Amending and cancelling orders
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If you wish to cancel your order, please contact our Customer Service team as soon as possible, and we will do our best to assist you.
You can reach us by calling (888) 828‑8081.
Our team is available Monday–Friday from 9 am to 10 pm, and Saturday–Sunday from 9 am to 5 pm (EST).Please note that if your order has already been processed or shipped, cancellation will no longer be possible. However, returns are accepted (except for My Pliage items) once your order has been delivered. You can learn more about our return policy here.
Personalized items - My Pliage
Orders for personalized My Pliage items may be cancelled within 48 hours of purchase. We invite you to contact our Customer Service team as soon as possible.
After this period, the order can no longer be modified or cancelled.
Please note that personalized items are final sale and are not eligible for returns or exchanges.
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Once your order is placed, it can no longer be modified. If you need to make a change, you will need to cancel the order and place a new one. We encourage you to contact our Customer Service team as soon as possible, and we will do our best to assist you.
If you would like to change your shipping address, please contact our Customer Service team as soon as possible by calling (888) 828‑8081. Our team is available Monday–Friday from 9 am to 10 pm, and Saturday–Sunday from 9 am to 5 pm (EST).
Please note that if your order has already been processed or shipped, changes may no longer be possible. However, returns are accepted (except for My Pliage items). You can learn more about our return policy here.
Personalized Items – My Pliage
Orders for personalized My Pliage items may be modified within 48 hours of purchase.
We invite you to contact our Customer Service team as soon as possible.
After this period, the order can no longer be modified or cancelled. Please note that personalized items are final sale and are not eligible for returns or exchanges.
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If your order includes multiple items, it may be shipped in separate packages, depending on product availability.
In this case, you will be notified by email when each package is shipped, along with the relevant tracking information.
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We’re truly sorry that your order has been canceled. This cancellation may be due to one of the following reasons:
- If an item in your order becomes temporarily out of stock, it may, in very exceptional circumstances, be canceled by our Distribution Centers.
- Invalid payment information. As part of our standard security measures, we verify the payment details provided during checkout. This verification helps protect both our customers and our company from potentially fraudulent activity.
If one of these situations occurs, you will receive an email informing you of the cancellation of your order, along with the reason.
If you have any questions or would like further assistance, please do not hesitate to contact our Customer Service team by completing our Contact Form, calling (888) 828‑8081, or emailing customercare@longchamp.com.
Our team is available Monday–Friday from 9 am to 10 pm, and Saturday–Sunday from 9 am to 5 pm (EST).
