10/08/2026
What are our return, refund, and exchange policies?
If you change your mind, you may return your purchase, provided it meets our return conditions.
To be eligible for an exchange or refund, the item must be returned in its original condition and must not have been worn or washed. Personalized or repaired items cannot be returned, exchanged, or refunded.
Conditions may vary depending on the place of purchase. Please refer to the applicable terms below.
Find all our points of sale here: Store Locator
1. Purchase in a Longchamp boutique (including orders placed in-store)
→ If the item is part of our current collection, it may be exchanged or refunded in Longchamp boutiques located in the country of purchase (*excluding Department Stores, Outlets, and Retail Partners).
→ If the item was purchased at a discounted price during sale periods or is no longer part of our current collection (seasonal item), it may be exchanged or refunded within 30 days from the date of purchase in Longchamp boutiques located in the country of purchase (*excluding Department Stores, Outlets, and Retail Partners). After this period, the item will no longer be eligible for exchange or refund.
2. Purchase from a Longchamp concession in a Department Store
→ If the item is part of our current collection, it may be exchanged or refunded in Longchamp boutiques located in the country of purchase (*excluding Outlets and Retail Partners), or within the same Department Store.
→ If the item was purchased at a discounted price during sale periods or is no longer part of our current collection (seasonal item), it may be exchanged or refunded within 30 days from the date of purchase in Longchamp boutiques located in the country of purchase (*excluding Outlets and Retail Partners), or within the same Department Store.
3. Purchase in an Outlet boutique
→ If the item is part of our current collection, it may be exchanged or refunded in Longchamp boutiques and Outlets (*excluding Department Stores and Retail Partners).
→ If the item was purchased at a discounted outlet price and is no longer part of our current collection (seasonal item), it will not be eligible for exchange or refund.
4. Purchase from a Retail Partner or multi-brand retailer
→ Items purchased from an authorized retailer or multi-brand store may be exchanged or refunded in Longchamp boutiques (*excluding Department Stores and Outlets).
→ However, these partners apply their own return policy and are not required to follow Longchamp’s return conditions.