Amending and cancelling orders

Once your order is confirmed, it can no longer be modified.

However, you have a 15-minute window to cancel it completely by contacting our Customer Service.

If you wish to add information to your delivery address, you can do so directly on the carrier’s website once your order has been shipped. You will receive a dispatch email to update your delivery address and track your order.

You may ask for cancellation before your order is shipped. We will do our utmost to satisfy your demand but cannot certify it.

The payment and confirmation correspond to a single order: one shipping address and one billing address.

You can order up to 10 pieces, including no more than 3 identical items.

We're truly sorry that your order has been cancelled.

This cancellation might be due to a number of reasons:

- If your order is temporarily out of stock, it might (in very exceptional circumstances) be cancelled by our Workshops.

- Following verification of the information entered when placing your order, our payment platform may cancel your order.

 

Should one of these two situations arise, you will receive an email informing you of the cancellation of your order and the reason why.