When was Longchamp founded?

Longchamp’s story began in 1948 when Jean Cassegrain, the father of today's President, began to craft luxury leather smoking pipes. After several successful years offering the finest smoke products in France, the company began to create small leather goods and eventually expanded the collection to include women’s handbags, luggage, ready-to-wear, shoes and men’s leather collections. What began as a small smoke shop, known for its expertise and excellent craftsmanship, soon expanded to a major luxury brand.

What does the horse logo stand for?

The emblematic horse logo is a symbol of the company’s inception. There is a famous horse race track in Paris called Longchamp or "long field." Just next door was an old mill that Monsieur Cassegrain - which means "miller" in French - used to pass in front of every day. The company soon found its name: it being only a short trot from the miller and onto the race track, the way was fore trod!

How many people are employed by Longchamp?

More than 2,200 people work for Longchamp and more than half of them are employed in France.

Payment and Invoicing

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You can pay for your order using the following payment methods:

- Debit/Credit Card (Visa, Mastercard, American Express, JCB, Discover, and Diners Club)
- PayPay
- Klarna
3D Secure is an additional way of protecting your online purchases.

After entering your card details, you'll be asked for a code to validate your payment. This code will be sent to you by your bank via SMS. If the phone number provided is incorrect, we invite you to contact your bank directly.
You can make your purchases with complete peace of mind; the confidentiality of the bank details you send via the website to a registered bank is protected within a secured system (SSL protocol).

Payment card numbers are not stored on our website but on a secure bank site.

For electronic payments, and in order to prevent fraudulent online payments, we will verify the reliability of the information entered by you when placing your order. Therefore, we will check that the credit/debit card address matches the billing address.

We also reserve the right to request additional information or documents (photocopy of ID, proof of address, etc.) to confirm your purchase and send your parcel.

These requests will be made by email or phone:

- For orders where the shipping address does not match the billing address.
- For new customers.

We remain the owners of the sold items until the complete payment of the price, including VAT, shipping fees, and customs duties.
If your payment fails to go through, you can try again via another payment method or contact your bank. If you're still having issues completing your order, our Customer Service team is available to help Monday-Friday 9 am-10 pm, and Saturday-Sunday 9 am-5 pm EST. via filling out this contact form, calling (888) 828-8081, or emailing customercare@longchamp.com.
For all orders placed online, the invoice will be available online the day it is shipped.

Payment and Invoicing

What payment methods are available?

What is 3D Secure ?

Is it safe to provide my personal information?

What should I do if my payment has been refused?

How do I get an invoice?

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