Changing order delivery details
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Don't worry if the address on your order is wrong - you can change it.
Once your order has been shipped, you will receive a link by email and SMS allowing you to manage your delivery independently.
To use this online service, a valid email address must be provided when the shipment is created.
What delivery modification options are available online?
From your delivery management page, accessible via the link received, you can:
• Choose delivery to a pickup point – free of charge
• Reschedule delivery to a later date (same address) – free of charge
• Have your parcel delivered to a neighbour – free of charge
• Specify a safe place for delivery – free of charge
Can I modify my delivery by phone?
Yes, all these options remain available by phone through UPS Customer Service. UPS charges 5,25 £ for these phone charges.
