a “Check availability in store” feature that allows you to see whether an item is currently available at one or more of our points of sale. We recommend contacting your selected store to confirm availability and arrange a reservation or complete your purchase through our Click & Collect service at checkout.
RESERVATION
Online reservations are not available, but you can use our Click & Collect service by ordering online for in-store pickup. You may also contact your nearest store by phone to reserve the item you're interested in.
CLIENT SERVICE
Have questions? Visit our FAQ for more information. FAQ
For any other inquiries, our Customer Service team is available via the contact form or by phone at 888‑828‑8081: Monday–Friday, 9 AM–10 PM EST, and Saturday–Sunday, 9 AM–5 PM EST.
AUTHENTICATION
Only purchases from Longchamp.com, boutiques, or authorized distributors are guaranteed authentic. An original invoice is provided at purchase.
We can neither guarantee nor verify the authenticity of an item bought outside of an official point of sale.