When was Longchamp founded?

Longchamp’s story began in 1948 when Jean Cassegrain, the father of today's President, began to craft luxury leather smoking pipes. After several successful years offering the finest smoke products in France, the company began to create small leather goods and eventually expanded the collection to include women’s handbags, luggage, ready-to-wear, shoes and men’s leather collections. What began as a small smoke shop, known for its expertise and excellent craftsmanship, soon expanded to a major luxury brand.

What does the horse logo stand for?

The emblematic horse logo is a symbol of the company’s inception. There is a famous horse race track in Paris called Longchamp or "long field." Just next door was an old mill that Monsieur Cassegrain - which means "miller" in French - used to pass in front of every day. The company soon found its name: it being only a short trot from the miller and onto the race track, the way was fore trod!

How many people are employed by Longchamp?

More than 3000 people work for Longchamp and 45% of them are employed in France.

Tracking the shipment of my order

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It all depends on the selected delivery method. Once your order is confirmed, you will receive an email informing you of its shipment within a maximum of 48 hours.

Track your delivery from your online account or by clicking here for guest orders.

Here are the delivery times according to your delivery method:

* Standard UPS home delivery: 5 to 6 business days

* Express UPS home delivery: 2 business days
Once your order is confirmed, you will receive an email informing you of its shipment within a maximum of 48 hours with a tracking link.

Then, the carrier will contact you to inform you of your upcoming delivery and offer you the option to change the location or time of the delivery.

You can also track your delivery from your online account or by clicking here for guest orders.
Please refer to the tracking information sent by email once your order has shipped.
For any delivery issues, contact our Customer Service by clicking on this link.

All deliveries are secure and require either an ID or a unique code provided by our carrier.
Do not share this code, and avoid asking the courier to leave your package unattended; instead, please reschedule the delivery if you will be absent.

Reports of non-delivery will be investigated with our carrier. Refunds may be declined for orders confirmed as delivered.
Once you have received your order, systematically check the condition of your parcel, that the item you ordered is in good condition and that it corresponds to your order.

If you notice that your parcel or item has been damaged, we invite you to indicate this on the delivery slip of the carrier and to contact our Customer Service team by filling out this contact form or calling +44 20 7493 8500.

Upon delivery, the damages or spoliations must be specified by the recipient, written precisely and completely, signed and dated on the delivery slip. If the delivered item(s) do not match your order, you can return them by following the steps outlined in the Return and exchange an online order section.

Tracking the shipment of my order

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