Your purchases must be paid for by payment card when ordering. Accepted payment methods include Carte Bleue, Visa, Eurocard/Mastercard and American Express.
Your card will be debited:
- For My Pliage items: six (6) days after your order has been placed, in the order currency;
- For collection items: No later than ten (10) days after your order has been placed, in the order currency.
Your purchases are entirely secure. Any information that you send via the website is transmitted confidentially to an approved banking institution, and is protected by a secure SSL environment.
We do not store payment card numbers on our website – they are stored on the secure bank website.
In order to prevent payment card fraud through online payments, we verify the credentials of the information that you provide when placing your order.
We also verify that the payment card address matches the billing address.
We also reserve the right to request additional information or documents (photocopy of ID, proof of address etc.) in order to confirm your purchase and dispatch your parcel. Such requests will be made by e-mail or phone, in the following cases:
- For an order with a delivery address which does not match the billing address;
- For new customers;
- For orders of two hundred (200) euros or more.
We shall retain full ownership of the items sold until the full amount has been paid, including VAT and any shipping costs or customs duties.
YOUR PAYMENT HAS BEEN REFUSED
If your payment has not been successful, please feel free to place your order using another payment method or contact your bank.
If you are still unable to pay for your order, please contact our Customer Service at firstname.lastname@example.org. Our team will be happy to help you.
Longchamp does not offer gift cards as a means of payment.