Longchamp x ToiletPaper S Travel bag Black - Canvas

Contact our Customer Service Specialists here or call (888) 828-8081.

We're available Monday-Friday 9 am-10 pm, and Saturday-Sunday 9 am-5 pm EST.

For delivery by December 24th, please place your order by the following dates:

Ground: December 15th

Express: December 19th  

All Ground orders are processed within 1 – 2 business days. Express orders must be placed before 12:00 PM EST Monday-Friday to ship out the same day, this excludes holidays.

**Please note that some orders may require payment verification which can slightly delay your order’s processing time.

Unfortunately, we do not ship to P.O. Box, APO/FPO addresses, or Freight Forwarding company addresses. We require a physical street address for the delivery of our products to ensure secure and timely shipping to your designated location. 

For security reasons, purchases over $400 CAD and personalized orders will require a signature from the recipient when delivered. 

OUR STANDARD PACKAGING

Opt for packaging with low environmental impact and minimal packaging waste. The packaging is made from recycled materials.

OUR GIFT PACKAGING

- The gift packaging brings together LONGCHAMP’s traditional Heritage Green with Light Green, which embodies the brand's energy and creativity.

- Personalise your gift with a message.

- This packaging is FSC certified.

*Sale items and those from our Previous Collections do not qualify for gift wrapping.

For credit card verification, you must enter your billing address exactly as it appears on your credit card statement.

Any purchase made between November 24 to Dec 25, 2023, can be returned until January 25, 2024.

Our Returns Policy is outlined as follows:

- We happily accept returns for items that are in new, unworn, and perfect condition.

- Items must be returned within 30 days of purchase.

- Returns must be accompanied by the original invoice and should be made in the country of purchase.

- Please note that personalized items are considered Final Sale and cannot be returned.

We strive to ensure a smooth and satisfactory return experience for our customers.

Exchanges:

- We regret to inform you that online exchanges are currently unavailable. However, we are pleased to offer in-person exchanges at our Longchamp boutiques. To locate the nearest boutique, kindly utilize ourStore Locator feature.

- Please be aware that products purchased on our website cannot be returned or exchanged at our retailers, department stores, airport locations, or Longchamp outlets.