Our Stores and Points of Sale

Discover your nearest or most accessible store or point of sale in our Point of sales section.

Any purchase made can be exchanged within 30 days. You can exchange your item in a LONGCHAMP store of your choice, excluding department stores, outlet stores and airport stores.

Where would you like to make your return?

 

Returns by post: 
Only online orders can be returned by post. You can download your returns label here.

 

Longchamp boutique: 
We can offer you an exchange or refund for any purchase made in our Longchamp boutiques or on Longchamp.com.This excludes any purchases made in our outlet boutiques.

 

Department stores': 
We can offer you an exchange or refund of your item, only in the same department stores' where you made your purchase.This excludes purchases made in a Longchamp boutique, outlet, Longchamp.com or airport.

 

Outlet boutiques: 
Our outlet boutiques sell items from previous collections. We do not offer returns or exchanges. Items from the current collection purchased in an outlet boutique can only be exchanged at the same point of sale.

You may return any purchase for a refund within 30 days of the transaction. Refunds can be processed at any LONGCHAMP boutique, with the exception of department stores, outlet stores, and airport locations. To complete the return, customers must visit a LONGCHAMP boutique in person. For purchases made at a retail boutique, we recommend returning the item to the same store where it was originally purchased. However, refunds can also be processed at other LONGCHAMP boutiques within the same country. Please note, for items purchased at a franchise or concession store, the return must be made at the same location where the purchase was made.

More information to come.