Allow 4-6 weeks for your personalized piece to be crafted
Free shipping.
Contact our Customer Service Specialists here or call (888) 828-8081.
We're available Monday-Friday 9 am-10 pm, and Saturday-Sunday 9 am-5 pm EST.
Delivery
My Pliage Customization
|
Shipping Type |
Estimated Arrival |
|
Ground |
4-6 Weeks |
Returns
Please note that personalized items are considered Final Sale and cannot be returned.
OUR STANDARD PACKAGING
Opt for packaging with low environmental impact and minimal packaging waste. The packaging is made from recycled materials.
OUR GIFT PACKAGING
- The gift packaging brings together LONGCHAMP’s traditional Heritage Green with Light Green, which embodies the brand's energy and creativity.
- Personalise your gift with a message.
- This packaging is FSC® certified.
You can pay for your order using the following payment methods:
- Debit/Credit Card (Visa, Mastercard, American Express, JCB, Discover, and Diners Club)
- PayPal
- Apple Pay
- Klarna (installment payments available for orders over CAD $400)
For credit card verification, you must enter your billing address exactly as it appears on your credit card statement.
Our Return Policy is outlined as follows:
- We happily accept returns for items that are in new, unworn, and perfect condition.
- Items must be returned within 30 days of purchase.
- Returns must be accompanied by the original invoice and should be made in the country of purchase.
- Please note that personalized items are considered Final Sale and cannot be returned.
Make a return here.
Exchanges:
- Online exchanges are currently unavailable.
- In-person exchanges are available at our Longchamp boutiques. To locate the nearest boutique, please utilize our Store Locator feature.
- Products purchased on our website cannot be returned or exchanged at our retailers, department stores, airport locations, or Longchamp outlets.
