When was Longchamp founded?

Longchamp’s story began in 1948 when Jean Cassegrain, the father of today's President, began to craft luxury leather smoking pipes. After several successful years offering the finest smoke products in France, the company began to create small leather goods and eventually expanded the collection to include women’s handbags, luggage, ready-to-wear, shoes and men’s leather collections. What began as a small smoke shop, known for its expertise and excellent craftsmanship, soon expanded to a major luxury brand.

What does the horse logo stand for?

The emblematic horse logo is a symbol of the company’s inception. There is a famous horse race track in Paris called Longchamp or "long field." Just next door was an old mill that Monsieur Cassegrain - which means "miller" in French - used to pass in front of every day. The company soon found its name: it being only a short trot from the miller and onto the race track, the way was fore trod!

How many people are employed by Longchamp?

More than 2,200 people work for Longchamp and more than half of them are employed in France.

Repairs

Longchamp is dedicated to extending the life of its pieces through repairs, ensuring customer satisfaction while upholding our commitment to environmental responsibility.

To use our After-Sales Service, please visit your nearest Longchamp boutique or certified retailer. You may also contact our Repair Center at (888) 216-0103 (Mon-Fri, 9 AM - 5 PM EST) or email customercare@longchamp.com. If you have your proof of purchase, we recommend including it with your item.

When your item arrives at our Repair Center:

- If a manufacturing defect is found, we will repair or replace it free of charge with an item of equivalent value.

- For items showing wear, repairs are available for a fee (a price list is available in-store), and you’ll receive a quote after evaluation.

- If the item is too worn for repair, it will be returned in its original condition.

Click here to learn more about our Workshops and expertise.
The corners on this line of bags are more sensitive to friction and impact, so wearing on the corners of your Pliage bag is not unusual. Our Repair Center can take the worn corners of your item in if the damage covers a small area. This repair will make the bottom of your item slightly smaller.

To have this repair done, we invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help. Additionally, you can contact our Customer Service team by emailing customercare@longchamp.com, or calling (888) 828-8081 Monday-Friday from 9 AM to 5 PM EST and Saturday-Sunday from 9 AM to 5 PM.

Find your nearest store to drop off your item(s): here.
Since the zipper on your item is a frequently used feature, it may need replacing and our Repair Center is more than happy to replace it.

To have this repair done, we invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help. Additionally, you may contact our Customer Service team by emailing customercare@longchamp.com or calling (888) 828-8081 Monday-Friday from 9 AM to 10 PM EST and Saturday-Sunday from 9 AM to 5 PM EST.

Find your nearest store to drop off your item(s): here.
If the handles or strap on your item need repairing or replacing, it should be sent to our Repair Center.

We invite you to contact or visit your nearest Store, where our sales advisors would be delighted to help. Additionally, you may contact our Customer Service team by filling out this contact form, emailing customercare@longchamp.com, or calling (888) 828-8081 Monday-Friday from 9 AM to 10 PM EST and Saturday- Sunday from 9 AM to 5 PM EST.

Find your nearest store to drop off your item(s): here.
If you'd like to replace worn or broken wheels on your luggage, our Repair Center can give your travel companion a new lease on life.

To have this repair done, we invite you to contact or visit your nearest store, where our sales advisors would be delighted to help. Additionally, you may contact our Customer Service team by emailing customercare@longchamp.com or calling (888) 828-8081 Monday-Friday from 9 AM to 10 PM EST and Saturday-Sunday from 9 AM to 5 PM EST.

Find your nearest store to drop off your item(s): here.

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Repairs

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Repairs

How do I have a Longchamp item repaired?

The corners of my Le Pliage bag are worn out - can they be repaired?

The zipper on my item broke- can it be replaced?

The handles/straps on my bag are damaged - what can I do?

The wheels on my luggage are broken - can you replace them?

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