Our Stores and Points of Sale

Click on the location icon at the top right of our Longchamp.com website. You will find all our boutiques along with their opening hours and contact information.

Any item can be exchanged or refunded within 30 days, provided it is unused and complies with our general terms and conditions of sale. You may request an exchange at any Longchamp boutique, upon presentation of your proof of purchase.

Where would you like to make your exchange?

Longchamp boutique:
We can offer an exchange for any item purchased in a Longchamp boutique.
Outlet purchases are excluded.

 

Department store concession:
We can offer an exchange only at the same department store where your purchase was made.
Excludes purchases made in Longchamp boutiques, outlets, on Longchamp.com, or in airport stores.
Please note that purchases made at Harrods can only be refunded within 14 days of purchase.

 

Outlet boutique:
Our outlet boutiques carry items from previous collections. We do not offer returns or exchanges on these items.
Items from the current collection purchased in an outlet boutique may only be exchanged at the same location."

Any purchase made in a Longchamp store in the United Kingdom can be refunded within 30 days. You may request a refund at any of our Longchamp boutiques located in the United Kingdom; this excludes department stores, resellers, outlet stores, and boutiques located within airports. 

For purchases made in a concession, the refund must be requested at the same concession branch. Please note that purchases made at Harrods can only be refunded within 14 days of purchase.

You can find all details about our boutiques and authorized retailers by clicking here.