PERSONALIZE YOUR EXPERIENCE
ONLINE SERVICES
Discover personalized assistance and enjoy an exclusive shopping experience that reflects Longchamp’s craftsmanship and attention to detail.
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DELIVERY & RETURNS
Longchamp offers fast and secure delivery for all online orders. Each item is carefully prepared and packaged with the brand’s signature touch.
HOME DELIVERY
Ground (Free): 5-7 business days
Express ($22): 2-3 business days
Next Day ($32): Next business day
*The above shipping times do not apply to My Pliage personalized items.
HOLIDAY ORDER DEADLINES
Guaranteed Holiday Delivery for standard items (Order by noon EST):
Ground (Free): December 15
Express ($22): December 19
Next Day ($32): December 22
My Pliage Customized Orders :
Order by December 2
RETURN & EXCHANGES
To make a return, all items must be unworn/unused and in the original condition as received, with labels attached, within 30 days of the transaction.
Returns must include the original invoice and be made in the country of purchase.
Purchases made through our retailers (such as department stores, airport or Longchamp outlet) are not eligible for returns or exchanges at our full price boutiques or to our online store.
Personalized items (My Pliage) are final sale and cannot be returned.
CLICK & COLLECT
Order ahead and pick up from your local Longchamp boutique within three (3) hours or 2-3 business days, depending on product availability.
GIFT WRAPPING
Surprise your special someone with a Longchamp gift wrapped in our Heritage Green and Light Green gift wrapping. Make the experience even more personal by including a special note, which you can write at checkout. Please note sale items do not qualify for gift wrapping.
PERSONALISATION
At Longchamp, every creation tells a story. Our personalisation service invites you to make your Longchamp piece truly unique, reflecting your individuality and style.
1. SELECT YOUR STYLE
Find your ideal match among our iconic shapes.
2. Dress It Up
Dive into our palette of colours and patterns.
3. Add Your Mark
Personalise your bag with your initials.
IN-STORE SERVICES
Discover personalized assistance in Longchamp boutiques. Our teams are here to help you find the perfect item, offer care advice, and provide repair services for your products. Enjoy an exclusive shopping experience that reflects Longchamp’s craftsmanship and attention to detail.
AVAILABILITY
On each product page, you'll find a "Check availability in store" feature where you can check if the item you're looking for is available in one or several of our points of sales. We then recommend contacting the Store you've selected to confirm stock information and make a reservation or place a Click and Collect order at check-out.
RESERVATION
Online reservation is not available, but you can use our Click & Collect service by ordering online for in-store pickup. You may also contact your nearest store by phone to reserve the item you're interested in.
CLIENT SERVICE
Have questions? Visit our FAQ for more information. FAQ
For any other inquiries, our Customer Service team is available via the contact form or by phone at 888‑828‑8081: Monday–Friday, 9 AM–10 PM EST, and Saturday–Sunday, 9 AM–5 PM EST.
AUTHENTIFICATION
Only a purchase made on our official Longchamp.com website, in a Longchamp Store or from an authorised distributor (concession in a department store or retailer) can guarantee the authenticity of an item.
An original invoice is issued at the time of purchase, whether made online or in one of our Stores.
We can neither guarantee nor verify the authenticity of an item bought outside of an official point of sale.