Allow 4-6 weeks for your personalized piece to be crafted
Free shipping.
Contact our Customer Service Specialists here or call (888) 828-8081.
We're available Monday-Friday 9 am - 10 pm, and Saturday-Sunday from 9 am-5 pm EST.
Delivery
My Pliage Customization
|
Shipping Type |
Estimated Arrival |
|
Ground |
4-6 Weeks |
Returns
Please note that personalized items are considered Final Sale and cannot be returned.
OUR STANDARD PACKAGING
Longchamp uses “standard” packaging made from recycled paper or cardboard. From the manufacturing stages, Longchamp favors packaging with a low environmental impact and minimal packaging waste.
OUR GIFT PACKAGING
- Embodies the traditional Heritage Green and Light Green, which illustrates the brand's energy and creativity.
- Personalize with a special gift message
- FSC certified
*Sale items and those from our Previous Collections do not qualify for gift wrapping.
You can pay for your order using the following payment methods:
- Debit/Credit Card (Visa, Mastercard, American Express, JCB, Discover, and Diners Club)
- PayPal
- Apple Pay
- Klarna (installment payments available for orders over $300)
For credit card verification, you must enter your billing address exactly as it appears on your credit card statement.
Our Return Policy is outlined as follows:
- Free returns within 30 days of delivery.
- Items must be in new, unworn, and perfect condition.
- Returns must be accompanied by the original invoice and made in the country of purchase.
- Please note that personalized items are considered Final Sale and cannot be returned.
Make a return here
Exchanges:
- Online exchanges are currently unavailable.
- In-person exchanges are available at our Longchamp boutiques. To locate the nearest boutique, please utilize our Store Locator feature.
Products purchased on our website cannot be returned or exchanged at our retailers, department stores, airport locations, or Longchamp outlets.
