Changing order delivery details
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All modifications to shipping addresses should be made immediately before your order has been processed and shipped. To modify shipping addresses please contact our Customer Service team within one (1) hour of order placement. Please call (888) 828-8081 or email customercare@longchamp.com Monday-Friday from 9 am-10 pm, Saturday-Sunday 9 am - 5 pm EST.
We cannot guarantee that the shipping address of your order can be modified if your parcel has already been shipped out.
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Unfortunately, at this time Longchamp US does not offer Collection Point pick-up
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The choice of delivery store is final and definitive; we won't be able to change this once your order has been confirmed. If you no longer want to have your order delivered to the Store you selected, please contact our Customer Service team by filling out this contact form, emailing customercare@longchamp.com, or calling (888) 828-8081 Monday-Sunday from 9 am-10 pm, Saturday-Sunday 9 am - 5 pm EST.