Returning and exchanging an online order - FAQ

Your satisfaction is our priority.

 

We will gladly accept your returns by post*. You have thirty (30) calendar days from receiving your item(s) to exercise your right of withdrawal (if an order contains several items delivered separately, this period of time is effective from when you receive the last item). In any case, your item should be returned complete (with instructions, accessories, etc.) in its original condition, with the packaging and a copy of your invoice. Returned items will not be accepted if incomplete, damaged or soiled.

 

*Given their unique and personalised nature, My Pliage items cannot be returned.

The return of your order is free of charge.

We undertake to fully refund all sums paid for your order.

RETURNS BY MAIL

Log in to your online account where you can submit your return request or click here for guest orders.

1. Go to the My Order section
2. Select the relevant order and request a return
3. Choose the item(s) to return
4. Indicate the reason for return for each item
5. Print your invoice
6. Receive your Return Label from the carrier by email
7. Print it and stick it on your package or use the Digital Label sent by the carrier
8. Drop off the package at the pickup point nearest to you (you will find all the information in the UPS or DPD email).
Please check your spam folder if you do not find the carrier’s email containing your return label. You will be able to select your pickup point and track your package from the carrier’s website. We encourage you to make all your returns in a single shipment for ecological reasons.

Please note: The return label has an expiry date and must be used within fourteen (14) days from the date of issue.

IN-STORE RETURNS

Find the store closest to you to return your item(s) here.
For deliveries made in the United Kingdom, you have a period of 30 days from the receipt of your order to visit one of the LONGCHAMP boutiques of your choice located in Great Britain, excluding department stores, resellers, outlet stores, and boutiques located within airports.

Returns by mail:

Upon inspection of the returned items, the refund will be issued using the same payment method as that used for the original transaction. Refunds will be processed promptly, and no later than fourteen (14) days from the date the returned item is received at our workshops. A confirmation email will be sent to you.

If you paid with an expired or single-use payment method, rest assured that the funds will be transferred to the account linked to that method.

Longchamp reserves the right to refuse a return in the event that the returned items do not comply with our return policy. In such cases, the items will be returned to the delivery address provided for your order.

 

In-store returns: 

Refunds will be issued exclusively to the credit card used for the original purchase, in compliance with current legislation.

An exchange will be offered for a model of equal or greater value in a Longchamp boutique. Check here for the store closest to you (excluding department stores, outlets, resellers, and airport boutiques).

Please remember to bring your invoice and order number. Your product must be in its original condition, unused and complete (instructions, accessories).

 

We do not offer exchanges by post, only refunds.

 

MyPliage personalised items cannot be exchanged due to their unique and customized nature.