When was Longchamp founded?

Longchamp’s story began in 1948 when Jean Cassegrain, the father of today's President, began to craft luxury leather smoking pipes. After several successful years offering the finest smoke products in France, the company began to create small leather goods and eventually expanded the collection to include women’s handbags, luggage, ready-to-wear, shoes and men’s leather collections. What began as a small smoke shop, known for its expertise and excellent craftsmanship, soon expanded to a major luxury brand.

What does the horse logo stand for?

The emblematic horse logo is a symbol of the company’s inception. There is a famous horse race track in Paris called Longchamp or "long field." Just next door was an old mill that Monsieur Cassegrain - which means "miller" in French - used to pass in front of every day. The company soon found its name: it being only a short trot from the miller and onto the race track, the way was fore trod!

How many people are employed by Longchamp?

More than 3000 people work for Longchamp and 45% of them are employed in France.

Track my order

If your payment is accepted, you will be automatically redirected to an order confirmation page with an order number.

At the same time, you'll receive an email confirming that your order has been placed and is awaiting preparation.

Check your junk folder if the email is slow to arrive.

We then invite you to sign into your Account and go to My orders to view your order details and track its status.

If you are not redirected to the order confirmation page and you haven't received confirmation via email (we recommend checking your junk folder first), you can contact our Customer Service team by filling out this contact form or calling them on +44 20 7493 8500.
Your order number can be found on the thank you page that appears once you've placed your order. It can also be found in your order confirmation email, on your Longchamp customer account in My orders and on the invoice.
To find out if your order has been registered, we invite you to go to My account and My orders.

There are 4 order statuses:

- Being prepared: Your order has been successfully placed and is being handled by our preparation team in the Workshops

- Shipped: Your order has just left our Workshops and has been handed over to the carrier. You should also have received a shipping confirmation email with the tracking number of your parcel

- Cancelled: Your order will not be shipped and the transaction total will not be debited from your payment card.
If you haven't created an online account when placing your order on Longchamp.com, you can check on the status of your order by going to the Track my order section. You will have to enter your order number, the email address you used to place the order and the billing address postcode.

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